Best Buy Tucson

customer service sucks!! So we bought these bose headphones, and the lady who sold them to us at the counter signed us up for the email rewards, and said “ the receipt will be emailed to you and you have 30 days to return !” . We tried the headphones later and they SUCKED, they leaked sound super bad, and the adjustable strap wouldn’t stay in the position you would it in. Of course, since the associate verbally told me I had 30 days, I assumed she was correct and didn’t check the emailed receipt. I find out 22days after the purchase, when I am returning the headphones that, the return policy was actually 15 days!! Then they tried to sell me a membership to extend the return policy on later purchases. This was so upsetting to me I just left because she just kept restating the policy like a robot and I didn’t feel heard anymore. I later reached out to the best buy customer support chat, and they told me based on the situation I would be owed some type of refund based on being mislead. They gave me a case number and told me only the store manager would be able to process the return. (This is where is gets BAD) I go into the store again, at the customer service counter, there was a lady i’ve seen her on other reviews for good reason. I think the other reviews said her name was Melaine, anyways we told her the situation and asked for a manager, but we had to get through her pretty forcefully telling us that the manager is not going to do it based on the police as she slamed down the receipt given to us the first day we tried to return them. We then waited almost 20 minutes for a manager, just for the manager to not have any interest in the case #, and then spend another 20 minutes on the computer just to then say that the associates account logged in for the transaction was a seasoned associate who has worked there for years, so he’s basically saying she would never get the policy wrong. I pointed out to him that just because it was on a manager account doesn’t mean i wasn’t told that by the person checking me out that the policy was 30 days. The manager Jeremy then explained that he didn’t want to give the exception because he didn’t want to explain to his bosses why the return was returned past the policy. He then accused my chat associate from best buy of not knowing anything about the policy, and said he was not able to honor what the online representative said I was eligible for. I am just so unsatisfied with the way he handled my case and took zero accountability. good luck to everyone else who needs to be helped at this location, because they will just spew policy in your face and deny any wrongdoings on their part.

Went to this location in person and asked about cell phone signal boosters. The guy at the front looked and sounded confused but told me they didn't have any. Later, online I was looking up places near me that carried cell phone signal boosters and this location came up again. I called, and had to speak with AI, which felt like a circus and took a long time. Then I finally was passed on to an actual person who told me that they did carry two different cell phone signal boosters and had them in stock. I asked him if he was at the actual location I called and he said no, but that I could call the number back and select #2711 to speak with someone at that actual location to be sure. I did this and was greeted with a voice messaging service. I left a message. No one ever called me back. I tried again later with the same exact result. Frustrating all the way around.

Very amazing people !! Sean comer was a respectful, kind and overall an amazing worker :)) He's a joy to be around

Bought a in dash touchscreen at this location and had it installed at this location..Started having some issues so I stopped by a local stereo shop and they showed me how the stereo was installed wrong and wires touching That should not be touching causing a short and a 1100 bill to repair melted wires.Do not let them install anything