Best Buy Tucson

Was there today could not find anyone to help use so after 1 hr we left to drive 30 miles back home

Store was clean, plenty of helpful staff A small group helped my wife pick out a new smart watch by providing infor.ation on each and finding what her specific needs in a watch were for I will be back they have a computer I want

I am so angry that I cannot see straight. I ordered an open box 77" LG G4 OLED tv yesterday for an insane price thinking I would rent a cargo van, drive <2 hours to Tucson (from Phoenix), then bring it home. I have wasted 3+ hours of my life the last 24 hours attempting to get someone from the store to contact me regarding whether or not the TV was a.) a floor model and b.) if it has it's original packaging or any missing components. These questions would be resolved within seconds of speaking to someone at the actual store. Here is the timeline of what I have dealt with thus far: 1. Yesterday I called customer service at 3PM and spoke to somebody in Africa who transferred me to the store's "voicemail" and told me that the store would call me back within 2-3 business hours. That never happened. 2. Today, I called back to follow-up and was advised that this method is "outdated" and that there was not anyway to speak to the store. After explaining my situation over again, and bickering with the rather rude individual in India who answered the phone, I asked to be escalated and was told a supervisor would call me back within 2-4 business hours after providing my contact information & order details. This never happened. 3.) After a few hours of not hearing back, I started a chat on the app, re-explained my situation for the third time, was told that a request had been made for a "striker" (this is apparently internal lingo?) to get me the details of the product and that this would take sometime. I was then told that this "striker" would not be calling me back or emailing me. How on earth are these details supposed to be relayed to me if that is the case? Anyways, you guessed it: nobody has gotten back to me. 4.) I reached out via Instagram, re-explained myself for the fourth time, and was told the same exact information as point 3. I asked if whoever this ridiculously easy question was being referred to would mind calling me or asking the store to call me and was told that this could not be guaranteed. I, again, asked to be escalated to a supervisor as I was just at a loss for words at this point and was told that someone would either follow up with me via Instagram or the store would be calling me. Guess what? Neither of these things ever happened. This is hands down the worst customer service that I have ever experienced. It isn't remotely comparable to anything else that I have ever experienced. The folks overseas who Best Buy outsources their customer service jobs to are incompetent, entirely unhelpful, and over chat it is blatantly obvious that they just use macros (pre-scripted responses) that are slightly altered to address your concerns or frustration. Somebody from this store needs to call me. I have given Best Buy thousands upon thousands of dollars worth of business, I have referred friends & family members to Best Buy for large purchases (a cousin bought a pre-built PC, my brother bought an 85" Sony Bravia TV, and my sister bought a new washer & dryer just within the past 2-3 months based on my Best Buy recommendation alone) and I am frankly at a loss for words at the amount of time that I have wasted & how I've been treated the last 24 hours for such a simple question. Open box details are available via in-store system in the form of system notes and are disclosed on a sticker on the box itself. What I'm asking for is not difficult to check, but Best Buy's apparently allergic to phones or caring. Someone from the store, preferably the store manager at this point, needs to contact me within the next 24 hours so that I can stop wasting my time on such trivial nonsense. P.S. Best Buy as a company should rid itself of local phone numbers being listed on Google and their own website as when you call, you're speaking to someone in India or Africa 90% of the time. This is incredibly deceptive. Nobody wants to dial a local number and then speak to somebody in a different country. Just have a general 1-800 number posted everywhere instead. Anyways, you are in grave danger of losing a loyal customer.

I don't know why people buy from Best Buy. If you have problems they won't help. I have a prize my daughter received that she wants to exchange for something different, something more expensive. I know that it was purchased from Best Buy but unless I know the exact details of the person that purchased it then they refuse to be of any help. I don't want any money, infact I want to pay them more money to get something more expensive but they won't do it unless I have the receipt or know exactly who purchased it their info. It blows my mind they they can stay in business.