Me and my mom went to best buy and we were greeted by a person named Jacob and he was very nice and helped us look for what we needed even while they were busy 10/10 customer service
Ashley W
December 22, 2025
DO NOT BUY FROM BEST BUY. We bought a pool heater from best buy.com and it arrived damaged damaged from FedEx because they carelessly dropped it harshly on our door on the side that said not to place it on that side. It’s a $1k product. The Best Buy app said it could bring it back to any store and provided a barcode. It’s from a marketplace seller but the app didn’t say about any change of procedure because of that. The store in Beaumont CA (the “manager” refused to take it back because it’s from a third party seller and said it was too big. Disregarded everything the app said. The manager wouldn’t even scan the barcode. This is a terrible company that doesn’t care about its customers. Best Buy if you see this, the order number is BBY03-807123154179. Your manager at Beaumont should be fired for refusing service. Never again will we support you.
Went in for a ninja ice cream maker, which shows online that they have in stock. I asked the manager up front for assistance. He sent me a blonde, in her 50s, with arm tattoos who immediately had a bad attitude. She told me they dont carry the item. I showed her my phone which showed they did. She told me she would order it and I could go pick it up in San Bernardino. I told her I was trying to price match there to avoid driving to Walmart in Palm Springs. She then tells me she could have it delivered to the Palm Springs store for me. She missed the entire point and had an awful attitude. She was not all helpful. Either help me or leave me alone, but dont argue with me and frustrate me more.
Only down fall if u buy online and r picking up still need to stand in long line with people shopping or returning in-store.