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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2352 reviews)
Nalu R
January 15, 2025
1 out of 5
Donot purchase anything from BB if you want customer service when you need help with the product or to return it. BB will
Give you the manufacturer contact and say is out of their hands.
Response from Best Buy
January 16, 2025
Good Afternoon,
We certainly understand how you are feeling after not getting the assistance you needed when you brought your item back to the store. We would be happy to look into this situation further with you. Please feel free to send us a private message on social media, so we can partner you with a specialist. Make sure you include your Google review in your message: #64683188.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Ivan A
January 12, 2025
3 out of 5
Did not have a protector screen for my phone
Response from Best Buy
January 12, 2025
Hi Ivan,
Thanks for sharing this review with us here. I can understand your disappointment regarding us not having a screen protector for your device in stock. While we do our best to have as many products available in-store as we can, we also do have a much larger assortment on BestBuy.com that can be ordered and sent to a store, or shipped to you. If you do have any additional feedback you'd like to share, or need any assistance, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64670765.
Thanks,
^Caleb
Ken L
January 10, 2025
1 out of 5
I went in at 1 pm today Jan 10 2025 to get a 85” tv and mounting bracket. I had it all picked out by Josh the day before . The gal at the entrance desk refused to give me a cart. Combative and very confrontational. So I just got the mounting racket and struggled to carry it to the checkout
I then went to Sam’s club and got the same 85” TV $200 less and they carried it out for me. With a 5 year warranty instead of the 1 year at best.
The gal at Best Buy ruined my opinion of Best Buy for life.
Response from Best Buy
January 11, 2025
Hello, Ken,
Thank you for leaving us a review. As a consumer myself, I would have appreciated the availability of a cart or assistance when carrying a heavy item, especially since I had already selected it in advance with a previous employee. It is essential that all customers experience a positive interaction. We appreciate your feedback and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64665922" when reaching out to us via social media.
Thank you,
^Ruby
Know N
January 10, 2025
4 out of 5
Nice salesman. Helpful, found the laptop I had picked out. Thanks!