I had a great experience thanks to Omar's friendly and professional assistance. From the moment I started browsing, he approached me with a welcoming attitude and made himself available without being pushy. He was patient, knowledgeable, and took the time to answer all of my questions. Omar really helped me narrow down my options and made the decision process easy and stress-free. His customer service stood out, and I truly appreciate how attentive and helpful he was throughout the entire visit. Thank you, Omar.
Silver S
February 19, 2026
Nice but pricey on open box items
Response from Best Buy
February 19, 2026
Hello, thank you for taking the time to leave us a review. The Open Box section is often a great place to look for deals. Can you please reach out to us on Facebook (https://bby.me/99nvao), Twitter/X (https://bby.me/d0hb2q), or Instagram (https://bby.me/zczkmp) with more information about your experience? Please begin your message with "This is regarding my Google Review #119424".
I am a total protection member and it gives me a little more flexibility with returns. I went in tonight to return a scooter and the associate Caden was kind and helpful but needed to call over his leader to approve the return. The leader came over and stared at me with his hands behind his back like I was beneath him and a criminal who stole this scooter and was trying to return it. The associate had opened the box and seen it was never opened and in original packaging and I had a digital receipt where the serial number matched. I should have had no issues with this return.Bottom line this leader needs to be removed from his position if this is the way he treats customers. I had planned on looking to buy gear for my Mac after the return was completed, but was so irritated I left the store. I believe the leaders name was Cole.
Response from Best Buy
February 18, 2026
Making a return should be easy, and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/fqm18b), Twitter/X (https://bby.me/oecl90), or Instagram (https://bby.me/9v8m2o), and mention your Google review, 118839.
Jorge is very knowledgeable with phones & the different services being offered, had an excellent experience!!!