Best Buy Surprise

We ordered an 80 inch TV plus a wireless keyboard and mouse. I received a text message stating that we will be receiving an item today next Text message that I received is that Angel will be delivering an item then I received a new text message saying that he was on the way the next text message I received was that he needed a gate code which I provided the last text message I received was that Angel was not able to complete the delivery. I then called Best Buy to speak with a representative there. They stated that the department I needed to speak with is closed today way to go Best Buy. I will not be shopping here ever again.

My dad got a radio installed in our truck a while ago, and a month ago, the radio displayed the message: "Caution! USB Overcurrent" I didn't know what it was and out up with it for that month. Came in today nervous, got pointed in the right direction and bought a drink while I was at it. They found the problem, explained they were still experiencing learning curves and helped me get on my way. Everyone was super polite but didn't treat me like I was dumb or weird for not knowing these things. They were all amazing!

Great service by the Geek Squad setting up my new laptop! Thanks 👍

Although this is a relatively small Best Buy (if you're looking for a better selection go to Arrowhead!), they are so understaffed that the wait time is ridiculous. I even picked up the phone at the computer department to try to get a salesman to help us, but unfortunately AI answers the phone and it's impossible to speak with a real person. My sister finally started yelling"HELP" and an associate came after about 10 minutes. I find their Geek Squad to be helpful but the people work too fast for me to follow and repeat what they have done. Sure, they are computer geeks (no pun intended) but we old-folks need to slow things down a bit so we can remember what we've been shown. All in all, as far as appliance stores go, this one is reasonable but not great.