Very efficient and helpful team.
Me and my husband purchased a TV from here. The first one was damaged and the screen was cracked so we had to drive it all the way back to get a new one. The girl that helped us with super rude did not once smiled and keep in mind I work in customer service so I am the sweetest and the nicest and patient so anyways, she was not very nice. We went ahead and returned it and got the same one but have them delivered and once again the screen was cracked, so my husband went and returned it, and the person that helped us was super rude and mean about it, which I dont understood Shouldn’t you guys be careful with your guys‘s appliances and be nice to the guest?
The money is not coming out of your pocket is coming out of our hard-working pocket for them to be mean and rude
So don’t recommend coming here unless it’s your last option
Response from Best Buy
August 12, 2025
Hello, Selene,
Thank you for leaving us a detailed review. It saddens me to hear that your recent experience with us was not a positive one, especially with having not one, but two damaged TV's. At Best Buy, we strive to ensure all of our customers have attentive, and courteous customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #27939” when reaching out on social media.
Regards,
^Ruby
Bought other things there before and was happy but when they said they wouldn't install something on a TV that wasn't bought there, I was a bit out.
Service inside is great but WARNING that they will not load any items into you vehicle. If you are handicapped or have issues lifting things - be prepared or buy elsewhere.
Response from Best Buy
August 05, 2025
Hi Steve,
Thanks for sharing this review with us here. I'm glad to hear the service you received was great for the most part in our store, though I can understand your disappointment that you didn't receive assistance loading your products into your vehicle. If you'd like to share additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/nm2azo), Twitter/X (https://bby.me/m9gd4k), or Instagram (https://bby.me/i7sqno). Please also include the Google Review reference number #24676.
Regards,
^Caleb