Best Buy East Tucson

Bought a phone with Daniel. He was fantastic. AT&T gave us trouble when we tried to activate. Daniel helped us speak to the proper person and resolve everything. He also had a great to attitude.

Geek squad really helped

Purchased an open box item. I called the store originally to try and figure out the condition of the item before driving across town to get it. I was told the only thing wrong with it was that it was not in the original box but was in a box. I purchased it online and drove out there. Someone came out and explained that the item was not in a box and they did not recommend me putting it in my car. I explained the convo I had with the person on the phone and was told the people who answer are not actually in the store. He told me I could go inside and set up a day/time for delivery. We went inside, got in line, and then someone else came to help. He literally had not idea what he was doing and was not listening to what was going on. At some point I get a notification that my order had been picked up, He then tried to cancel it and recharge me. When he could not figure out what to do he asked me to come back in an hour so that he could run it through the system again. It has been well over 30 minutes at this time. Finally asked to speak with a supervisor. Supervisor takes us to another person and after going through everything again, I am told that my address is not in their delivery zone so I can't get it delivered. So many miscommunications and no one was that very apologetic. It was super frustrating and I wasted my time and gas driving across town.

This company has decided that in order to talk with anyone on the phone you have to open an account with them or they won’t transfer you. Really open an account to talk with someone STAY AWAY BAD NEW