No one is ever around when you want to listen to the high dollar stereos. The greeter didn't even bother to look up from his phone to ask us what brought us into the store.
Has really changed in recent years. I don't care for it, but I preferred the 90s
Response from Best Buy
August 10, 2026
Hi, Robert,
We appreciate you taking the time to share your feedback. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/nx2jxT), X/Twitter (https://bby.me/Gh5zeo) or Facebook (https://bby.me/Ol4mGQ) with the details of your experience. Also add Google Review 201063. We look forward to hearing from you.
This place is a total goat show. Either they are lying to customers or they are lying to themselves.
I’ve paid thousands and literally can’t get anyone to take the responsibility for a simple install. I’ve been stood up, rescheduled, left other vendors standing around waiting, all to have the BB employee come out to say that wasn’t their job.
OMG, don’t hire these people.