Best Buy Refurbished Apple Watch Ultra – Misleading
I ordered two refurbished Apple Watch Ultras expecting to receive what was advertised. While the watches themselves look fine, Best Buy cheaply swapped out the original Ultra bands for low-quality, generic bands.
This wasn’t clearly disclosed and feels intentionally misleading. You expect an Ultra watch to come with an Ultra band — not a cheap replacement used to justify a lower price. The downgrade is obvious and unacceptable for a product marketed as premium, even refurbished.
If you’re okay with getting a knockoff-quality band, then fine. If not, be aware you are not receiving the full Ultra package. This experience has completely killed my trust in ordering refurbished items from Best Buy that I can’t inspect in person.
Response from Best Buy
December 27, 2025
Hi there,
Thanks for taking the time to leave a review. I can certainly understand wanting clarity on your recent refurbished purchase.
Refurbished products are verified to work properly and include all essential parts and accessories. Please note that these can be original or comparable substitutes.
If you have additional questions or concerns, you are welcome to send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #96077” when reaching out to us.
Denise B
December 19, 2025
I have been here many times and associates are always friendly and very helpful and if they can't answer your question they will usually find someone from that department who can. Wait times for repairs or returns can be very long especially if there is only one person at the time, other than that great service and products! Great place to get your electronics, appliances and smart home goods. Also, love that you can price match and memberships are so worth it for your warranties!