Best Buy Yuma

I was trying to order a $13,000 new kitchen appliances for my new house and it took me 10 minutes to finally get through the virtual assistant to actually speak to a real person who said she was from India. I spent over an hour and a half pricing my appliances and she said she would email it to me. She only emailed me half of my quote so I tried to call her back immediately and got the vertical assistant again. After arguing for another 10 minutes I finally got another nice Indian lady that said she could not connect me the the same person and we would have to start all over. I asked to speak with a supervisor and she said she couldn't do that either. I said your are kidding and I am not going to spend another hour on the phone to do it again and you just lost a $13k sale because of your stupid system. She said sorry so I just hung up and called Home Depot. What has this vertual crap come too?

Two of the employees helped me find and choose everything I was looking for. They gave me advise to help me make my decisions, and are delivering my purchase next day. Thank you guys!

Angel on the geek squad is the BEST!!!!!!

I purchased a stovetop oven, and my delivery has already been canceled and rescheduled to a different date and the only reason I found out was because it was never delivered so I had to call when I got home from work. I have been trying to contact the store to get answers, but there is no way to speak directly with someone at the store. Instead, you are greeted by an AI voicemail system that transfers you to customer service, where the representatives are unhelpful (Mocking) and just apologize for not being able to transfer me or talk to anyone in store. No one seems willing or able to resolve the issue, and the lack of communication and customer support is extremely frustrating. This was my first time purchasing an appliance from this store, and it will definitely be my last. Customers deserve better service, clear communication, and the ability to speak with a real person when there is a problem with their order. I would not recommend shopping here for appliances. Save yourself the frustration and stick with Lowe’s!