Yesterday was a bad day for me. We picked up tv yesterday and once I got home and open the box, it was cracked. I took it back per what the customer rep told me. Once I came back a associate came up right away and help me. The manger also came and explain to me their policy. After a while another associate from geek squad Issac explain to me the manger went ahead and authorized a exchange. I was shocked. Issac and the manger were soo helpful. I said thank you multiple times for their help. Thank you again Issac and the manger and the associate who help me!
While I know that Best buy is eventually going to die, because physical stores are eventually going to be a thing of the past, their return policy was super smooth, and all of the employees were fantastic, very helpful, and very friendly. Very friendly. So I kind of hope it takes a long time for the company to die, because their employees are fantastic.
The geek squad representative, Seras, she helped get my product out of the store so quick. Made my day coming in and having no issues just fast service. No hassle, no problem, just straight forward service. Thank you Seras!