Best Buy Tucson

This employee needs to be talked to. I don’t know if she’s a manager but I believe her name is Malaine or something. I went to purchase Pokemon cards and they had mini tins. Each mini tin has a different design so I asked which designs they had. Mind you, there was ONLY TWO left. She huffed under breath in an irritated tone saying “I’m not playing this game”. Like excuse me??? It is YOUR JOB to help customers. If something as simple as checking the artwork design of a product to inform the customer of their available options is that hard for you to do, then get a new job. I’ll be reporting to corporate.

Went to pick up an item and had no one working the pick up line, extremely long wait time

Yesterday at the Tucson Wetmore Best Buy, I got very dizzy and lightheaded and I ended up on the floor and hit my head on a bottom shelf. Julia, who was waiting on me, handled it beautifully and graciously. Within seconds, several other team members were crouched down beside me, asking me questions and offering medical help. I tried to stand up and went down again. I waited a bit and a sweet young man named Vick offered me a wheelchair and said he would help me check out. He said he would take me to my car and we had a nice chat while he pushed the wheelchair and assured him that I wouldn’t leave until I felt fine. He also gave me a bottle of water. I am so grateful to Julia and Vick for their kind and empathetic handling of the incident. I sure hope Vick and Julia are recognized for their exemplary customer service. They never left my side. God bless Julia and Vick and all the others who stopped to help!

The guy that served us had a bit of attitude but the store is well stocked