Aaron B
September 11, 2026
I just had an incredibly rude encounter with a customer service specialist named Vince where I bought two items and he refused to bag them and told me that he wouldn't. He asked me why should I? I immediately went to the manager AJ who was very kind and resolved the matter.
Bad encounters like this make you not want to shop at the store.
Went to to look at a TV in person, I'd seen online. I was pleasantly surprised by Tanner's incredible knowledge! Ended up buying a better TV and a best buy membership based on his knowledge.
I recommend this store, but more specifically, go see Tanner. It was so refreshing to encounter an employee so knowledge in their department. I feel it's very rare these days.
Had to price a tv. Grate people clean place and very helpful
Rebeca N
September 02, 2026
They are short staffed and never have what I'm looking for
Response from Best Buy
September 02, 2026
Hello Rebeca,
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/InPdQZ)
- Twitter/X (https://bby.me/zOF9tC)
- Instagram (https://bby.me/YOmadv)
When reaching out, please reference your Google Review 217209.