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Best Buy Sw Tucson
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Frequently Asked Questions About Best Buy Sw Tucson
How do I check product availability at the Sw Tucson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sw Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sw Tucson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sw Tucson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2958 reviews)
B V
December 02, 2025
4 out of 5
Helpful staff, good location and decent prices.
ATUL K
December 01, 2025
1 out of 5
booked an official Apple iPad "Drop Off" appointment on: * Sunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706
I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict.
The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened.
Then came the real twist.
When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased.
At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me.
Today felt less like customer service and more like: "Don't repair it... replace it.
And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales?
Response from Best Buy
December 02, 2025
Hello, Atul,
Thank you for taking the time to share your experience with us here. We know how important a repair can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 79958.
Facebook (https://bby.me/hl2tu2)
Twitter/X (https://bby.me/oqkv1v)
Instagram (https://bby.me/2tub8q)
We look forward to assisting you there.
Gabriel E
November 29, 2025
1 out of 5
The employee named Hector provided very poor customer service and did everything unwillingly. Because of this experience, I will not be returning to shop at that store.
Mandy B
November 25, 2025
1 out of 5
Asked to see open box laptops and the guy would even show them to me he said tell me what you want and we will get a salesman to show you new ones.dont want a new one asked to see openbox