Best Buy East Tucson

Horrible customer service. I have never in my life left a negative review for any establishment, because working retail myself, I understand that everybody has bad days. I normally don’t take anything personally, because I have totally been there — the end of an exhausting day where things just keep going wrong. Sometimes it’s hard to keep the high energy with customers! But my experience in store today with their supervisor was more than the result of a hard day. My partner and I came in looking to purchase a TV, as ours just broke. After walking around the store for 15 minutes looking for help, we were finally able to track down someone to assist us. From the moment we asked him if he could help us get the TV we were looking at rung up and into our vehicle, he let us know that unless we had a truck, we wouldn’t be taking it home today. Which is totally fair, he is the expert after all! But when we questioned what size vehicle might work, as we have an SUV, he was visibly annoyed. When we asked what specifically, if not size, would the risk be of tilting it in our trunk, he grew more annoyed. Again, we are definitely not experts and will listen to what he recommends at the end of the day, but we simply just wanted to know why he didn’t recommend it. Which he never really explained… the interaction just grew to be so uncomfortable that we just took his word. After the initial disappointment of realizing we weren’t taking the TV home today, we asked how and when we could schedule delivery. We both work full time jobs, and live in an apartment complex that has some difficulty with deliveries. Every question we asked about scheduling the delivery was met with short, rude responses. We could tell this guy did not want to be helping us at all. The longer this interaction lasted, the more rude he became. By the time we were at the register, he was rolling his eyes and no longer making eye contact with either of us. He asked for a phone number, and when he was unable to find an account, just went “nothing came up.” and stared off into the distance. We then had to ask for clarification, was he looking for an existing account? Because we don’t have one (clearly), but are happy to create one. He then just silently retyped the number and went “name?”, clearly frustrated at this point. By now I am irritated and uncomfortable, and notice the employee at the next register seems to be happy and giving his customers a great experience. My partner then asks this employee what the line outside was for, and our guy cuts the other guy off as he was explaining, with a short one word reply. My partner now turns to me and says “Jesus, this guy’s rude”. Now we are all uncomfortable. The transaction wraps up, and he sends us on our way silently. I have never felt compelled to write a bad review about an employee or store until now, but before walking out I’d pulled up reviews and jotted this guys name down. I think perhaps he should consider a career change, because he clearly does not enjoy working at Best Buy, or interacting with customers.

Good customer service

Just made a major purchase, very friendly staff and great service.

It's bestbuy not much to say although they didn't have any desktop pci Wifi cards