Best Buy Tempe Marketplace

Shipped me a broken TV, and won't accept a return or refund. Nice job, Best Buy! Update: Best Buy left a comment on my previous review telling me to contact them on social media for resolution. They did not resolve anything, essentially telling me that they could not help, wasting my time once again.

No one to help. Once help arrived product was out of stock.

Can’t say enough bad things about the Verizon customer service here. They told me I could buy my new phone and transfer everything when I got home. I was on call covering 11 hospitals and as soon as I purchased the phone my phone went into SOS mode. I was then having to use a backup phone with no saved contacts or information to communicate with hospital physicians and staff for emergent cases. I worked the rest of the night in several hospitals that did not have good enough WiFi to complete the transfer so I was totally left hanging dry. He did not know how to fix the issue. I forgot to mention this took over 2 hours because he was trying to do both my phone and my wife’s. Thank god he couldn’t figure out my wife’s account because he would have deleted her phone too and she would have been stuck at home with 3 kids and no usable phone. I went to another Best Buy the next day with my wife’s phone and we were in and out in 9 minutes. 9 minutes. I literally timed this. And they were clear as day that as soon as we paid our phones were not usable until we got home or were on WiFi. Oh I almost forgot to mention. He also somehow messed up the promotion and made my phone worth $135 on trade in instead of $830. So I spent another day calling Verizon customer service to get this figured out. I’ll never step foot in this facility again.

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