Jorge is very knowledgeable with phones & the different services being offered, had an excellent experience!!!
Yesterday was a bad day for me. We picked up tv yesterday and once I got home and open the box, it was cracked. I took it back per what the customer rep told me. Once I came back a associate came up right away and help me. The manger also came and explain to me their policy. After a while another associate from geek squad Issac explain to me the manger went ahead and authorized a exchange. I was shocked. Issac and the manger were soo helpful. I said thank you multiple times for their help. Thank you again Issac and the manger and the associate who help me!
While I know that Best buy is eventually going to die, because physical stores are eventually going to be a thing of the past, their return policy was super smooth, and all of the employees were fantastic, very helpful, and very friendly. Very friendly. So I kind of hope it takes a long time for the company to die, because their employees are fantastic.