Martin M
December 01, 2024
Slow and unhelpful.
- they sold me on a new MacBook with a "sweet" trade in program. After wiping my previous computer they then told me they couldn't trade in due some Scottsdale regulations. I wasted my time and did nothing. This only after they spent literally over 30 mins trying to find my product.
Response from Best Buy
December 01, 2024
Hello, Martin,
Thank you for sharing your feedback regarding your experience during your visit. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64500341. We look forward to hearing from you.
Sincerely,
^Deysha
Rawand J
November 25, 2024
I like to go to the store/pick up, but the shipping is not really great, most of the time the package is a way from the front door or the garage door. Not in the mail. They don’t handle it in a nice way, under the sun / rain they don’t care. Other than that most of the workers are nice. And I like to purchase most of the stuff they have.
I took 3 different days off of work. After I bought a $3,000 TV they were supposed to mount. Nobody ever showed. Everybody's pointing fingers. Eff best buy eff geek squad. If i could give zero stars I would
Response from Best Buy
November 25, 2024
Hello, Brad.
I understand how valuable time is and would be frustrated as well with multiple reschedules. We would like the chance to look into this and assist in any way that we can.
Please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Anthony
November 15, 2024
Very helpful staff and super nice managers. Thanks for helping me get my job done!