'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2507 reviews)
Tony E
December 28, 2025
1 out of 5
The absolute worst experience I've ever dealt with.
I came in with cash in hand excited and ready to buy a 98" OLED TV (and a new PC), an employee comes up and asks me what I'm looking for, I ask where the 98" OLEDs were and he says "In the back" then proceeds to walk away from me to talk to another customer as I'm mid sentence to ask more information.
We waited about 10 minutes but then he talks to another customer after he was finished with that one!
COMPLETELY ignored me and my family!
We didn't even bother to look at the PC's, we just left.
We come to Best Buy quite often to shop for upgrading the house, but this was our first time at this location. Terrible customer service.
Response from Best Buy
December 28, 2025
Hello there, Tony!
Thank you for taking the time to reach out on Google with a review. We can definitely understand the desire for friendly and professional support in store that respects your time. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #96734 in your message. You can find us here:
Facebook (https://bby.me/myu154)
Twitter/X (https://bby.me/5eo8a9)
Instagram (https://bby.me/xa1p6w)
kimberley f
December 25, 2025
5 out of 5
Very knowledgeable and friendly staff
TheRealDL
December 23, 2025
4 out of 5
I don't usually have good experiences with Best Buy, but this store has surprised me. This trip, we went in, found what we needed without help. The line to check out was about 5 deep which is unusual for the store but not unusual for the season. They had 3 cashiers working and the one who helped me was very friendly, extremely helpful. Explained using reward certificates so I could understand.
Kristen W
December 23, 2025
1 out of 5
Do not shop at Best Buy! Their return policy is only 14 days!! My son a $200 gaming headset for his birthday that stopped functioning in two months and they would not take it back! This is why people opt to shop at places with good return policies and why Best Buy will eventually go out of business.
Response from Best Buy
December 23, 2025
Hello,
Thank you for the review. We understand your frustration with the return policy.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 93808