Best Buy Tempe Marketplace

Used to be a frequent customer of BB, but haven't had electronic purchases recently. I used them when my tv needed replacing and it was the most awful experience. Never again will I use BB. Ordered a tv, mount and install and it was scheduled 2 wks out. I got a 12 hr window, that morning it became a 4 hr window of 8-12. I got a call at 8:08 stating the tv never arrived and the warehouse did not communicate this to anyone. I was told to go online to reschedule. Next, I go to reschedule and the system breaks the order into 2 different days with 12 hour windows each. This time the tv has to deliver to me vs the warehouse and the next week the installers come. This is now 3 days of my vacation. Now it is delivery day and I don't get a reduced 4 hr window that morning, instead I got a 15 min heads up they are on their way. Then, the day of install, again no 4 hour window and a 5 min heads up. During this mess I call for an inconvenience discount refund and experience phone games and lectures about not reimbursing time-off. This just made me more frustrated, since I clearly did not ask for reimbursement of my time-off, how tone dear can you be. Anyway, I got a whole $75 gift card. Then, we found the mount wasn't tightened and the tv kept falling forward, so I had to take another day-off. This time 12 hr window, no reduced window and the heads up was when they were at my house ready to knock. Now, 4 days of vacation time. Well, I go to use the gift card and look for my points to stack with it. I find out you cannot actually accumulate points unless you pay upfront in a membership or use their credit card to have the privilege to earn them. Now with that experience why would anyone every pay them to have the privilege to earn points. I will not buy anything thru them again. I pay for enough memberships and this one has 0 benefit attached. This is a desperate company trying to stay alive, but making it worse.

After waiting in line for about 30 minutes. I was told that they do not reset phones. They cannot factory reset i phones. Even though it is listed on the website that they can. If you need your phone reset, do not come here. It will waste your time. They don't acknowledge you at the Geek Squad. They will let you wait in line without even asking what it is. You're here for and telling you somebody to be right with you.

I went there looking for a refurbished computer or an iPad that had been refurbished I found that they had so many it was very difficult to make a choice, but the gentleman who helped me was very knowledgeable in what they were capable of technologically and the things that I should be concerned with because I didn't necessarily need a high-tech for business but more for other things. I was very happy with the whole experience

The technicians did excellent work installing my car alarm. They explained the entire process and answered all my questions. They even made some minor modifications to make sure all the features worked properly at no cost.