My wife took her old laptop Flex3_1480 for Geek Squad to look at so we could get our old taxes off the computer. Instead of opening up the computer, they tried to sell her a new one for about $1000. With the help of Google AI, the simple fix was to change the battery. We paid $40 for a Lenovo L14M3P21 battery from Amazon. I followed the tutorial to replace the battery. Geek Squad shame on you for not doing a simple fix.
Response from Best Buy
July 16, 2025
Good Morning, Garrick.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. It can be frustrating to be sold something you don't need. We'd like to hear more about your experience and document it into our Internal Corporate Review System Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#16277" for reference. You can find us here:
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https://bby.me/zbla9s
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Kind Regards,
^Trey
Good store with competitive prices. As most of us keep shopping more and more online it's good to be able to go into a store to touch and feel things and see how they are. After doing this I still ended up buying it online but I bought from Best Buy online
Had a pick up order. Was in and out pretty quick! The staff was very friendly and helpful!!
Guy said he was going to check on something. Clearly sounded annoyed and never came back. I just left the phone on speaker. After 45 min they hung up. Wish I would have got a name.