So today I came to the store super upset because the brand-new laptop (*new to me, it was a refurb) that had just been delivered YESTERDAY wasn’t working. I was overwhelmed and honestly kind of pissed off - I had urgent business to take care of & paid extra for expedited shipping on a defunct device. Thankfully, Dillon from Geek Squad was amazing. They were calm, patient, and explained everything in a way that made sense without being condescending. I didn’t feel rushed or brushed off, which I really appreciated. Dillon totally turned my mood around; I left with a computer I can trust and feeling much better than when I walked in. Great customer service makes such a difference!
The majority of my experience at Best Buy is not having any help. I have seen many employees standing around talking to each other. I have also seen one employee being helpful , with a long line waiting for him. No one else making them selves available. There are times I have purchased things, otherwise, if I can’t find it myself I walk out and go somewhere else. I do have to say, I keep trying. Just in case.
They still sell Tax software
Super slow service and very difficult to find someone to help