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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2548 reviews)
Heather C
April 14, 2026
5 out of 5
Cody was great! He installed my car stereo quickly and was so helpful!
Unknown U
April 06, 2026
1 out of 5
Improper costumer service knowledge.Sold me on a plan that couldn't do the job. I lost 1500$ because they couldn't transfer everything from my laptop . They have no ideea what they are doing or selling . Stay away from geek squad because they will mess you up if you have money invested in laptops.
Follow up the response i just invested another 600$ to add my programs back into my laptop after i already dumped 1500 to re-dowloand the softwear. If u want to help pay me back my money i got receipts for the looses. I will send to corporate for further action because this is bulshit what you guys are doing.
Response from Best Buy
April 06, 2026
Hello,
Thank you for your review. Not being able to have everything in your laptop transferred can certainly be a frustrating experience. We would like to follow up and see how we may assist.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/lVcwry)
- Twitter/X (https://bby.me/6u3YbU)
- Instagram (https://bby.me/ykf0Yq)
When reaching out, please reference your Google Review 139121.
Berto M
March 25, 2026
1 out of 5
This location sucks... They Price Match to there convenience.. Never shop there again... Best Buy limits themselves on what they want to price match.. Straight from the Website and they said they couldnt do it... Zero Customer service
Response from Best Buy
March 26, 2026
Hi, Berto,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information regarding our Price Match Guarantee.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/FQxkD8), X (https://bby.me/ugSsE9), or Instagram (https://bby.me/wuUjM4).
Be sure to mention “Google review #134795” in your social media message.
We look forward to assisting you!
Tamara A
March 23, 2026
5 out of 5
Used them to purchase my new phone. Due to my phone carrier unwilling to help with a couple of issues. I went in and signed up for their Geek Squad help. Worth every penny, and it will be a source for all my home electronics included in signing up with the Squad. Tyler was wonderful.