I will never buy any open floor refrigerator (Samsung) here again. Basically, Best Buy puts the floor models on discount and knocks a few hundred bucks off the original price.
Also, they lock the refrigerator in a demo mode. This only activates the light and fan inside the appliance.
It took me 6 hours to figure out how to switch off demo mode. No Information was in the instructions or on YouTube. All models have different button arrangements.
My issue is that Geek Squad is only open Monday - Saturday. Samsung help desk was closed and was not able to take my call on Saturday at 6:00 PM. unable to get ahold of a real person just an AI or chat bot from both places for help.
Bottom line: Best Buy needs to take its floor models out of demo mode before selling them to customers. What a horrible experience! This and finding sweet tarts and hair ties in the freezer I should have been discounted $600 off instead of $200. Customer service was okay so I give a star.
Very helpful employees, clean and well kempt.
If you guys ever need help on Geek Squad go with Dashawn Holley I didn't even had a appointment did a Walk and he jump & Help me right away! 🫡 💯💯💯