Best Buy Tucson

The sales team was great. Once I paid for my new laptop, EVERYTHING went to crap! I was told the 'transfer of data' from my old laptop to the new laptop would take 2 days. It took 4 days. Then they forgot to return my USB mouse dongle from my old laptop. I called the store and sadly found out that the store does not have any incoming call phone lines. Hence, someone in a foreign country answers the phone. They wrote up a 'ticket' for the Geek Squad to return my call. I never got a call back. So I called again and this time asked the foreigner to write a ticket to the Laptop Sales Desk. Again, I never got a call back. I am done ever buying anything from Best Buy and I will make it my duty to spread the word about your company.

Excellent experience this evening in TV's. William K. really went above and beyond for me taking his time to hear my needs, finding me the perfect tv, and killer deal! Professional, knowledgeable, patient, friendly and actually showed that he cared about his customers. Rare to find nowadays. Wish there was a 10 star option because it's due here. Best Buy, this employee is a keeper! This is my new go to Best Buy from here on out, recommend 💯

Really good Best Buy. Always someone there to help answer my questions, so of course I walked out with what I came for.

I wish I had read the reviews, stay away from this store and possibly Bestbuy. I purchased a laptop for my daughter on 9/9, they told me it would be ready 10/10 am, it is now 10/11 and still no laptop, no contact, no phone call, no text. I have left messages and received no call back. Calling the corporate number is a joke, if you're lucky enough to get someone, they barely speak English. I have never had an issue with Bestbuy until this purchase. We spent over $1600, you would think we would be treated better.