Best Buy Tucson

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Waited.....and waited, finally found someone to assist us. Did not make a purchase

Still the best place for all your electronics needs!

Kept me waiting for 25 minutes on a price match just to refuse due to some made up reason. The product was exactly the same model number. Do not offer price match if you’re going to waste people’s time. Bro was doing research like he was hell bent on finding any way to not give me the price match. Went to the other store on broadway.. guess what? They price matched it. Huh..it’s almost like they send the B team to Wetmore.