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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2576 reviews)
Dewey S
June 02, 2026
5 out of 5
I got a new phone and I brought it here a couple weeks ago with my old phone to transfer all the old data with the geek squad.
Several days ago I got a virus which became more annoying and persistent so I brought my phone in thinking The geek squad would have to do a factory reset.
I ended up getting the same technician as I had the last time and within 2 minutes of looking at my phone he had it fixed!
The geek squad tech was also very friendly on both visits. He made me feel like a person and not just a number.
And that's why I will keep coming back to this Best buy in Surprise Arizona on Bell road again and again and again!
Kevin H
June 02, 2026
2 out of 5
Oh I had a horrible experience here, I spoken with the store Mgr. I will omit his name... I explain the situation to him, told me ge was busy, with helping another customer so I told him I will wait till ge is finished....we'll he insisted upon hearing what I had to say. He began to ask for my best buy info... gave him the information T old him Gysgt.Kevin he verify all my contact information told he promised to get back intouch with me, let him research the issue, I will definitely get a call back from him...do you think I got a call back....the answer is no...he lied his integrity is completely compromised I spent $890.00 you think I will be going back there for my surrender sounds i wanted... hell nah... your word is bond....this was on May 27....today is June 2... will go elsewhere for remainder items...
Melinda F
May 27, 2026
5 out of 5
Very friendly people who were very helpful.
TheGuy W
May 25, 2026
4 out of 5
Although the feel of the place is no longer the same post pandemic and there is less of what I want to personally buy here, I was still able to find my mint mobile eSIM card to take home and get my new phone going. ,,👍