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Frequently Asked Questions About Best Buy Tempe Marketplace

How do I check product availability at the Tempe Marketplace Best Buy?
How do I check my order status?
My local Tempe Marketplace Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tempe Marketplace stores’ holiday hours?

Recent Reviews

4.1
(5135 reviews)
Cynthia B
January 28, 2026
1 out of 5
The manager of the geek squad told me I didn’t have a screen protector on my iPhone when it’s very obvious that I did especially with the Model. He didn’t even take a chance to listen or look or try. He was so rude when all I needed was help. Even the phone department barely tried everybody just seemed lazy and not wanting to help. Worst experience I will literally drive out of the way specifically to not go to this location and I used to work at a Best Buy in the East Coast and I would’ve never treated somebody like this.
Response from Best Buy
January 28, 2026
Hi, Cynthia, Thank you for leaving a review. We want all of our cusotmers to feel welcome and respected when choosing to visit with us, and we would like to discuss this recent visit with you. Please send us a private message on Facebook (https://bby.me/9i9na9), Twitter/X (https://bby.me/40813l), or Instagram (https://bby.me/xggs1x). Please mention "Google review 110121." Thanks!
Kathy M
January 27, 2026
4 out of 5
I had an issue with a new, broken TV just out of the box. Because it was not returned within the 15 days, they couldn't help me with an exchange. It was a gift, so I hadn't opened it right away. I had to buy another TV. Taylor, Keoni and Sébastien were empathetic, patient and kind. I did appreciate their help in trying to resolve my situation the best they could.
Kat W
January 21, 2026
4 out of 5
The store itself usually looks a little shabby, but most of the associates are helpful and accommodating.
Dom
January 21, 2026
5 out of 5
Staff was very helpful!

About Best Buy Tempe Marketplace

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