Excellent customer service
Subject: Avoid this location – Absolutely zero respect for customers.
I am beyond fed up with the service at the Best Buy in Antioch. My family and I have spent over $15,000 on appliances with this company, and yet we are treated like we don't matter.
We had an installation scheduled, and after rearranging our entire lives to be home for it, they had the audacity to call us the night before and cancel. To make matters worse, it is literally impossible to get a hold of an actual human being. You are forced to deal with their useless AI bots or get routed to offshore call centers in the Philippines where no one has the power or knowledge to actually solve your problem.
You cannot talk to anyone over the phone, so you are forced to drag yourself into the store in person just to get basic answers. It is completely unacceptable to take $15,000 of a customer's money and then refuse to provide the most basic level of service. If you are looking for reliability and professional communication, go literally anywhere else. This level of incompetence and the total lack of accountability is astounding.
Do better, Best Buy. We are done with this store.
I canceled my i account best buy is still asking me for money and that is scam
I stopped by Best Buy in Brentwood looking for a stand that unfortunately was not in stock. Even though they did not have the item, the staff was incredibly helpful and took the time to recommend another place where I could find exactly what I needed. Their customer service was friendly, knowledgeable, and genuinely appreciated. Great experience and I will definitely be back for future purchases.