Best Buy North Scottsdale

We went to bestbuy to check out the cell phones to see which ones we like. Didn't buy anything

Extremely disappointing customer service. On the phone and in person. The employees will not offer solutions or help and will not speak to you unless YOU have found a solution to their store’s impractical pickup system. Very similar situation to previous review by Thomas Kendra.

Absolute bummer of a Best Buy, no help, no customer service. This Best Buy kept our family member on the phone away from us for 2.5 hours while her son, physically in the store, trying to pick up an order was practically ignored for 2.5 hours.

Avoid this Best Buy, no help, no customer service. This Best Buy kept me on the phone away from my family for 2.5 hours while my son, physically in the store, trying to pick up an order was practically ignored for 2.5 hours. We had a situation where we placed an order for a MacBook for pickup, we paid but there was a complication. My son was at the store to pick up the computer and they refused to give the computer to him. My son was repeatedly sent to the back of a customer service line instead of being appropriately helped. They store repeatedly called me but my phone never recieved the call. They refused to give me a number to call and they refused to send me an email. I gave them multiple phone numbers to call and not a single one came through. It took us 2.5 hours to find a solution ourselves. We decided to cancel our pickup order and instead purchase the computer there, which also ended up being as equally complication due to the purchase being so large and having to get our bank involved. Instead of receiving help from employees working through the problem the staff very rudely shut me out and refused to find a solution.