Best Buy Apple Valley

My niece graduation 🎓 day

They just try to sale products but no help I been there with the simple question and I don't get a good enser even when I but there merchandise.

My worst cell phone buying experience!! I purchased phones for my spouse and I and they told us they are on back order, so it would take a week to get (every phone provider had them in stock, even amazon). When the day came when we were supposed to pick up our phones, we received a notification that it was delayed. A few days later I called the store, but then the call is rerouted to a call center. The call center is horrible! They have no idea what is going on, (they did not know where our phones were, when they would arrive, etc.). Even their supervisors are clueless! They said when our phones arrive at the store and we pick them up, to speak to a supervisor and they will give compensation for the delay. Almost a week late (2 weeks after we purchased them), they finally arrived at the store. When we went to pick them up, we asked to speak with a supervisor and told them our situation and how unhappy we were, and what the call center told us to do. The female supervisor said that we are supposed to deal with the call center and that the store has nothing to do with it and that she would have them call us, and that it does not take long for them to get a hold of us. She said an hour or less. Well, almost 3 months later and we never received a call! We went back to the store because we ended calling the call center and every single time we were finally able to speak to a supervisor and tell them our situation, the phone line just happened to "disconnect" (they would hang up on us). Ridiculous and unprofessional! The call center and the store supervisor just pointing the finger/blame on each other, not caring at all about the customer! We went back to the store and few days later and spoke with a supervisor about our situation and he said the only one that is able to do anything is the store manager, but she was off, so they took down all of my contact information and wrote notes down of my situation so they could give them to her. When I asked for the store managers name, they told me it is a female name Toni. When they described her, she is the same person we spoke with when we picked up the phones, and she did absolutely nothing! Well, almost 2 months have gone by, and we have not received any contact from the store manager Toni! I don't know how someone like her is a store manager, because her actions show that she is unprofessional and does not care about customers!!

This Best Buy truly has workers that are willing to get off their butt and actually help out customers, which here in America is hard to find . I have nothing but great things to say about their staff . Great Job everyone that works there .