Best Buy Sw Tucson

Bad service, even when the store is dead I'm waiting over 10min for assistance. So, I walk to the front to let the people at the door know I need help and they say they'll let somone know. Another 10 min later, a different associate notices me standing there and finally asked if I need help. Horrible customer service. Honestly, I should have left.

Helpful staff, good location and decent prices.

booked an official Apple iPad "Drop Off" appointment on: * Sunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? ------------------------- A #LAME_response was given by BestBuy - just an Eye Wash

The employee named Hector provided very poor customer service and did everything unwillingly. Because of this experience, I will not be returning to shop at that store.