I recently had a highly disappointing experience at the Auburn Best Buy, and I feel compelled to share it to warn others. I purchased an open box Samsung TV that was advertised as being in “excellent condition,” complete with all parts, looking like new, and in original packaging. However, upon opening the box at home, it became clear that this was far from the case.
First and foremost, there was no original packaging to be found. The accessories were haphazardly thrown into a box, and many of the bolts were either missing or just thrown into the box loose. The instruction manual was completely missing. To make matters worse, the remote was missing entirely, and the bracket needed to set up the TV was also absent. This is not what I expected from a product labeled as “excellent condition.”
When I contacted online customer service for assistance, I was met with a complete lack of helpfulness. After driving over an hour to return the TV, I was hoping for a resolution, but the in-store staff was equally unhelpful. They offered no apologies and suggested I either take a refund or “look around at other stores,” which felt like an utter lack of care and professionalism.
This experience has left me frustrated and disillusioned with Best Buy. The time and gas I wasted on this trip are disappointing, and I cannot trust this store to deliver on its promises. I would strongly advise others to think twice before purchasing open box items from Auburn Best Buy. It’s been a significant waste of my time and resources.
Response from Best Buy
December 31, 2024
Hi, Kevin,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your open-box item to match the condition it is advertised as.
If you require additional assistance, or would like to further document this, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64630076” when reaching out on social media.
Regards,
^Ravi
Elexis E
December 21, 2024
We received help switching over our phones from Valerie - she helped walk through the whole process and made everything super easy. Best experience switching phones ever. Definitely recommend her!!
Michael N
December 14, 2024
There's always someone there when you need help. Good products at a good price.