Michael d
November 14, 2024
Not many people in the store at the time i went in. Lots of staff around but no one came to ask me what i needed. I'd prefer it that way. I had to ask someone where something was and i was out of there in 5 mins. For me, a great experience.
Great staff. Great price. Great experience.
Jamilah S
November 12, 2024
Put in a pick-up order. Two hours later. Still, no notification the item is ready. The lovely employee did his best to find it. Eventually, he informed me that the item was probably stolen, and the inventory didn't reflect that.
A 30-minute drive, and 2-hour wait to leave empty-handed. And still having to wait for a return.
I was emailed AFTER leaving, and AFTER the 30-minute drive home that the item is out of stock.
The store was not busy. I'm sure they have something akin to Zebras. That order should have been updated within the hour that was promised.
The saving grace was the lovely employee. Chill dude. 💐
Best Buy... Be better. Do better. 😕
Response from Best Buy
November 13, 2024
Hello, Jamilah,
Thank you for sharing your feedback regarding your experience during your visit. It's never great when an order is delayed, but generally you should receive an e-mail from us when it’s ready for pickup. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64420607. We look forward to hearing from you.
Sincerely,
^Deysha
They had a lot of different Smart Ray-Ban sunglass styles