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Best Buy Prescott
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1894 reviews)
Sheelah N
December 13, 2024
1 out of 5
I highly recommend to stay as far away from Best Buy as possible.
As builders have been loyal customers for appliance purchases for 5+ years. We have paid for the total tech membership and even recommended them to clients.
But we will never use or recommend Best Buy again. We have had two awful scenarios in the last 6 months .
Firstly we had ordered appliances for a client and when it came time for delivery they pushed the delivery by months at a time. Delaying the build and never giving us a delivery date. We ended up having to cancel the order completely and order the appliances from Spencer’s who had them ordered delivered and installed within 5 days!
Secondly we had Best Buy deliver and install appliances for our clients home. They live here part time and after two used noticed the dishwasher was leaking. When we spoke with Best Buy even with their warranties and memberships they planned to charge the client 200+ dollars just to look at the appliance. We took it upon ourselves to pull it out and look ourselves and it had been delivered and installed DAMAGED!! we have spoken to Best Buy on several occasions and they refuse to take responsibly to look at, fix, or replace the item. It’s ashame.
Stay away! Go to Spencer’s Appliance for all appliance needs.. they stand behind their products and treat their customers with respect something Best Buy knows nothing about
Jeanne H
December 13, 2024
1 out of 5
I went in to have my computer looked at, no one acknowledged I was waiting, greeted me or said anything. Very bad customer service
Response from Best Buy
December 13, 2024
Hi, Jeanne,
Thank you for taking the time to share this review here, although we hate to hear it is due to a negative in-store experience. We pride ourselves on being an open and welcoming environment, and are saddened to hear that was not the case for you. We would like to ensure your feedback is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64553901. We look forward to hearing from you!
Regards,
^Katie
Cole M
December 12, 2024
4 out of 5
Decent help. Do research on your own interested purchase though. You'll likely know more than them.
Gale B
December 11, 2024
5 out of 5
Geek squad is always friendly and helpful even if they can't fix the issue.