Best Buy Tucson

I had the best experience with Best Buy's auto department. I came in yesterday hoping someone could look at my stereo to see if it could be replaced. Marco immediately looked at it and thoroughly explained my options without me having an appointment. He brought me into the store to go over stero options, recommending one that was higher quality than what I had with almost no price difference. Even though they were booked three weeks out on auto repairs, he said if I dropped my car off that evening, he would come in early the next morning to install the new stereo. When I came to pick up my car, he showed me all the features of the new stereo before sending me on my way. I have never in my life had a customer service experience like this one. Marco was knowledgeable, friendly, and accomodating. My new car stereo and I are very happy. Thank you Marco!

was ok. not ok was locking keys in car 🤦 but bb was fine.

The Geek Squad was very helpful.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.