Felizardo C
November 05, 2025
Had to return a product that was not functioning properly, I was in and out in 5 minutes. Always great service!
Went in to get information about and possibly buy a dash cam on 10/24/2025. There was maybe 2 other customers in the store with possible 15 employees.
Not only was I not helped at all, nobody acknowledged me at all. It was like I was invisible. I was surprised that so many employees just stand around not willing or wanting to help a customer.
Needless to say I walked out, again no acknowledgment, no thanks for coming in. How do they stay in business?
Response from Best Buy
October 26, 2025
Thank you for sharing your feedback regarding your visit, Frank. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and we'd like to get this reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/tm2rvd)
X/Twitter (https://bby.me/pwtueg)
Facebook (https://bby.me/acqm2i)
Be sure to send the full details of your experience. Also add Google Review 60799. We look forward to hearing from you.
Didn't have what I was looking for but staff was helpful.
I had Cloe helping me buy an HP printer. She answered all my questions. She listened to me and found the printer I was looking for.
She was very personable,
was very kind and very easy to work with. I felt good buying from her.