I scheduled an appointment at Best Buy to get the glass on my iPhone replaced. The first time, they couldn’t fix it and had to order the part, so I booked another appointment when it arrived. Both times I showed up on time and still waited 30 to 45 minutes just to talk to someone. Even with the part in and an appointment on the books, they’ve had my phone all day and the screen still isn’t replaced. I don’t see the point of offering appointments if they don’t honor them. Based on this experience, I wouldn’t recommend bringing an iPhone here for service.
imwastedhere
December 02, 2025
Helpful staff were attentive