Best Buy Surprise

the staff was very kind, namely Lazarus was very helpful while I was shopping.

Horrible Tech Appt: Only one tech, no urgency on anyone’s part; lazy and disconnected employees; I’ll never go back. This was a weekday late-morning appt. All I need is a new iphone battery installed. I made an appt online and showed up on time; there’s a tv monitor listing appt times and customer names and mine was on it; in addition there’s a piece of paper on a clipboard to sign in and designate if you have an appt or not, so I signed in. Seemed ok enough but don’t let it fool you. A fellow signed in after me and the one tech who was working began a 20-minute conference with a couple about their laptop. Additional customers came in and sat down; we were all antsy as time dragged on and no other employees came to help. Once the couple was done with their laptop diagnosis and were leaving, the fellow who signed in after me hopped up and sat down at the tech’s desk: the tech didn’t check the sign-in sheet or the tv monitor, no one did any kind of “Who’s Next?” and that was infuriating. Other customers came but then left after too many minutes. This second fellow’s diagnosis dragged on until it had been 45 minutes. During that whole time, probably half a dozen other employees slinked thru the Geek Squad area to the back room and back, not one acknowledging the customers waiting to be helped; obviously they didn’t work in this dept but geez, how about some customer service? They are all young and sloppy-looking and lazy-walking around like this is such a bother for them. I asked one young man if there was anyone else who could help and he just shrugged and looked around at all of us customers and said “Um, I guess not” and walked away to me asking “How about a manager?”. I could see other employees in the distance but didn’t want to leave lest I lose my place in line. So I started texting to the messages I’d gotten from Best Buy about my appt earlier in the day, complaining and asking what the point is of making an appt if they don’t staff the place to handle appts every 20 minutes plus allowing non-appt walk-ins? All the text person could offer was how sorry s/he was and that it must be frustrating. After about 50 minutes and this fruitless conversation with the text person, I googled “iphone repair near me”, called a shop down the road, confirmed they had a battery for my phone and left; I shoulda done that in the first place. The new shop was five minutes away, excellent customer service. Big FAIL Best Buy, what’s wrong with you? What a sloppy, lazy company. If I need to buy a cable or a pack of gum, fine. But any kind of customer service, forget it.

When inside and got help within 5 minutes. Purchase an anti virus for my conputer.

They hand wash, and spray, and brush. Only 90 bucks for motor and truck. They're did a good job.