Best Buy Surprise

Had the auto stereo installation dept installation a dash cam. Was able to set an appointment and was seen as soon as I arrived. Service was exceptional and was cost effective. I come to these guys for my car stereo and electronic needs!

Store is a Joke. Inventory is never accurately done and customer service is horrible.

Super quick and easy curbside pickup

Update: We didn't think we had to open the box in store to determine it was broken before we bought it. We reached out on social media and have heard no response for several days. So much for customer service. Would never recommend buying here. Horrible customer service. ZERO accountability. We bought a tv in the store- one of those that they have on the show floor with several other TVs all standing up together. The employee who rang us up told us we could get our car and he'd carry it out. Got it safely in the car (note that I did not watch the employee carry it out; met at the curb) and back home. Much to my surprise, the TV was cracked on the upper left corner when I finally unboxed it. I called the store and reported it and they said bring it back to return or exchange. The following weekend, we brought it back. The clerk took the TV and the receipt and walked away. He was gone so long I had to ask if i needed to wait or if we can look around. I was told to wait. After about 20 minutes we asked another employee at the welcome desk for help. She came back with the store manager. He proceeded to tell us, right in the middle of the story entry way, with lots of passing customers walking by, that they were not taking the tv back because it was broken. I said, I know, you sold it to me like that. We went around in circles and were basically told we could leave with our TV because they wouldn't help us. This was by far the worst I have ever been treated by a store employee. I didn't crack it, but now it's my problem. LG won't take it back because they said Best Buy would deal with it. We actually drove to another location and they said they didn't carry it out, so they can't take it back either. Even though they carried it out at the Surprise location, they still won't take it back. Now we are stuck with over a $300 purchase that no one will take and that would cost more to fix than it would to buy a new one. Totally ridiculous. I will never buy anything from Best Buy again. I highly recommend NOT buying in store, and especially not buying from the Surprise location where they treat their customers very horribly.