Frequently Asked Questions About Best Buy Tempe Marketplace
How do I check product availability at the Tempe Marketplace Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tempe Marketplace Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tempe Marketplace stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tempe Marketplace Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5135 reviews)
Cynthia B
January 28, 2026
1 out of 5
The manager of the geek squad told me I didn’t have a screen protector on my iPhone when it’s very obvious that I did especially with the Model. He didn’t even take a chance to listen or look or try. He was so rude when all I needed was help. Even the phone department barely tried everybody just seemed lazy and not wanting to help. Worst experience I will literally drive out of the way specifically to not go to this location and I used to work at a Best Buy in the East Coast and I would’ve never treated somebody like this.
Response from Best Buy
January 28, 2026
Hi, Cynthia,
Thank you for leaving a review. We want all of our cusotmers to feel welcome and respected when choosing to visit with us, and we would like to discuss this recent visit with you.
Please send us a private message on Facebook (https://bby.me/9i9na9), Twitter/X (https://bby.me/40813l), or Instagram (https://bby.me/xggs1x). Please mention "Google review 110121." Thanks!
Kathy M
January 27, 2026
4 out of 5
I had an issue with a new, broken TV just out of the box. Because it was not returned within the 15 days, they couldn't help me with an exchange. It was a gift, so I hadn't opened it right away.
I had to buy another TV. Taylor, Keoni and Sébastien were empathetic, patient and kind. I did appreciate their help in trying to resolve my situation the best they could.
Kat W
January 21, 2026
4 out of 5
The store itself usually looks a little shabby, but most of the associates are helpful and accommodating.