I didn't notice the time when i happened to be near this best buy. I need a starlink system and thought wow, how convenient. There doors were open so i walked in, looked around and then asked if they sold the Starlink. All the a-hole employee could say was "we're not open" like i was an idiot. Old, not always attentive i can handle but the doors were open. Guess i'll shop online.
Response from Best Buy
January 10, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never the kind of experience we want our customers to have. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64664105" and share your full name, email, and phone number.
Thanks,
^Vanessa
Melanie C
January 09, 2025
Horrible shop with mad staff members. The sales adviser gave me a wrong price ( on sale 45 usd) of a mobile phone card when i double checked the price of the card. Then when the cashier Renee her name, gave me the real price at the cashier desk (90 usd no longer on sale), I said I did not want to buy it anymore for that price and then the cashier Renee became totally insane and forced me to buy it saying she would call the police to arrest me if I didn't buy it because i had open it to check the expiration date... a supervisor came and of course the sale adviser said the price of 45 usd he indicated me was the price of yesterday and not today, perfectly normal to give clients past prices ... the supervisor also forced me the buy the card i did not want for 90 Usd. Horrible experience I would not recommend to anyone this shop.
Response from Best Buy
January 09, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64661794" and share your full name, email, and phone number.
Thanks,
^Jacob
I recently purchased Best Buy's service from Lively. The representative was cordial and informative. He offered to follow up in the store after the number I had purchased from a third party was ready to be ported in. When I returned to the store a couple of days later for assistance, he was unwilling to follow through and only referred me to the 800# even though he was only conversing with a co-worker when I arrived. I had one follow-up after that, and the result was the same. The customer service after the sale was poor. I don't know why Best Buy employs a local rep for Lively if they will only refer customers to their 800# for any service.
Response from Best Buy
January 07, 2025
Good Afternoon, Greg,
We fully understand how you are feeling after not getting the assistance you needed when you reached back out for a follow up on your recent service. We would love to review this situation in depth with you. Please feel free to send us a private message via social media, so we can partner you with a specialist. Make sure you include your Google review in your message: #64652789.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
The bestbuy on wetmore in Tucson Arizona has the worst customer service. I walked in to purchase something and look for something in particular, and nobody said anything, no welcome to bestbuy can I help you. I had to hunt someone down and as they were helping someone else the lady said hold on...then came back and said what are you looking for. After I asked about a particular item she said "it's over there somewhere" like they didn't have the time to show me...never going there again 😠
Response from Best Buy
January 04, 2025
Hello, Bill,
Thanks for reaching out and providing your feedback. I enjoy a great shopping experience myself so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64641181. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64641181
Thanks,
^Ezra