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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2598 reviews)
Elle M
July 20, 2026
5 out of 5
My dad got a radio installed in our truck a while ago, and a month ago, the radio displayed the message: "Caution! USB Overcurrent" I didn't know what it was and out up with it for that month. Came in today nervous, got pointed in the right direction and bought a drink while I was at it. They found the problem, explained they were still experiencing learning curves and helped me get on my way. Everyone was super polite but didn't treat me like I was dumb or weird for not knowing these things. They were all amazing!
Mike L
July 10, 2026
5 out of 5
Great service by the Geek Squad setting up my new laptop!
Thanks 👍
Tina A
July 10, 2026
3 out of 5
Although this is a relatively small Best Buy (if you're looking for a better selection go to Arrowhead!), they are so understaffed that the wait time is ridiculous. I even picked up the phone at the computer department to try to get a salesman to help us, but unfortunately AI answers the phone and it's impossible to speak with a real person. My sister finally started yelling"HELP" and an associate came after about 10 minutes. I find their Geek Squad to be helpful but the people work too fast for me to follow and repeat what they have done. Sure, they are computer geeks (no pun intended) but we old-folks need to slow things down a bit so we can remember what we've been shown. All in all, as far as appliance stores go, this one is reasonable but not great.
Response from Best Buy
July 10, 2026
Hi there, Tina,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store.
Please feel welcome to send us a private message on social media if you need assistance. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/PGnxaE), Twitter/X (https://bby.me/ZhvVII), or Instagram (https://bby.me/bIgi7s).
Be sure to reference the phrase “Google review #185475” when contacting us.
gerald S
July 08, 2026
5 out of 5
Friendly staff and very helpful!