Best Buy Tucson

Thank you for checking our devices for viruses!

This place made a simple phone pickup and trade in a nightmare. I arrived at 6:30 to pick up my new phone and do a data transfer from my old device. I didn’t leave until an hour later. It took three managers (one of which I had to wait for) to approve the trade-in as it was ‘too complicated’, which took 22 minutes. Then I wasn’t allowed to complete the data transfer as they were afraid I’d ‘walk out with the phone’ and I had to sit at the counter to complete my own transfer or be charged $30 for them to do it, despite the fact that I just purchased a $1500 device from them. No further assistance was offered or provided. They didn’t even provide recommendations on a case or accessories with the new device. Best Buy was a last resort in this case since I needed a new phone before the end of the day and will remain so since they want to nickel and dime paying customers.

I expected and budgeted $100 to fix the problem I had. But when I spoke to the BB rep he only offered a $400 solution and nothing else. Very disappointed in Best Buy.

This place has gone all the way down the hill. If it weren't for the fact that customer service here still sucks, but the whole store looks like they are selling stuff out of a warehouse. Back about 15yrs ago, this Best Buy was where you wanted to go on the weekends. The Magnolia Center was the heartbeat of this place. Massive 4k tvs set up with recliner chairs, 4-6 of them. Both sides of the main display. Furniture under the other tvs, plants and staff. People bustling around to see what you think, ask if you need help with anything. Was also sad to see the TV display wall dismantled in the back. No video game displays to entertain kids or sell upcoming games....they even had their VR display so tied down you could barely "check it out". How do you sell anything like that? For any of this? Place looks like they sold extra electronics and the furniture to make ends meet. The may as well wrap it up and set up a stand at Tanque Verde Swap Meet.... pathetic...