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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2479 reviews)
Brayan D
November 05, 2025
5 out of 5
I never post reviews, but I got to say that the Autotech installers at this location were amazing. Specifically one of the installers, Vernon, was really helpful in installing my new JVC head unit in my car. My car didn't have the OEM shell frame for the unit, but they still gave me the option to get it installed by modifying the shell. They really went above and beyond to get it installed and I really appreciate it. They could've turned me down, but they didn't fortunately. I really recommend these installers. They are passionate in what they do.
Dewayne A
October 31, 2025
1 out of 5
Went to buy a TV. Never approached by a sales person. Found what I wanted, checked stock with QR Code, it was in stock, and I then tried to find a way to purchase the TV. Found one worker in the center of the store and asked if he could bring the TV up for purchase. He said no, he doesn't do TVs. As he turned away I asked him to please call someone. He spoke into his device and I returned to TV area to wait. I waited 10 minutes and no one came. The store was fairly empty and numerous employees were free. I then left the store. I went home logged on to Amazon and found the same TV but last years model. I bought it for next day delivery and saved nearly 1,100 dollars. Retail is dead and stores like this one are the reason why.
Response from Best Buy
November 01, 2025
Hello, Dewayne,
Having an experience where you are ignored in store is certainly disconcerting. We would be glad to investigate this concern if you would be able to reach out to us on any of our social media profiles below with Review 63148 for support.
Facebook (https://bby.me/64y3xo), Twitter/X (https://bby.me/bqcr3a), Instagram (https://bby.me/lxq0io)
Do-It-Yourself L
October 30, 2025
1 out of 5
Deb is an absolutely DISGUSTING and VILE person. Her attitude with customers makes me question Best Buy's integrity for customer service hiring someone like her. If you don't want to work somewhere and deal with helping others then CHANGE OCCUPATIONS! You need to retrain your employees because speaking to someone as if they are dumb is UNACCEPTABLE! People give big companies their hard earned money only to be treated poorly due to having someone like Deb bring them down. And people wonder why they rather deal with Amazon! Fix your face and stop belittling people! No one is forcing you to work at a job that you hate with and then treat people like trash!
Chris S
October 25, 2025
5 out of 5
Thank you Rosana and DJ for all your help and excellent customer service