header_logo

Best Buy Tucson

575 E Wetmore Rd
Tucson, AZ 85705
(520) 696-3442
Services Offered

More to Explore

Frequently Asked Questions About Best Buy Tucson

How do I check product availability at the Tucson Best Buy?
How do I check my order status?
My local Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tucson stores’ holiday hours?

Recent Reviews

4.1
(3682 reviews)
Harry R
September 02, 2024
5 out of 5
Friendly and helpful
Angela C
September 01, 2024
1 out of 5
If I could give zero stars I would. I went in on a Saturday to figure out options on my product. The lady at the customer service counter was very kind and tried to be helpful, but unfortunately my only option for my product was to go through Geek Squad. They were busy, but busy is no excuse for being rude. Two different employees said I did not need an appointment and one even said just grab one of the people when they are finished and they “will squeeze you in, it’ll take 5 minutes.” The man there did not seem to want to help me at all. He kept saying there were people in front of me, which everyone had already been addressed. Then he told me I needed an appointment when the two other employees indicated I didn’t. I tried to explain this was just for service, I didn’t need questions answered or anything further from them. All they had to do was scan my purchase order and put it in the back for “repair”. After all this, I asked for an appointment and he refused to set me an appointment. I was willing to set one and come back but he was difficult for no reason and tried being sarcastic. Then the manager came over and took his side, trying to explain to me that he was “trying to set me an appointment” which wasn’t the case. He refused to set the appointment for me twice. It was mind blowing considering it’s a business of customer satisfaction. I will never go to this location again and I will recommend everyone I know to use a different location.
Response from Best Buy
September 02, 2024
Hi, Angela, Thank you for sharing your experience. I can understand that the amount of differing responses to wanting assisting with Geek Squad can be difficult. Geek Squad does require appointments that can be setup by regular employees or online at https://www.bestbuy.com/services/triage/home . Please know that we are glad to further assist you with this or other questions or concerns if you would like to reach out to us on one of our Social Media Profiles for assistance with Review 64148077 Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Sincerely, ^Tommy
Theo R
August 31, 2024
5 out of 5
👍
Barbara P
August 31, 2024
5 out of 5
Came to Best Buy for Geek Squad. The fellow that triaged my issues explained everything well and gave me several options. Service was quick, communication good, and fixed my problem right up. Satisfied and happy customer.

About Best Buy Tucson

bestbuy.com