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Frequently Asked Questions About Best Buy Tucson

How do I check product availability at the Tucson Best Buy?
How do I check my order status?
My local Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tucson stores’ holiday hours?

Recent Reviews

4.1
(4059 reviews)
Graig E
September 11, 2026
1 out of 5
I wish I had read the reviews, stay away from this store and possibly Bestbuy. I purchased a laptop for my daughter on 9/9, they told me it would be ready 10/10 am, it is now 10/11 and still no laptop, no contact, no phone call, no text. I have left messages and received no call back. Calling the corporate number is a joke, if you're lucky enough to get someone, they barely speak English. I have never had an issue with Bestbuy until this purchase. We spent over $1600, you would think we would be treated better.
Response from Best Buy
September 12, 2026
Hey Graig, Thank you for sharing your experience. We understand how it feels when you order a product and it isn’t available when expected, and then not be able to reach anyone for support. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms. Facebook (https://bby.me/O3exe1) Twitter/X (https://bby.me/hBgIMl) Instagram (https://bby.me/jUvAcy) Please mention your Google review #221209, so we can review this further with you.
Aaron B
September 11, 2026
1 out of 5
I just had an incredibly rude and DISCRIMINATORY encounter with a customer service specialist named Vince where I bought two items and he refused to bag them and told me that he wouldn't. He asked me why should I? I immediately went to the manager AJ who was very kind and resolved the matter. Bad encounters like this make you not want to shop at the store.
Response from Best Buy
September 12, 2026
Greetings, Aaron, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with our customer service team in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #221203" for reference. You can find us here: Twitter(X): https://bby.me/AVSXAc Facebook: https://bby.me/O6AbTC Instagram: https://bby.me/VBsp8q
R C
September 10, 2026
5 out of 5
Went to to look at a TV in person, I'd seen online. I was pleasantly surprised by Tanner's incredible knowledge! Ended up buying a better TV and a best buy membership based on his knowledge. I recommend this store, but more specifically, go see Tanner. It was so refreshing to encounter an employee so knowledge in their department. I feel it's very rare these days.
Nick M
September 04, 2026
5 out of 5
Had to price a tv. Grate people clean place and very helpful

About Best Buy Tucson

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