Best Buy East Tucson

Saw Geek Squad. She solved the problem with my new tablet in under 10 minutes. I use AI quite a bit with 5 star service. But this time the tablet decided it wasn't going to let me or AI stop the tablet from timing out in less than 10 seconds the the tablet decided to ask for a password which I didn't have. Then the tablet totally locked up. So AI and I decided the experts at Best Buy was the solution. Yay!

We were there two hours before closing and there were very few employees. We had to wait a very long time to find someone to help us when we already knew what we wanted and just needed someone to complete the sale. That should not have taken 40 minutes. The staff told us that they were short handed because it was the end of the day. Question: What manager considers 2 hours before closing the "end of the day"? Answer: a manager than needs replacing. If you're open, you need to staff appropriately. I was getting ready to leave and buy somewhere else; my wife and I were actively looking up the item we wanted online, while we were in the store, to see if we could get it faster another way. Maybe they should change their name to "Best" and leave the "Buy" part off the name if they aren't going to staff sufficiently to make the sale. But then again, I remember "Best" was a very similar store... that went out of business becuase they weren't making sufficient sales. When sales are simple, move bodies and move product. Waiting 40 minutes to make a sale when you have the product and the customer has the money is way too long. It was a Wednesday in early October, not the middle of the Christmas rush. I don't know if I want to even try Best Buy during Christmas if they can't staff the store sufficiently in October.

A little hard to get help, but otherwise okay.

Had what I needed in and out quicky. Friendly staff.