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Best Buy Sw Tucson
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Frequently Asked Questions About Best Buy Sw Tucson
How do I check product availability at the Sw Tucson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sw Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sw Tucson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sw Tucson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3002 reviews)
MFW L
March 19, 2026
1 out of 5
Customer Service have received in the past few years. Had a pick up order and was instructed to go around back absolutely no signage. I knocked on the wrong door and some guy directed me over the Best Buy Pl. and said it happens all the time knocked on the door. Nobody came to answer.
I had to Google their phone number and call him. It took me 15 minutes to get through AI and finally get somebody on the phone.
Person on the phone was unwilling to help and told me to come around the front. I informed them last time this happened that I was being told to go around the back.
When asked to speak to a manager, they said they were busy and to come up upfront. I informed her I was gonna file a complaint and asked her name and she hung up the phone.
I drove around. Front walked inside, asked for a manager, and some lady pointed me to a guy. I asked the guy if he was the manager he pointed back to the lady on the phone.
Her name was AJ absolutely worst Customer Service ever never go here
Response from Best Buy
March 19, 2026
Hi there!
Thank you for your review. Navigating a pickup shouldn't feel like a maze, and the service you described—especially the communication—certainly does not align with the seamless experience we aim for.
To formally document your feedback, feel free to connect with us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 131495.
Brandon N
March 17, 2026
5 out of 5
Everyone was very helpful. The checkouts are in an odd location. But finding help to check out was easy once I found an employee.
Tony V
March 15, 2026
5 out of 5
Great place to take your iPhone to get fixed. Thank you for taking care of me!!
Justice M
March 05, 2026
1 out of 5
I had an issue with an online order, online they had my computer part under warranty for 10 years, they tried to upsell me on repairs and repeatedly and then I called them, the lady was really nice but it took almost 30 minutes to realize I was talking about a power supply and not needing to have anyone repair my computer, they were really strong about beating around the bush trying to have me use their geek squad services which I assume would lead to me spending money I know I shouldn't be spending. Any reputable computer store should be able to understand when I'm talking about a specific component and either A) swap it out or B) send me to the correct place to get my warranty. However she was just doing her job and was nice the user experience was the worst start to my day.