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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2551 reviews)
Sheri F
April 21, 2026
3 out of 5
Terrible phone customer service
Response from Best Buy
April 21, 2026
Hey there, Sheri,
We understand your concerns surrounding your experience with calling in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/RQvfsJ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #144468
Derek B
April 21, 2026
5 out of 5
Friendly and helpful staff
Brian T
April 20, 2026
2 out of 5
Bought a pair of Samsung headphones here a while back. Consequently, a few of the ear tips were missing. So not even an hour later headed back to get it resolved. The guy that helped me was rude at best, and because he wasn't sure how to look up the purchase with the bar code, or code otherwise to match my receipt to the package he passively accused me of stealing. Had a bad attitude the whole time. When I tried to tell him how ridiculous this was he snapped at me and got even more rude. Then he had to call over a manager to help him. She looked it up with ease. I could tell he did not feel foolish in the least. If anything, he seemed to think it was amusing that I was angry.
Response from Best Buy
April 21, 2026
Hello, Brian,
Thank you for leaving a review. This is a concerning statement, and is far from the experience we want our customers to have when interacting with our employees.
Please send us a private message on social media so that we can look into this matter closer. We would be happy to help on any of the following platforms: Facebook (https://bby.me/LIxn9X), Twitter/X (https://bby.me/FZWU5R), or Instagram (https://bby.me/9uGHys).
Please reference the phrase “Google review #144353” when messaging us.
Heather C
April 14, 2026
5 out of 5
Cody was great! He installed my car stereo quickly and was so helpful!