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Best Buy East Tucson
Services Offered
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Frequently Asked Questions About Best Buy East Tucson
How do I check product availability at the East Tucson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Tucson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Tucson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5014 reviews)
Rosemarie P
April 16, 2025
1 out of 5
Their phone menu is super annoying!! After you go thru every option and then finally get to speak to a real person, the 1st question they ask is " May I get your full name, please". NO !! Seriously?? What is wrong with these people that they can't answer a simple question outright. Absolutely ridiculous...
Response from Best Buy
April 16, 2025
Hi Rosemarie,
Thanks for sharing this review with us here. I hate to hear that your experience when calling us didn't meet expectations, though I can understand the frustration if the menu of options didn't have what you needed or seemed confusing. If you need any further assistance with this, or would like to share additional feedback with us, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65048464.
Thanks,
^Caleb
Joshua K
April 15, 2025
1 out of 5
Waited at customer service for 10 minutes because they had no cashiers. Line never moved. A half dozen employees are just standing around doing absolutely nothing. The manager needs to be fired. Absolutely trash customer service.
Response from Best Buy
April 15, 2025
Hello there, Joshua!
Thank you for taking the time to reach out on Google with a review. We are fully dedicated to providing friendly and attentive service in store. In a situation like the one you have described, I would also reach out for guidance. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65044647 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Mellissa B
April 08, 2025
3 out of 5
Stood in front of geek counter for over an hour, then was told to go to customer service to make an appointment. I stood there for 15 min before I was on my way to storm out when the guy at the door actually helped me! Not everyone has been there so many times that they know the stores policy or procedures, and it's arrogant to think so. A huge Thank You to the man who helped me, but I'm still pissed at the geek squad lady.
Response from Best Buy
April 08, 2025
Hi there, Mellissa,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when looking for assistance in store.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #65021751” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Bipin S
April 07, 2025
5 out of 5
Great Customer support