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Best Buy North Scottsdale
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Scottsdale
How do I check product availability at the North Scottsdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Scottsdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Scottsdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Scottsdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2429 reviews)
Marc H
March 07, 2026
1 out of 5
Terrible store. The new virtual assistant when you try and call does nothing- So you can't get tech support over the phone.
Response from Best Buy
March 07, 2026
Hello, Marc,
Thank you for reaching leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support over the phone. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #126791" when contacting us on social media.
Arlene C
March 03, 2026
3 out of 5
Looking for desk top computer, wireless.not very helpful,took us to them but wasn't helpful with product prices or suggestions
Response from Best Buy
March 04, 2026
Thank you for sharing your experience, Arlene. We try to pride ourselves in ensuring we provide great customer service. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. Let's get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/wg29sm), X/Twitter (https://bby.me/9wfnrd) or Facebook (https://bby.me/9vdjri). Please send us a message with the full details of what took place. Also add Google Review 125419.
Zachary
February 28, 2026
1 out of 5
North Scottsdale Geek squad certified a monitor that doesn’t work and is not the same model monitor for resale. This is really frustrating as I drove an hour out of my way to come get it and it not only doesnt work, the tag is ripped off and its not even the same model. This is serious incompetence.
Response from Best Buy
March 01, 2026
Hello.
We can see how this situation and experience would leave you feeling frustrated. Please reach out to us on Facebook (https://bby.me/3e96af), Twitter/X (https://bby.me/frfonu), or Instagram (https://bby.me/g06g3n) so that our agent can get this documented and help assist in any way. When reaching out, please be sure to include Google Review number 124228.
Thank you.
Stephanie L
February 28, 2026
5 out of 5
Really good experience with their customer service in store. Justin went above and beyond for me and so did Andrea the store manager. These two are all star employees and deserve a huge shout out!