Best Buy Tempe Marketplace

Absolutely terrible experience buying a refrigerator from Best Buy. We purchased a brand-new refrigerator along with an extended Geek Squad warranty. Within only 70 days, the ice maker stopped working. When I called Best Buy, I was told to contact the manufacturer, even though we paid extra for Geek Squad protection. The manufacturer then told us they could not send anyone out until the end of October. Geek Squad eventually scheduled a technician, who came out three days later. Before arriving, he called us four times because he was lost. Once he finally arrived, he looked at the refrigerator and actually said, “Why did you buy this? These always break.” He told us we needed a new refrigerator because the ice maker was broken, picked up his bag, and left. We called Best Buy again and were told that because we were 70 days past the purchase date, we needed to deal with the manufacturer. So now we are waiting for yet another technician to come from Mesa, Arizona. The most frustrating part is that our old refrigerator worked perfectly fine. We simply wanted to upgrade, and this has turned into a major inconvenience. I also had foot surgery and have spend over 100 dollars on ice. We bought a brand-new appliance, paid for the extended warranty, and somehow we are still being passed back and forth between Best Buy, Geek Squad, and the manufacturer. I strongly recommend researching this refrigerator model carefully before purchasing, and based on our experience, I would think twice before buying a major appliance from Best Buy.. Do your research and I hope you don’t get taken advantage of.

Has been nothing but a headache. I am a total plus member and at this point it feels like a complete waste of money. Brought my pc in a week ago, got no updates and even when I called they had nothing to say for progress. They weren’t even sure, finally my pc is done today and I schedule a time to come pick it up- can’t even do that. I get there to pick it up there is only 1 person working and was unable to give me my computer. My only regret here is I should have just found someone local who can work on computers for cheaper and much much quicker than going to Best Buy. Update: the nightmare continues, I dropped my pc off 7 days ago. I just picked it up today, since the drop off I have called everyday to get an update on my pc and what was wrong. Everyday they said they didn’t have any new information. Upon pick up today I noticed one of my ram sticks no longer in the pc, that’s when they tell me that they had to take it out. That’s half my data, no phone call, no update nothing. Extremely unprofessional. Got my PC set up- ALL OF MY STUFF IS GONE 💔💔💔💔💔💔 no warning nothing I can’t even get back into my accounts!!! 😞😞

Nice store

Geek Squad lady was rude, apathetic and made me wait unnecessarily long. They treat you like cattle.