Very disappointed with the customer service at Best Buy in Bakersfield. We came in ready to purchase a car stereo and have been standing in the car audio department for over 15 minutes trying to get help.
We rang the assistance bell multiple times, asked several employees for help, and were completely ignored. One employee even looked at us when we asked for assistance and simply walked away without saying anything.
We were prepared to spend money today, but the lack of basic customer service made that difficult. A simple acknowledgment or effort to find someone to help would have gone a long way. Very frustrating experience.
Response from Best Buy
June 14, 2026
Good Evening, Alechia,
We certainly understand how you are feeling after you did not receive the support you needed while shopping for a new car stereo. We would be happy to review this situation further with you, and make sure that you get the help you need. Please start by sending us a private message on social media that includes your Google review case ID: #172558.
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They did the big and switch game on me. Just recently, yesterday, June 13th, went into buy a TV. They told me my days weren't available for the delivery that I wanted called me back. An hour later told me that the date became available. Help me go to the whole process of coming back applying for the best by a credit card. To get the 0% financing benefit after everything was processed. Then, they told me that my date wasn't available again. I had a credit inquiry drove down there for nothing
Response from Best Buy
June 14, 2026
Hello Jose,
We can see why you’d be frustrated after getting various information regarding your delivery, and we’re really grateful you took the time to share your experience with us. We would like to see if we can get this sorted our for you. Can you connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172319 in a private message. We’re here to listen and help however we can.
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They have a ridiculous policy that you can’t return or exchange cards. Even if the pack is sealed and unopened. Even if you have a receipt
Response from Best Buy
June 13, 2026
Hello!
Thank you for your review. We totally get the frustration, but because we can't verify the contents of a pack once it leaves the building, all trading cards are final sale—unopened or not. Thanks for understanding.
Feel free to reach out to us on Facebook: https://bby.me/QCx7Bi, Instagram: https://bby.me/g7xCfM, or Twitter/X: https://bby.me/bwhVgN with any additional questions or concerns. Be sure to mention your Google review 172167.
Amazing selection of electronics and super friendly staff! I found exactly what I needed, and they were so helpful in answering all my questions. Definitely my go-to store for tech!