Best Buy Tucson

This store has an employee or manager problem. I visited the store on 7.15 and purchased a $500 gas card. On the road, I found the card was not activated. Tried calling the store and the automated system basically gave me the run around. The humans I did talk to were not from that store. The only way that the card could not have been activated is if the employees swapped the card while I was buying it OR if the transaction was reversed. Since the purchase was in cash, there is NO reason to reverse the transaction. Also, these cards have protective backing that prevents tampering before you purchase. So, the only logical conclusion is that one of the employees swapped the card or immediately reversed the transaction before the card was activated. I was told by the automated system that a callback was requested, but they never returned my call. Had they worked with me, they could have gone back and looked at the security cameras to see what happened. This store needs to either be closed or management needs to be terminated. Employees need to have honesty checks run against them to see if they're likely to steal or rip people off. Nothing I can do to recover my loss, but you can be warned against this store.

Gooding

I go in doordashing. There's at least five or six six people that work there standing around visiting with each other. I asked for help finding an item and I am pointed to a corner to go look for it so I go to try to find it. Which I absolutely can't. So I go and ask some other people for help and the two gentlemen both act like they don't really want to show me or help me then one begrudgingly says oh I'll do it and And he finds the item for me immediately come to find out I was sent to the wrong area. I'm not sure why your store can have so many employees standing around and they can't help somebody find an item

Employees were not helpful.