Best Buy North Scottsdale

North Scottsdale Geek squad certified a monitor that doesn’t work and is not the same model monitor for resale. This is really frustrating as I drove an hour out of my way to come get it and it not only doesnt work, the tag is ripped off and its not even the same model. This is serious incompetence.

Really good experience with their customer service in store. Justin went above and beyond for me and so did Andrea the store manager. These two are all star employees and deserve a huge shout out!

Bought a TV and was charged to recycle my old one. I believe that should be complimentary since I was buying a new one. Makes me want to dump the next one.

Bought an all in one printer from their online store in November, 2025. After so many tries and much frustration with its operation, I decided to return it to the store and buy one from an alternative manufacturer. A store supervisor assisted me but could not process the return. The product was shipped from their 3 rd party partner, Staples. The store manager was consulted but gave no resolution for the return. They sited their policy for returns is 15 days but their website notes that this is for "most products" but did not explicitly state printers. The supervisor asked me what I thought the return period should be and I did not respond. The store indicated that their "system" would not allow them to process the return from a 3rd party seller and I reminded them that my "contract" was with them only. Further, their web site indicates that they will process the return from 3rd party sellers. At home, I referred to their website which states: "how to return an item purchased from a Marketplace Seller Gather the purchases you want to return, along with the original contents and packaging. Restocking fees, nonreturnable limitations and all other return restrictions apply on returns of Marketplace Products. Return at a store You may return many items shipped to you (non-delivery truck items) purchased from a Marketplace Seller on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, and the credit card used to make your purchase. After inspecting the product, Best Buy will handle the refund in the store and will ship the product back to the Marketplace Seller." I then spent almost 2 hours in a "chat" on their website which produced no results though the person was considerate. Conclusion: I will NEVER BUY ANOTHER PRODUCT FROM BEST BUY WITH THEIR LACK OF CUSTOMER SERVICE.