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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2514 reviews)
francisco z
January 10, 2026
1 out of 5
Items out of stock
Ethan G
January 08, 2026
1 out of 5
Absolutely the worst best buy around... they have none of the latest tech. If you want to purchase something semi new, you will have to get it ordered to the store, and wait days... also Meta glasses case would not even open when I wanted to purchase one. Its Disgusting how this store is ran.
Response from Best Buy
January 09, 2026
Ethan,
Please send a private message via Facebook (https://bby.me/d8ro32), Twitter/X (https://bby.me/ygsdxo), or Instagram (https://bby.me/sn96h3). We would be happy to go over what you've experienced with your recent visit and assist with your Meta glasses as well. When reaching out, be sure to state that you are replying to Google Review 102430.
WHT I
January 07, 2026
1 out of 5
Here's the deal, I purchased the headphones through Best Buy and the warranty the salesperson raved about. When the time came to act on it, Best Buy did not stand by their purchased warranty, was I frustrated very, as my hard earned money went down the drain. I will never purchase Best Buy warranty again, as there are hidden unknown features that are not in the favor of the consumer. I resorted back to the Manufacturer warranty and received the service Level, I was expecting from the 3rd party seller (Best Buy). I learned a lesson, weigh options carefully when an offer sounds too good to be true - which is exactly what Best Buy did. I am now well informed in my decision making process.
Never forget about the Manufacturer Warranty as they will stand by their product, the seller of the additional warranty of the product will not regardless of how good it sounds. Manufacturer warranty is the way to go!
Response from Best Buy
January 08, 2026
Hello!
We really appreciate you taking the time to leave a review around your experience. We can absolutely understand wanting to make the most of a warranty or Geek Squad Protection on headphones. We would love to hear any feedback you have about the warranty process. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #102049 in your message. You can find us here:
- Facebook (https://bby.me/ulu0ez)
- Twitter/X (https://bby.me/remcgy)
- Instagram (https://bby.me/rb01l3).
Bobbi J
January 06, 2026
4 out of 5
I've been a customer at the Surprise Best Buy for 10 years. The wait for Geek Squad assistance is average - I always make an appointment. Still, sometimes I have to wait up to 10 minutes to be called. The wait does not bother me. The superior service for repairs makes up for the slight wait.