Best Buy Tucson

Friendly and helpful

If I could give zero stars I would. I went in on a Saturday to figure out options on my product. The lady at the customer service counter was very kind and tried to be helpful, but unfortunately my only option for my product was to go through Geek Squad. They were busy, but busy is no excuse for being rude. Two different employees said I did not need an appointment and one even said just grab one of the people when they are finished and they “will squeeze you in, it’ll take 5 minutes.” The man there did not seem to want to help me at all. He kept saying there were people in front of me, which everyone had already been addressed. Then he told me I needed an appointment when the two other employees indicated I didn’t. I tried to explain this was just for service, I didn’t need questions answered or anything further from them. All they had to do was scan my purchase order and put it in the back for “repair”. After all this, I asked for an appointment and he refused to set me an appointment. I was willing to set one and come back but he was difficult for no reason and tried being sarcastic. Then the manager came over and took his side, trying to explain to me that he was “trying to set me an appointment” which wasn’t the case. He refused to set the appointment for me twice. It was mind blowing considering it’s a business of customer satisfaction. I will never go to this location again and I will recommend everyone I know to use a different location.

👍

Came to Best Buy for Geek Squad. The fellow that triaged my issues explained everything well and gave me several options. Service was quick, communication good, and fixed my problem right up. Satisfied and happy customer.