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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2520 reviews)
Logan F
January 27, 2026
1 out of 5
Purchase an open box Sony ubpx700u listed in excellent condition description says like new no scuff no scratches. When I got home and opened the box it was scratched all over and had food stuck in the remote so I immediately drove back to best buy to see how they could make it right. Brandon the associate seamed annoyed and so did the manager that he asked for help Brandon said they would not mark it down to the fair or good price while I was there because it was already heavily discounted. They said they would not give any discount on a new one even if I was willing to pay the difference they said I should buy a Panasonic player because they are less expensive even though it did not have the features I was looking for. What a joke I will never buy from Best Buy again after this experience. They are trying to scam open box items that are in fair to good condition and list them as excellent. Super Shady
Araceli G
January 26, 2026
5 out of 5
Great customer service
kent c
January 20, 2026
5 out of 5
Took laptop in for service. Was helped before appt time. Tech was curteous and knowledgable
Ryan
January 19, 2026
3 out of 5
Got a great deal there but I will say it is like pulling teeth to be able to find someone to help even when you know what you want already almost every time I've gone here