Best Buy Beaumont

I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!

Management here is ridiculous, the manager named Chris is one of the most rudest and unprofessional employees I have ever came across! The guy doesn't even bother to hear questions he just goes straight to "Have a problem? Call corporate and have them hear them because apparently he said he was "Done with this shit" As a manager he should be very more cooperative with people especially when its a customer who pays for a membership for this specific store. Not best buys fault but maby they should look into there management at this specific location. If I can give a negative or no star review I would.

came in to get a new phone and was given excellent service, very informative and knowledgeable. Thank you

I asked a worker at the front of store if I could get help in the car speaker dep & was told they would have someone come help me in just a moment. I waited back there walking up & down thw isle for over half an hr. I finally got mad and went to the check out counter n complained & just paid for my item. When they realized I had been forgotten they tried to get me to stay even longer and let them sell me some stuff but they lost out on a good deal of money bc I was gonna have them put a whole after market sound system n my car but nope they dont get my business now!