Frequently Asked Questions About Best Buy Apple Valley
How do I check product availability at the Apple Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Apple Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Apple Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Apple Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2222 reviews)
Jesus M
April 12, 2025
1 out of 5
Fuy a comprar algo no había personal esperé más de 30 minutos y nadie había para preguntar me fuy y regresé al siguiente día y lo mismo esa tienda de Apple valley no tiene clientes el servicio es pésimo deberían cerrar fuy a la que está al lado del mall y rápido me atendieron no tardé ni 15 minutos en hacer la compra
Response from Best Buy
April 13, 2025
Gracias por haber tomado el tiempo de escribirnos en cuanto a su visita, Jesus. Esta no es la experiencia que queremos para nuestros clientes. Me comunicaría con alguien si esto me hubiese sucedido. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial. Nos encantaría revisar su situación.
Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 65037229. Esperamos su mensaje.
Sinceramente,
^Deysha
Jessica L
April 11, 2025
1 out of 5
Store manager Toni is very rude and unprofessional when I asked her for her bosses number she said “I am the boss” but then gave me a name Tera as her general and the Best Buy number rather then the corporate number firstly no one was helping customers for over 20 min then directed us to geek squad where we waited until I flagged someone down and said no one is helping customers over here? And they finally sent someone do not buy Best Buy refurbished items we spent 600 plus dollars on a Apple computer and he came broken no fragile sticker on the box no packing to protect the product, And you’d think the store manger would be more understanding right nope she had attitude like she was so important and no one else mattered and her opinion is the only one that mattered not helpful at all! the corporate is telling us to take it to the store for a return and she’s saying they don’t do returns her system won’t allow her. Her facial expressions are terrible her customer service is at a 0 her employee are bouncing around the store like kids do not shop here I’ve never had such a terrible experience at Best Buy sad just sad
Response from Best Buy
April 11, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 65033975".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Gomez M
April 03, 2025
1 out of 5
Bad service. I wanted to return the phone I bought online. The girl at the store told me, "We have to charge you $50." I'd never been charged for returning something before.
Response from Best Buy
April 04, 2025
Hello, Gomez,
Thank you for reaching out regarding your concern with a restocking fee. I can understand that being charged a restocking fee can be difficult. This items that are connected are charged a restocking fee when returned open. You can see more on our policy online at https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&CMP=fbss . If you would need further support you can reach out to us on any of our Social Media Profiles below with Review 65006830 in a Private or Direct message with your full name, email, and phone number for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy