Best Buy Sw Tucson

When trying to buy the new Apple Watch Ultra the employee lied to me saying that I could trade in my Apple Watch series 9 but when trying to do the trade in the customer service personal said that the series 9 is not available for trade in and employee decided to laugh about it when I was leaving.

I have to say I went in not expecting much what was met by Greg at the door and he was great friendly professional can't say enough good things. Then once back in computer parts I had the pleasure of meeting Luis a younger kid who was over the moon helpful friendly and knowledgeable this kids going places. He made the entire trip amazing when one thing he didn't know he found answers to in 10 seconds. This young man is a treasure best buy really needs to keep and treat well. Love this place and because of these two employees I will continue to return!!!!

After years and thousands of dollars I spent at this place, They won’t consider letting me exchange a $50 item. I bought my wife a MacBook Pro from here And got her a nice case for it. Turns out she wanted the clear case and not the black tinted one, since I had bought her gift a month early, by the time her birthday came around. It was too late for an exchange. it’s not open. It’s not damaged. Just wanted to swap it for the In a different color Variation. Guess I’m going to Amazon from now on this loyalty only went one way

This place is a joke. Child behind the counter to busy on his phone to help with a prepaid order. Made from the store across town. Finally, he does take the time to perform his paying job. Says I'm not sure what to do here. I don't see your order. You should have an email. Then proceeds to say it doesn't say it's ready and hands back my papers. I asked so can I just buy one from the store. He says, sure, and goes back to his phone. I say, can you help me? He says, "Oh no, you have to cancel the order yourself." Manager walks don't even look at me. So I ask, does your badge say manger? Think you could help out here? He says when was the order made? I point out where and when. He gets an attitude. I say, "Hey bud, look, I don't work here, im just trying to buy a tv" The end result of horrible service seemed like they didn't want to be bothered with a sale. Canceled order. I'll pay more money at Walmart across the street. So much for the geek squad. Can't even get an order correct from one store to the other. What a joke.