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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
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Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2645 reviews)
Sue D
October 25, 2026
5 out of 5
I took my tablet to best buy having trouble with it would not charge made a appointment and they took me right in very good service I was out within half hour.
Seth S
October 25, 2026
5 out of 5
Bought a fridge here. Delivery was quick and professional. The manager Pablo is a super nice guy! 10/10 recommend.
Ronald R
October 18, 2026
5 out of 5
Best Buy is usually always good. And this one appeared as most due. My wife and I went in to purchase a new printer. Now normally there are several blue-shirtted employees buzzing around to ask if you need assistance. This store... not so much. We had a few questions, but figured it out ourselves. Then dragged the box up to the cashier's station.
Now, we're not helpless, but we're both senior citizens. To his credit, the cashier did ask if we needed help to the car. I simply replied, thanks, but I got this far, I can manage getting to the handicap ♿️ parking spot outside the door.
Maybe because it was later in the evening, I don't know, but this particular store needs to shore up those blue shitrs.
Benjamin B
October 15, 2026
1 out of 5
Bought an item for in store pick up, drove to this specific location to pick it up. I get home and realize it has a open boxed used refurbished sticker barcode on it. Like are you kidding me? Scamming me for my money Best Buy and giving me someone else’s unwanted merch. This is unacceptable
Response from Best Buy
October 16, 2026
Greetings, Benjamin,
Thank you for taking time to write a review. We want your shopping experience to be a great one. Not getting a new ite is concerning. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #238860” when reaching out on social media.