Very arrogant and rude staff
Response from Best Buy
February 09, 2026
Hello there.
We can understand wanting to get helpful and courteous help when shopping with us. If you would like to provide more details, please send us a private message on social media. Be sure to also include your review number, 115048, when reaching out. Cheers.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
I'm sooooo glad I discovered their Geek Squad!
Ryleigh S
January 25, 2026
I had the best experience with Best Buy's auto department. I came in yesterday hoping someone could look at my stereo to see if it could be replaced. Marco immediately looked at it and thoroughly explained my options without me having an appointment. He brought me into the store to go over stero options, recommending one that was higher quality than what I had with almost no price difference. Even though they were booked three weeks out on auto repairs, he said if I dropped my car off that evening, he would come in early the next morning to install the new stereo. When I came to pick up my car, he showed me all the features of the new stereo before sending me on my way. I have never in my life had a customer service experience like this one. Marco was knowledgeable, friendly, and accomodating. My new car stereo and I are very happy. Thank you Marco!
was ok. not ok was locking keys in car 🤦 but bb was fine.