My daughter and her boyfriend were recently profiled while picking up an iPad they had legitimately ordered. After receiving their purchase, they were followed around the store, and as they were leaving, an employee loudly said over his headset, “Make sure someone is actually supposed to pick up an iPad,” while staring directly at them.
I understand that loss prevention is part of retail, and stores have every right to protect their inventory. However, publicly singling out and attempting to intimidate young customers who have done nothing wrong is unacceptable. There are professional ways to verify purchases without making people feel targeted or embarrassed.
Very disappointing and unnecessary.
Response from Best Buy
June 07, 2026
Hello. Thank you for your feedback. If you need any assistance or would like to get this experience documented internally, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support and include Google Review number 169884.
Thank you.
A well-stocked electronics store with a wide variety of products and the latest technology. Their staff is always ready to help.
Great place when their employees are paying attention to customers