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Frequently Asked Questions About Best Buy Bakersfield

How do I check product availability at the Bakersfield Best Buy?
How do I check my order status?
My local Bakersfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Bakersfield stores’ holiday hours?

Recent Reviews

4.1
(4512 reviews)
Chris M
January 07, 2026
2 out of 5
Ordered a PS5 controller online, picked it up and it was an opened box that had been taped closed saying inspected by Best Buy. Took home, charged it up and it had major stick drift. Had to return it for a new one off the shelf. Last time I ever order anything online from this place.
Response from Best Buy
January 07, 2026
Hello, Chris, Thank you for sharing your concerns with your PS5 remote being received in a taped box. We are glad you were able to have your concern resolved with the remote with stick drift. If you would like to chat further with us regarding your concerns you can certainly reach out to us on any of our social media profiles below with Review 101849. Facebook (https://bby.me/k0mi45) Twitter/X (https://bby.me/p7psee) Instagram (https://bby.me/1qry6s)
Allison D
January 04, 2026
4 out of 5
Great customer service!
R A
December 27, 2025
2 out of 5
Best Buy Refurbished Apple Watch Ultra – Misleading I ordered two refurbished Apple Watch Ultras expecting to receive what was advertised. While the watches themselves look fine, Best Buy cheaply swapped out the original Ultra bands for low-quality, generic bands. This wasn’t clearly disclosed and feels intentionally misleading. You expect an Ultra watch to come with an Ultra band — not a cheap replacement used to justify a lower price. The downgrade is obvious and unacceptable for a product marketed as premium, even refurbished. If you’re okay with getting a knockoff-quality band, then fine. If not, be aware you are not receiving the full Ultra package. This experience has completely killed my trust in ordering refurbished items from Best Buy that I can’t inspect in person.
Response from Best Buy
December 27, 2025
Hi there, Thanks for taking the time to leave a review. I can certainly understand wanting clarity on your recent refurbished purchase. Refurbished products are verified to work properly and include all essential parts and accessories. Please note that these can be original or comparable substitutes. If you have additional questions or concerns, you are welcome to send us a private message via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #96077” when reaching out to us.
Ashley
December 26, 2025
3 out of 5
Long wait for pick up
Response from Best Buy
December 26, 2025
Hello! Thank you for your review. We understand the importance of timely service even during the very busy holiday season, and appreciate you taking the time to share your feedback. To formally document your concerns, feel free to reach out to us in a private message on Facebook (https://bby.me/f2lpji), Twitter/X (https://bby.me/d4wq6w), or Instagram (https://bby.me/3ubit3). Be sure to mention your Google review 95563.

About Best Buy Bakersfield

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