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Best Buy North Scottsdale
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy North Scottsdale
How do I check product availability at the North Scottsdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Scottsdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Scottsdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Scottsdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2355 reviews)
Tracy A
September 04, 2025
1 out of 5
Geek Squad did not complete the tasks that were explicitly outlined at check in and on a follow up call from Tech Support. More than a one hour wait at check in with only one other customer ahead of me. Six days later, at pickup, it was a three hour wait for them to finish the job that they were already supposed to have done. Due to poor customer service, I will not be going back to the Best Buy Scottsdale, Arizona store. However, Best Buy Totaltech membership is worth the cost. The work on the computer cost nothing as the $300 service fees were covered since I am a Totaltech member.
Response from Best Buy
September 04, 2025
Hello there, Tracy!
I can absolutely understand the desire for friendly and professional support when working with our Geek Squad. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #39218 in your message. You can find us here:
Facebook (https://bby.me/1aixbu)
Twitter/X (https://bby.me/h5sovc)
Instagram (https://bby.me/pw7kes)
We hope to hear from you!
Jenny R
August 29, 2025
5 out of 5
Thank you Faith!
Benjamin B
August 25, 2025
1 out of 5
They mix their customer service with their checkout so you will be waiting forever.
Response from Best Buy
August 25, 2025
Hello,
Thank you for the review. We never want to make using checkout and customer service a hassel. We always try to provide a seamless experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/2rqto8), Twitter/X (https://bby.me/x7vgeh), or Instagram (https://bby.me/dyh765). I’d recommend sending a private message or DM. Please include Google Review 34914.
Regards,
^ Kristy
Sean C
August 25, 2025
5 out of 5
I went in to pick up an online order and to inquire about a different online order being delayed. Joseph, I believe he is a manager there, did an amazing job at getting my issue resolved, as did his associates Chris and Jesse. They really saved the day and they all treated my family and I with kindness, professionalism, and care. I would recommend shopping at this Best Buy and they have earned my business for as long as I am in the greater Phoenix area. 10/10.