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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2600 reviews)
Benny S
July 30, 2026
5 out of 5
Very helpful and professional guidance from a Geek Squad tech.
Mike P
July 29, 2026
5 out of 5
Love they place
Leona A
July 26, 2026
1 out of 5
We ordered an 80 inch TV plus a wireless keyboard and mouse. I received a text message stating that we will be receiving an item today next Text message that I received is that Angel will be delivering an item then I received a new text message saying that he was on the way the next text message I received was that he needed a gate code which I provided the last text message I received was that Angel was not able to complete the delivery. I then called Best Buy to speak with a representative there. They stated that the department I needed to speak with is closed today way to go Best Buy. I will not be shopping here ever again.
Response from Best Buy
July 26, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation and experience, and can understand your frustration with the delivery not going as planned. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/p8EHbm), Twitter/X (https://bby.me/A0vfTc), or Instagram (https://bby.me/ESZUQQ) and mention your "Google review #193725," we'll be happy to look into this with you.
Elle M
July 20, 2026
5 out of 5
My dad got a radio installed in our truck a while ago, and a month ago, the radio displayed the message: "Caution! USB Overcurrent" I didn't know what it was and out up with it for that month. Came in today nervous, got pointed in the right direction and bought a drink while I was at it. They found the problem, explained they were still experiencing learning curves and helped me get on my way. Everyone was super polite but didn't treat me like I was dumb or weird for not knowing these things. They were all amazing!