Best Buy Tucson

Helping my 10yo build a racing sim for his PS5. We needed Gran turismo 7 ($70) Vr2 for ps5 (400) and a nice racing wheel set up. Because they carry some wheels in stock we decided to go in person. To my surprise they had a nice higher end wheel/pedal as an open box for $409 , ($68 bellow new) but was in stock ! The tag said excellent and had tape on it that read “tested geek squad”. So after about $1k buying the 3 items we leave the store. I must say the First Lady employee that helped us was a sweetheart. She let us look through the box and explained when it’s rated “excellent” it’s basically new no issues and fully tested / warranty. (This why the 2 stars is not I’d give 0). I’ll fast forward here … later in the day after we wind down we set it up and bammm wheel is completely innop , does not even power on. Next day is what blew my mind!! I go back into the store and walk to the customer service counter. The minute this “Service manager” walks up i could tell his attitude was off. I explained that the wheel was faulty and that i had been told was tested , like new and under factory warranty. He repeated what i was told day before , because its rated excellent it’s fully functional , and tested he went on to suggest was improper install and told me he could test it “right now”. It’s tricky to try narrate a “vibe” but the unwillingness to empathize of this individual (I’ll share name w proper supervisor shall they inquire further) was wild. Anyways i told him to test it and he disappears with the wheel. As i waited, another employee at the counter starts helping an elderly gentleman that was behind me. He advises her he had an appointment at 720 for a screen replacement, she seemed flustered but walks over to the geek squad counter (all close to one another) and talks to the tech. She then comes back embarrassed and tells the gentleman that they are very short staff and they are currently very busy. Old man softly asserts that he has an “appointment” and she proceeds to tell him he needs to reschedule. Simultaneously an attractive young lady walks straight to the geek squad counter, that same tech asks her if she had an appointment and she replies “no” and proceeds to express she though something was up w her PC and was hoping they look at it. I saw this tech look towards the elderly man at the customer desk then back at the lady and say “just hang out right here I’ll take care of you next”.. so this “walk in” just trumped this poor man that clearly drove in for his “appointment”.( I hope the right supervisor reviews camera confirming the above, not making this up for slander) From the abyss comes the geek squad service manager with my wheel “i couldn’t confirm it is faulty, but on my notes this was never tested” … sir ? What you mean you couldn’t confirm was faulty , did you plug it in and see was dead ?? “I mean well yea it doesn’t power on” … okay so it’s confirmed faulty... So if was never tested and someone returned it why would it be sold as “excellent” and taped all over “tested “ . I trusted the process and was mislead. So i asked him if they can warranty with the manufacturer and send me a replacement. He advised he could not that i would have to do it. The other store had the wheel for $68 more .. he advised he could just refund me and i could go pick the other one up. I was super taken back, he basically confirmed they never tested , yet was advertised “tested”… confirmed was faulty.. and his resolution after me spending $1k at this store was if i was unhappy he could just refund me for everything. Zero effort to try and salvage a customer relationship, perhaps price matching the one they had in-stock at the other store , to offset their mess up …. This was an individual with the title “manager”… its not about the $68 discount, its the lack of care i experienced in the time wasted as a direct result of the way they marketed the product. Could have just purchased all online and not wasted the time and all energy dealing with bad customer service after they misrepresented an item , then admitted to it.

Best buy literally has a robot that refuses to let you speak to a real person in the store unless you give it a ton of information and it deems it worthy enough to actually call the store. Checking if something is in stock is not a good enough reason. This is insane, these corporations really have no respect for customers or their time and will cut every corner imaginable. Best buy you make me sick.

Went to Best buy to check out dash cams. Employee Simmon was pleased to help me and explain differences in different cams. I ended up buying a Garmin for a gift. He also answered questions about virtual reality units and games. He was very knowledgeable about it as he owns one. He also gave us info on how to keep the kids safe from predators.

Joey and Will were extremely helpful and were really knowledgeable about audio systems and headphones.