Best Buy Bakersfield

Geek Squad - I really don't understand what takes so long at this place. I needed a simple and already diagnosed (via the iphone's internal diagnostics) battery replacement. I setup an appointment in my iphone app. I show up 5 minutes before and still had to wait 15 minutes to be served. Jase the tech pretty much did not talk to me and just started running diagnostics. I guess this is so they can prove that the repair was justified. This takes 30 minutes. The iphone repair guy had to leave early for the day. Great! Now I have to come back in the morning. after everything is setup, it still takes another 30 minutes to check out. He told me the repair is like 30 mins but they have to quote 2 hours to be safe. Fine. I know from checking online it is 30-45 mins. I return the following morning right when they open because it is supposed to be a simple drop off. Nope! Trenton takes 20 minutes to verify that they actually have the part (glad he did, but why did it take so long). Then when I confirm the amount of time it will take, he says, it will be 3 hours if I am lucky. I don't know if this is because they are behind, or which guy actually knows what he is talking about. He says they have to heat it up and remove adhesive, and a bunch of other stuff. I already checked online, and it is supposed to be pretty simple. I don't know who to trust, and don't really care. I just want my phone fixed, I am willing to pay, and I don't want to make 4 trips, and wait a min of 30 mins each time, when I have an appointment. I will update this when I pick up the phone. At this point I avoided going the the Apple store because it is in the mall, but I am pretty sure they would have fixed it faster in one trip, thus saving me 2 hours of my life. UPDATE! Well, when you return to pick up your phone, you cannot just get it even when you have already paid. You have wait in line and even when you tell them it is a simple pick up they try to schedule you an appointment. It took 3.5 hours (probably because they had other items in front of mine), and then you go to pick it up and wait for 20 minutes again, and they tell you that they did not have the adhesive they needed to complete the repair. Then they say they will give you a discount if you bring it back tomorrow. No discount is worth the amount of time that has been wasted. I was going to give them two stars because everyone was very polite, but their whole way of doing business is incredibly slow and flawed. After this last waste of time I cannot.

Dont trust buying products from this location. They dont take care of anything, poorly handled.

Hard to find an associate to help you. When you do, they are helpful.

My experience with Best Buy was infuriating. I ordered a $1,000 MacBook, and it arrived in a massive box with no packing material, just bouncing around during shipping. The box was crushed, and the MacBook had a scratched screen. I called customer service, who told me to exchange it at the store. I spent $40 on an Uber, only for the manager to say they don’t accept damaged Apple returns and to go to Apple. After demanding a supervisor, they reluctantly exchanged it. This runaround for a product damaged by their negligence is ridiculous. I won’t buy Apple products from Best Buy again—poor service and careless shipping.