Best Buy Beaumont

While I know that Best buy is eventually going to die, because physical stores are eventually going to be a thing of the past, their return policy was super smooth, and all of the employees were fantastic, very helpful, and very friendly. Very friendly. So I kind of hope it takes a long time for the company to die, because their employees are fantastic.

The geek squad representative, Seras, she helped get my product out of the store so quick. Made my day coming in and having no issues just fast service. No hassle, no problem, just straight forward service. Thank you Seras!

Absolutely. Do not get total tech. Also, absolutely. Do not go to this store. They will screw up your repair and then not call you back even after you wait months for your stuff. Then, when you try to call the store, you will find out that there is no number to call the store. You cannot call the store to get support or check on your item. They connect you to the Philippines. And when you ask them that staff for help, they tell you, there's nothing. They can do for you that you have to drive all the way to the store. Just to ask, what's going on with your repair. They will give you the option to request a call back. Which I have done 5 times you will not get a call back. If they do not call you back. Then, when you ask to talk to some kind of manager that can escalate your problem, they tell you that they have. No other options for you that you just simply have to drive all the way to the store again. Just to ask, when will your products be completed? And when will you know what is going on. I've been when Best Buy a long time and loved best. Buy for many years. But now, after this change that they've made where you cannot reach customer service ever. Other than someone in the Philippines, who, what do anything to help you? Their service is garbage

Thanks Best Buy for using crap shippers like OnTrac. Hope it works. Either way membership and shopping there is done. They obviously don't care.