Best Buy Tempe Marketplace

Great experience. In and out in 20 min with exactly what I needed because the customer service was exceptional.

I use the order online and pickup in store. Easy and quick.

The only reason I'm giving it 4 stars is to get your attention. I had an awful experience here last week with the manager and customer service. They are inconsiderate, extremely unprofessional and dismissive people. Zero thought process despite the cost of the defective item I was looking to return. They told me I caused the damage, so I told the team to prove it and they denied. I purchased the item only 1 week prior and the closest Best Buy to me is 2.5 hours away. I will not mention the cost but needless to say, if you were in my position you would be extremely angry too. No doubt about it. In fact this experience was so tragic I will not purchase from any Best Buy ever again just because of this Tempe, AZ Rio Salado location.

During Black Friday, I purchased a TV. However, the courier showed that it had been delivered, but I didn't receive it! I waited for two days but still didn't receive it! I called the Best Buy customer service, and they told me they would help me check and asked me to wait for 24-48 hours! Then I waited for several days and called again, but they still told me to wait for 24-48 hours! But every time they kept repeating that they couldn't help me solve the problem! Then I found the manager! The manager said they would definitely help me review! But it still required 24-48 hours! Today, I called the Best Buy customer service again, but this time they actually told me that because the courier showed that it had been delivered, they couldn't help me with anything! Because it was shown as delivered! From December 3rd to today, they even shifted the responsibility to the customer! The customer service actually thought that I had received it, but I still wanted a refund! After all, it showed that I had signed for it! I wanted to know the tracking number, but there was none! No photos either! Who would believe that it was delivered? I also bought headphones that day, and the headphones had a tracking number! The TV not only didn't have one, but it also showed as delivered? I can't believe it. I've been buying things at Best Buy for so many years, and this is the first time I've encountered such a problem! Best Buy actually wants to keep shirking responsibility and not solve it! And they even shift the blame onto the customers! Is this the standard of customer service for big companies?? I will never buy anything from here again! Because even if you purchase products here, they won't show the delivery status! Then you have to keep calling, and the customer service will think it's your own problem! They won't help you solve any problems! They will only want to collect the money and return their goods! I never expected such a large company as Best Buy to shirk its responsibility! I suspect that my package was stolen by Best Buy's delivery staff, but Best Buy is unwilling to assist me in resolving the issue!