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Best Buy East Tucson
Services Offered
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Frequently Asked Questions About Best Buy East Tucson
How do I check product availability at the East Tucson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Tucson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Tucson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5150 reviews)
Preston R
November 23, 2025
1 out of 5
TV Salesmen at this Best Buy are worse than car dealership salesmen. I’d recommend just going to Walmart, like we did after leaving there empty handed. 0/10 Experience
Response from Best Buy
November 23, 2025
Hello, Preston.
We understand the frustration when you felt like you received an experience with our teams that did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/4225bv), Twitter/X (https://bby.me/4gc4z6), or Instagram (https://bby.me/0qvp9o), and mention your Google review, 73775.
Laura W
November 23, 2025
1 out of 5
Used Geek Squad to fix my broken iPhone screen. The gentleman who handled the order was the best thing about this entire experience, as he was a nice guy.
It took over 3 weeks with no contact before they called to tell me the part was in!!
Also, in worse news, you CANNOT call the store directly. The phone # takes you to an auto bot that takes you to an offshore call center where they tell you that they cannot transfer you to the store & they cannot see anything more than what you already know from tracking your order’s progress.
I was told that if I wanted to know IF my ordered part was finally in the store, I’d have to GO BACK TO THE STORE and ask. For me this is almost an hour round trip, just to be told it’s not there yet.
Worst customer service due to corporate deciding to offshore & autobot instead of just letting a person call the store & talk to a human who is there & knows something helpful
Response from Best Buy
November 23, 2025
Hello,
Thanks for sharing your experience with us. While we're glad to hear that the Geek Squad Agent that you worked with was nice, we can understand having your repair take longer than expected and not being able to get an update, isn't ideal. We'd be happy to look into this further with you, if you can please send a private message on one of our social media platforms, Facebook (https://bby.me/dm0zkw), Twitter/X (https://bby.me/9egm2y), or Instagram (https://bby.me/b1ncy0), and mention your "Google review #73695" in your message.
Thean
November 20, 2025
5 out of 5
I went in to exchange a TV for a different TV and Gordon who was working at customer service was extremely helpful and informative. I was very impressed with his customer service and how easy he made the whole experience.
James R
November 20, 2025
5 out of 5
Had a great experience there they are always ready to help