Best Buy Tucson

Great place, just need to check the inventory online before you go due to a ver

Do not provide them with any personal information or even entertain the idea of their credit card. An associate lied to me about the benefits. She collected my credentials and then came the contract. I was trying to read the contract so I could make an educated decision about it. I made it 2 sentences in, the girl said "you don't need to read that" reached over the counter, in 1 swift swoop put a line in the signature box and clicked submit under my name. I am unable to post full details due to AI filters. Would the gentleman replying to reviews under the ID best buy (owner) please reach out to me. lets have a conversation. I think it would in both of our best interests. The full details and content of this review have been severely omitted.

I went into Best Buy intending to purchase a very nice SteelSeries headset. I was prepared to pay cash. The employee at the counter was incredibly friendly initially, particularly while trying to upsell me on a credit card I didn't need. She explicitly told me I would receive 10% off my headset purchase AND 12-month financing. I later learned that these offers were mutually exclusive and that I could only choose one. At the time, I didn't know this. I figured I'd hear what they had to offer and see whether the card might be beneficial. Once she had entered my personal information into the computer, her attitude changed completely. She became noticeably rude and began rushing me through the process. I was the only customer at the registers, so there was no apparent reason to rush me. I wanted to read the terms and conditions before deciding whether to accept the credit card. I had barely made it through the first two sentences when she reached across the counter, made a squiggle in the electronic signature box, and clicked submit using my credentials. I had not authorized her to sign my name or submit that application. At that point, the application had already been submitted using my personal information. You cannot simply undo an application after it has been transmitted. What made this particularly concerning was how quickly she tried to move me through every remaining screen. She repeatedly told me I didn't need to read everything and attempted to complete the inputs for me. Eventually, I told her to stop. I took the headset and left. I was extremely upset and needed to take a moment to calm down before reacting. I decided to sleep on it and contact corporate the following day. I called Best Buy customer service and explained what had happened. The first representative told me he had sent an email and asked whether there was anything else he could do. I specifically requested that someone contact a store manager and help resolve the situation. Instead, I was told to look up the store number and call the store myself. When I did that, I was routed right back to the same customer service call center. This is completely unacceptable. I went into Best Buy prepared to pay cash for a headset. I was open to considering a credit card, but I wanted to read the agreement and make an informed decision. I believe an employee signed and submitted a credit application using my credentials without my authorization. This is not a complaint about an employee trying to sell a credit card. It's about the way my personal information and authorization were handled. I want Best Buy management to investigate this incident, preserve the security footage and transaction records, and take responsibility for addressing what happened. I would like this matter escalated beyond a first-level supervisor or standard customer service representative. I am requesting direct communication with someone in upper management who has the authority to investigate this incident, address the potential unauthorized use of my personal information, and make meaningful decisions toward resolving it. I also want to be clear that the limitations of this customer service platform make it difficult to fully communicate the seriousness of this experience and the frustration it has caused. There is considerably more to this situation than can be adequately expressed through an automated or heavily filtered communication channel. I am not looking for another generic response, another email being sent into a system, or another referral back to the same customer service department. I am asking for someone with actual decision-making authority to take ownership of this situation and speak with me directly. For the guy responding to reviews as Best Buy (owner). Please reach out I feel a conversation would be mutually beneficial. Add a @google.com to my ID to reach me or reply here. Lets have a chat mister (owner) about responsibilities and consequences. I mean yesterday not soon. It's to your benefit to speak with me, before my representation.

terrible organization. we didnt even know they passed out tickets until we were already in the building after being in line for 3-4 hours. then when we got in the building they didnt even announce they were out of the switch UNTIL WE WERE ALREADY AT THE FRONT OF THE LINE. horribe.