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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2486 reviews)
Jeff S
November 26, 2025
5 out of 5
I went in to get a specific tv. In and out within 5 minutes. Great service from floor salesperson.
Becky M
November 12, 2025
3 out of 5
Prices were much higher than I expected. Checked on Amazon when I got home and the price of printer ink was $12 cheaper. I wish I didn't need the ink that day. The associate was very nice though and helped me find what I was looking for.
Response from Best Buy
November 12, 2025
Hello, Becky,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when wanting to get the best price while shopping at your local Best Buy store. We appreciate your feedback, as well as the interaction with our sales associate. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #68033" when reaching out on social.
casey h
November 08, 2025
1 out of 5
This store never downstocks. Website/app will say item is in stock and the spot on the shelve will be empty. Getting someone to assist is always a hassle as well. Also items are regularly in the wrong spot. Very frustrating. Honestly, IF you plan to buy something from this location you are better off doing it online or via the app for pick-up.
Jesse M
November 07, 2025
1 out of 5
Can’t call the store directly, you will get rerouted to India. Was just in about an hour ago and the cashier didn’t put my Apple earphones in my bag, hopefully they find them for me.
Response from Best Buy
November 08, 2025
Hello Jesse,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/1c0nu0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 66271.
Kindest Regards.