Was looking for a white stove. Nothing fancy, nothing with all the bells and whistles just a run of the mill white stove for a sr lady. The representative that helped us basically told us that’s not what we wanted. The lady I drove yo Bedt Buy became confused, unsure of what she actually needed and her anxiety went off the charts. I ended up taking her outside to the car to calm her down where she cried. We left of course, went to Home Depot and got exactly what she said she wanted without the drama of being told she should upgrade. Needless to say Best Buy in Banning CA won’t be getting either of our business and word travels fast in our little sr community so probably other business lost too.
It would probably be helpful to tell your employees not to try so hard to over sell a sr person. Our visit didn’t go well.
Everyone is super helpful
Great service, easy to get help from the employees...
Smooth buy and customer service was great. Got what I needed quick and a smooth transaction.