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Best Buy Apple Valley
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Frequently Asked Questions About Best Buy Apple Valley
How do I check product availability at the Apple Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Apple Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Apple Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Apple Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2323 reviews)
Keith V
January 20, 2026
1 out of 5
I’ve been a Best Buy customer for years, but this experience completely changed my view of the company.
Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them.
What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities.
For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution.
I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.
Karmi A
January 17, 2026
4 out of 5
Hard to find items or employees as theyre limited but once you get assistance theyre great and assist you will all your needs
R W
January 07, 2026
1 out of 5
Worst customer service EVER.
Response from Best Buy
January 07, 2026
Hello there,
Thank you for taking the time to leave a review. We strive to provide our customers with the best customer service. Reading this was not the case with you is upsetting to hear. We'd like to follow up and assist however we can. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ue07bo)
- Twitter/X (https://bby.me/n60dxv)
- Instagram (https://bby.me/ieahn3)
When reaching out, please reference your Google Review 101795.
Kindest Regards.
Joe C
January 02, 2026
1 out of 5
They sent me a open box item through Uber Eats even though I paid for it brand new