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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2422 reviews)
Jeff S
June 19, 2025
2 out of 5
The lady was extremely rude. I found a small 12.99 item on line, it said they had 1 open box for 7.99. When I found the one box that was completely destroyed and had a sticker that said open box item, I assumed that was it. It rang up for $ 12.99, so I asked why it was different online. He called a lady over, and she looked at my phone and then rudely said that the price was only good in flagstaff. Not sure my so rude.
Dallas G
June 18, 2025
2 out of 5
Very unknowledgeable, pursed, people, most of them just stand around and don't even know what department they're in
Dan K
June 12, 2025
5 out of 5
The last of the great ones.
Renee B
June 09, 2025
1 out of 5
Dropped my phone off Thursday—was told it’d be ready Saturday. No call, so I went in. They couldn’t find it, said come back Monday. Called Monday, still couldn’t locate the order, so I came in again. Long line. Guy in front of me just needed a screen protector—three employees at the phone counter were on their phones and wouldn’t help him. New policy: only Geek Squad can assist. Only two people at Geek Squad. Nick was trying his best, but one good employee can’t fix a broken system.
Now they’re saying my phone might be ready Thursday. If they had told me from the start it would take a week, I would’ve gone straight to the Apple Store. In the meantime, I can’t get calls, texts, or verify anything due to two-factor authentication—and business contacts can’t reach me either. Not good for business at all. Best Buy has really gone downhill.