Best Buy Tucson

This place has gone all the way down the hill. If it weren't for the fact that customer service here still sucks, but the whole store looks like they are selling stuff out of a warehouse. Back about 15yrs ago, this Best Buy was where you wanted to go on the weekends. The Magnolia Center was the heartbeat of this place. Massive 4k tvs set up with recliner chairs, 4-6 of them. Both sides of the main display. Furniture under the other tvs, plants and staff. People bustling around to see what you think, ask if you need help with anything. Was also sad to see the TV display wall dismantled in the back. No video game displays to entertain kids or sell upcoming games....they even had their VR display so tied down you could barely "check it out". How do you sell anything like that? For any of this? Place looks like they sold extra electronics and the furniture to make ends meet. The may as well wrap it up and set up a stand at Tanque Verde Swap Meet.... pathetic...

I don’t know why they only drop pokemon on specific days. It makes it impossible for collectors to get anything. I miss the days of walking in and being able to get something. Now there are huge lines with people camping out. 😭

Had everything I needed

The sales team was great. Once I paid for my new laptop, EVERYTHING went to crap! I was told the 'transfer of data' from my old laptop to the new laptop would take 2 days. It took 4 days. Then they forgot to return my USB mouse dongle from my old laptop. I called the store and sadly found out that the store does not have any incoming call phone lines. Hence, someone in a foreign country answers the phone. They wrote up a 'ticket' for the Geek Squad to return my call. I never got a call back. So I called again and this time asked the foreigner to write a ticket to the Laptop Sales Desk. Again, I never got a call back. I am done ever buying anything from Best Buy and I will make it my duty to spread the word about your company.