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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2646 reviews)
Benjamin B
October 15, 2026
1 out of 5
Bought an item for in store pick up, drove to this specific location to pick it up. I get home and realize it has a open boxed used refurbished sticker barcode on it. Like are you kidding me? Scamming me for my money Best Buy and giving me someone else’s unwanted merch. This is unacceptable
Response from Best Buy
October 16, 2026
Greetings, Benjamin,
Thank you for taking time to write a review. We want your shopping experience to be a great one. Not getting a new ite is concerning. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #238860” when reaching out on social media.
Chris &
October 11, 2026
5 out of 5
I originally ordered a TV on prime day and arranged to pick up next day at best buy Surprise. Picked up the TV as scheduled with Front counter man Daniel. I also needed my phone screen protector replaced and I have the unlimited replacement which ive never used in the 2 years of having the phone. All other times I was told they didnt have it in stock and that the only way to get a replacement is to let them take off my old one and they'd let me know when a new one came in. That would be dumb so I never had it changed until Daniel helped me. Ordered me one to my house 2 day delivery and set an apt for the geek squad to remove and install new. Geek squad tech (didnt get his name) was great with good attitude and installed it quick. My wife ended up replacing hers as well and was helped by another associate who appeared to maybe be a manager (black Verizon shirt) and was a great help as well with good attitude. I apologize for not getting everyone's names but the while staff we encountered Sunday evening was great. We thank you.
Andrew R
October 11, 2026
5 out of 5
Great customer service. The store rep was very knowledgeable about products and finding solutions for my needs. Bravo!
Landon L
October 11, 2026
5 out of 5
the staff was very kind, namely Lazarus was very helpful while I was shopping.