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Best Buy Surprise
13711 W Bell Rd
Surprise, AZ 85374
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2302 reviews)
Bobby T
September 04, 2024
5 out of 5
Great customer care technicians are very professional and knowledgeable about the equipment overall quality of the installation
John S
August 27, 2024
2 out of 5
The store is stock and clean, but the personnel Are not good in dealing with customers.
Response from Best Buy
August 27, 2024
Hello, John,
Thank you for taking the time out of your day to write a review. We know your time is valuable, so we really appreciate the feedback you've given. We know customer service can really make or break a store visit. We'd like to hear more and offer assistance if needed. Please send us a private message with your name, phone number, and email. Please mention Google Review 64124947 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan
Az R
August 22, 2024
4 out of 5
David the tech in the back re installed my alarm system, I had a bad experience at another location, I was about ready to rip it out and get my money back.. David re installed my system, and everything working as it should, headlights turn on, AC turns on.. even better David wrapped & secured all connections even the existing wires!. Dude did all this in a timely manner. I thank u David, most that go into a trade are not exactly customer friendly (at least I'm not)lol.. David, went through the system with me and explained everything. 5 stars for David,I plan on coming for a sound system, needless to say David the only one I want touching my truck.( I didnt give 5 stars only because management didn't give me a gift card off the top)😆🤦♂️
Tracy G
August 22, 2024
1 out of 5
Surprise location. Best Buy used to be the happening spot. They used to have so much variety, and employees who walked around trying to help the customers, but not anymore. The stores are usually dead. They have employees working but you can never seem to find someone when you need them. Tonight we were looking for a computer tower and had some questions but couldn't find anyone so we ended up leaving. When we went towards the front to leave that's where we found three employees just standing around talking with the loss prevention guy, and two others off to the side talking. Maybe this is why your stores aren't busy and people walk out empty handed. And since when do you charge your customers for a bag. Is .10 gonna break you that you can't just give YOUR customers a bag to put the things we bought from YOUR store. You already have jumped in prices, but expect us to buy a bag. Don't expect me to purchase an item and then pay for a bag too. Save your 10 cents and I'll find somewhere else to shop. It's the nickle and dime crap that companies do to increase profits that end up losing a customer over.
Response from Best Buy
August 22, 2024
Hello Tracy,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64102308.
Kind regards,
^AaronG