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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2511 reviews)
Bobbi J
January 06, 2026
4 out of 5
I've been a customer at the Surprise Best Buy for 10 years. The wait for Geek Squad assistance is average - I always make an appointment. Still, sometimes I have to wait up to 10 minutes to be called. The wait does not bother me. The superior service for repairs makes up for the slight wait.
Deborah C
January 05, 2026
3 out of 5
Did a return no big deal
Response from Best Buy
January 05, 2026
Hi Deborah,
Thanks for sharing this review. We're glad to hear you were able to complete your return in our store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/dg47vf), Twitter/X (https://bby.me/jnyz0m), or Instagram (https://bby.me/f9j6p4). Please include the Google Review reference number #100832 when reaching out.
Tony E
December 28, 2025
1 out of 5
The absolute worst experience I've ever dealt with.
I came in with cash in hand excited and ready to buy a 98" OLED TV (and a new PC), an employee comes up and asks me what I'm looking for, I ask where the 98" OLEDs were and he says "In the back" then proceeds to walk away from me to talk to another customer as I'm mid sentence to ask more information.
We waited about 10 minutes but then he talks to another customer after he was finished with that one!
COMPLETELY ignored me and my family!
We didn't even bother to look at the PC's, we just left.
We come to Best Buy quite often to shop for upgrading the house, but this was our first time at this location. Terrible customer service.
Response from Best Buy
December 28, 2025
Hello there, Tony!
Thank you for taking the time to reach out on Google with a review. We can definitely understand the desire for friendly and professional support in store that respects your time. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #96734 in your message. You can find us here:
Facebook (https://bby.me/myu154)
Twitter/X (https://bby.me/5eo8a9)
Instagram (https://bby.me/xa1p6w)
kimberley f
December 25, 2025
5 out of 5
Very knowledgeable and friendly staff