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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2457 reviews)
Suzanna Q
September 10, 2025
1 out of 5
I bought a SunPak 12" bi color led ring light from the Bell Rd location in May of 2025 but kept it in the box and didn't use it until recently. When I did unpackage it, the light didn't work so I brought it back to Best Buy to exchange it for one that did. Because Best Buy only has a 14-day return policy, I was unable to get a light that works. The employee told me to contact SunPak directly, but the company is defunct and the customer service phone number has been disconnected. My question to Best Buy is this: why would you sell a product that doesn't work by a company no longer in business? Also, when I went looking for a ring light at Best Buy, not having any idea which one to buy, an employee helped me choose the right one and he recommended this one I bought. Why is Best Buy's return/exchange policy so rigid and shortsighted in comparison to Target and Walmart, where I could have returned the product and gotten an exchange with no problem? So now I'm stuck with a light I paid for that Best Buy recommended to me, that doesn't work, and is made by a company (SunPak) that is no longer in business. Very disappointed and will from now on buy my electronic products at other stores who have much better return/exchange policies.
Response from Best Buy
September 11, 2025
Hi, Suzanna,
We appreciate you taking the time to reach out to us regarding your attempted return. I would be reaching out to someone as well if I had questions. Per our Return & Exchange policy found here: https://bby.me/wzajvq, you would have had 14 days to return the item from the date you acquired the product. We are here to help.
First, will you please send us more details? Please message us through our social media channels on Instagram (https://bby.me/uwb05m), X/Twitter (https://bby.me/xu5yb3) or Facebook (https://www. https://bby.me/uz15ad) with the full details of your situation. Also add Google Review 42139. We look forward to hearing from you.
Arianna B
September 08, 2025
5 out of 5
Was able to fix my phone
David H
September 07, 2025
5 out of 5
This is not anywhere near my first time in a Best Buy. That said they were extremely professional, kind, and helpful in both helping us find the right laptop that we were in need of a replacement. I've always had a good or better experience when I've gone into a Best Buy. Thank you
John
August 27, 2025
4 out of 5
Has most items, but other bestbuys are way better.