Best Buy Auburn

Always a great place to get phones, computers, and accessories: good quality products, and very helpful staff.

Good

Corporate is ruining this store and waste their customers time. I called up to get a simple clarification on a new policy. Whether you have to pay every time to put a screen protector on a phone, or if you pay once per the life of the phone. Instead of talking to a store employee, and getting my question answered fairly quickly. I had an AI chat bot who just stopped working during my first phone call. On the second phone call, I made it past the AI bot, but then we waited about three minutes to face an Indian call center. Where they wanted me to verify the information on my account. My account information wasn’t necessary answer my question. Then I need to wait another two minutes so that they could research the question. Just for them to tell me that I have to pay every time. The cherry on top, they couldn’t tell me how much it would actually cost. I could only find that information at the best Buy location. A complete waste of 11 minutes. That screen protector replacement, I believe it’s $8 per replacement. It takes the workers about five minutes or less. That’s $96 an hour. Why so much? Even if I replaced my screen protector three times over the lifetime of the phone. You’re still making $8 profit. You already have the employees working there, so it is not cost you extra in labor. Your greed and your short-sighted modernization lost you a customer for any electronics I might need going forward.

Good stock Helpful staff