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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2567 reviews)
Sean G
May 17, 2026
5 out of 5
Unlike some of there other locations this one has a great professional and friendly staff. The displays are merched and you can actually find what you are looking for. Within 20 minutes of looking for what I needed I was rang up and I was on my way. That was after 3 different sales people asked if I needed anything. The other location had empty cases and a staff that was too busy talking about whatever they do on their own time. So much so I passed them twice, stopped at a couple of displays and never once even a greeting.
Highly recommend Surprise location, they know how to do the job right.
JojoKitty
May 11, 2026
1 out of 5
Went in to buy a refrigerator. A sales associate came up and was no help at all we walked out with no refrigerator. Will purchase one somewhere else thanks for nothing. We were also told that he does not work on commission
Response from Best Buy
May 11, 2026
Hello,
Thank you for your review. It can be frustrating when you don't have the experience in a store that you were hoping for. It is our hope that we provide customers with knowledgeable, non commission based, sales associates who are not commission based. If you would like to formally document your review, please send a private message on social media. Please include Google Review 151293 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Damx g
May 08, 2026
5 out of 5
I bought a huge expensive tv im happy with it.the sales associate was great I recommend them.
Jacqueline
May 08, 2026
5 out of 5
My husband and I went in to the Best Buy in Surprise off of Grand last night and the rep, Ace, had GREAT customer service and seemed very passionate about his job. He gave us a lot of recommendations on laptops, screen protectors, and charging cables. 10000/10 for Ace and hope he gets the recognition he deserves, he was super friendly and knowledgeable about his electronics.