Best Buy Apple Valley

Geek squad to care of my problem

They sell OnePlus phones, but only sell cases for iPhones (a lot) and Samsungs (a few).

Complaint about Best Buy - I purchased a warranty that was sold as free replacement of the cell phone screen protector should it crack. When I went to replace the cracked screen protector, I was advised (flippantly by store manager Tanya) that Best Buy changed their policy and I will have to pay $7.99 now. I attempted to reason that this was wrong, and she advised me (flippantly again) she is just enforcing store policy. I asked if warranties I purchase at Best buy are honored only up to the point Best Buy decides to not honor them, and she (flippantly) replied, "That is correct". I decided I would not spend my money at Best Buy any longer and returned the additional purchases I made. I paid the additional charge to have my screen protector replaced, and when I was walking out, I asked the cashier for the name of the manager I spoke with. She told me Tonya, and then a voice from down thew aisle yelled 'It's Tonya'. I walked back to look for her, and when we found each other ahe asked, 'I don't know why you have a problem with me, I am just enforcing store policy.' I told her I have a problem with her flippant attitude about the change in policy, and she turned and walked away from me mid sentence. I told her, that is exactly the attitude I have a problem with and sarcastically told her 'thanks for just walking away from me!' I walked out and went to Target and Amazon to purchase the phone accessories and kitchen appliance I needed. Maybe she is not given authority as a store manager to resolve unfair store policies for those that challenge Best Buys unfair practices, she is having a difficult time at this point of her life, or she is just a failure for her position. I would hope this is a one off attitude, and understand. I do not understand how Best Buy can sell a 'no charge' warranty, then change it to a co-pay warranty to existing purchasers. When corporations focus soley on their profits rather than their obligations and reputation, loss of customers and class action law suits are born, both of which are a pain for customers. By the way, I am a real 'money spending' person, not a BOT.

Had to get a new phone and Joanne, the Verizon rep, was amazing. Extremely helpful, awesome personality, she created a wonderful experience. I will definitely seek her out next time I need a phone.