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Frequently Asked Questions About Best Buy Prescott

How do I check product availability at the Prescott Best Buy?
How do I check my order status?
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Prescott stores’ holiday hours?

Recent Reviews

4.0
(2035 reviews)
Bryan P
June 13, 2026
5 out of 5
This Best Buy was better than the others I've visited. Helpful not pushy. I bought a new laptop with their help.
Jim N
June 12, 2026
1 out of 5
Not helpful at all
Response from Best Buy
June 12, 2026
Hello, Jim, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/YyQGAp), X/Twitter (https://bby.me/s6A9jF) or Facebook (https://bby.me/Q1NVqd) with the details of your experience. Also add Google Review 171847. We look forward to hearing from you.
Lydia D
June 11, 2026
5 out of 5
Had a great experience at Best Buy thanks to Theresa. She was knowledgeable, friendly, and helped me with exactly what I needed without any hassle. Really appreciated her helpfulness and would continue to keep this store in mind for future purchases.
Sabine P
June 09, 2026
1 out of 5
Worst customer service EVER!!! I would give zero stars if that was possible.
Response from Best Buy
June 09, 2026
Hello, Sabine, Having concerns with the service you received at our Prescott, AZ Best Buy location can be difficult. Please reach out to chat with us at any of our social media profiles below with Review 170770. Facebook (https://bby.me/sqKE5y) X (https://bby.me/chn2Cr) Instagram (https://bby.me/g3yi6h)

About Best Buy Prescott

bestbuy.com