Ordered a PS5 controller online, picked it up and it was an opened box that had been taped closed saying inspected by Best Buy. Took home, charged it up and it had major stick drift. Had to return it for a new one off the shelf. Last time I ever order anything online from this place.
Response from Best Buy
January 07, 2026
Hello, Chris,
Thank you for sharing your concerns with your PS5 remote being received in a taped box. We are glad you were able to have your concern resolved with the remote with stick drift. If you would like to chat further with us regarding your concerns you can certainly reach out to us on any of our social media profiles below with Review 101849.
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Best Buy Refurbished Apple Watch Ultra – Misleading
I ordered two refurbished Apple Watch Ultras expecting to receive what was advertised. While the watches themselves look fine, Best Buy cheaply swapped out the original Ultra bands for low-quality, generic bands.
This wasn’t clearly disclosed and feels intentionally misleading. You expect an Ultra watch to come with an Ultra band — not a cheap replacement used to justify a lower price. The downgrade is obvious and unacceptable for a product marketed as premium, even refurbished.
If you’re okay with getting a knockoff-quality band, then fine. If not, be aware you are not receiving the full Ultra package. This experience has completely killed my trust in ordering refurbished items from Best Buy that I can’t inspect in person.
Response from Best Buy
December 27, 2025
Hi there,
Thanks for taking the time to leave a review. I can certainly understand wanting clarity on your recent refurbished purchase.
Refurbished products are verified to work properly and include all essential parts and accessories. Please note that these can be original or comparable substitutes.
If you have additional questions or concerns, you are welcome to send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #96077” when reaching out to us.