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GEEK SQUAD

Best Buy Auburn

4.1
(1607 reviews)
1760 Grass Valley Hwy
Auburn, CA 95603
(530) 745-7250
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Frequently Asked Questions About Best Buy Auburn

How do I check product availability at the Auburn Best Buy?
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My local Auburn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.1
(1607 reviews)
Nate L
October 08, 2024
1 out of 5
The delivery service claims that they came to my house today. They did not ring the doorbell or call me from the porch, if in fact they did have the right house. Nonetheless, they drove off and did not answer any of my calls or texts all afternoon. As a long-time member and frequent customer who purchased $1,500+ worth of equipment in this recent order, it was clear that the GeekSquad team failed to sufficiently care or fulfill basic customer service duties. They surely did not go above and beyond in a way that would make this a "best" buy experience. They failed to provide an "average" buy experience. No phone number rings into this store. The only way to resolve issues is for me to drive over an hour to speak to someone in person. I am not impressed and plan to look elsewhere for new technology purchases.
Response from Best Buy
October 09, 2024
Hi Nate, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues with your recent claim and the lack of communication from the team. This is definitely not the level of service we strive to provide, and I can understand how frustrating this must be, especially as a long-time member and frequent customer. To address your concerns more personally and efficiently, we’d appreciate it if you could send us a private message on one of our social media platforms listed below. Please include your full name, phone number, email, and mention conversation number 64290131, along with "In regards to my Google review" so we can quickly identify your case and assist you. Here are the platforms where you can reach us: Facebook: facebook.com/BestBuy Twitter/X: twitter.com/BestBuySupport Instagram: instagram.com/BestBuy We look forward to resolving this issue and restoring your confidence in our service. Thank you for being a valued customer, Nate! Best regards, ^Magee
Susan K
September 30, 2024
1 out of 5
Terrible service I bought a new whirlpool dishwasher which broke 4 months after I pitched it and now they say they can’t find a service person to fix it, what the hell? Now I’m stuck with a broken dishwasher
Response from Best Buy
September 30, 2024
Hi Susan, Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating to encounter issues with your new dishwasher, and then be told that service wasn't available for it. We'd be happy to discuss this further with you to look into this and see what we can do to help rectify this. To do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64260028 so we can assist. Thanks, ^Caleb
Dallas “
August 29, 2024
5 out of 5
I went to pick a computer from a online purchase.The store is nice and clean. The staff was friendly and helpful. I would definitely come back in the near future
Marie F
August 26, 2024
5 out of 5
They're doing remodeling so it's a bit chaotic. However, as usual, customer service is excellent.

About Best Buy Auburn

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