Best buy used to be great but this was sad. Virtually no customer service and impossible to find the gaming accessories. Went in for a gaming mouse and found it between the printer ink and car accessories but there was no signage. Also the prices were on the higher end.
Able to finance a laptop at 0% for 12 mo.
I would like to share about my experience at Best Buy in Auburn when I went in with a client of mine who is a senior citizen on Thursday, May 21st. 2026. His name is Jorel. He helped us get a microwave that was a cheaper price than the one we wanted. Jorel went into the back room even climbed on a ladder to get it. Offered to take it to our car. Jorel was a Very Pleasant, Helpful Wonderful Employee. You should be Gratful having Jorel that's Representing your company!!
Not the friendliest staff. At all. I got what I needed but not one member of the staff I talked to ever cracked a smile. I was glad I was approached by a few different staff members but no one seemed happy to be there. Friends have told me about that but I didn't believe them. I do now. Again, got what I needed but don't know if I'll go back unless it's an online/quick pick up purchase. To add, I'm clearly disabled. Bought a tv. Not one person offered to help me carry it. Not one.
Response from Best Buy
May 14, 2026
Hello,
Not having that warm & friendly customer service is frustrating. Allow us to hear more about this experience. Mention review #152541 when connecting on a private social media link.
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