Best Buy Beaumont

You need to hunt for someone to help you.

When you come in to buy something there is always someone ready to help you but when you take something to get repaired it a looooooong wait.

The place captures the era of modern retail. They offer repair service for Apple. Go in. Someone tells you need an appointment. There’s a line for that. Wait and wait without any recognition you’re alive. Walk away and ask if you can make it online. The answer is yes. Then they tell you no worries as if you had apologized for being there.

I had such a great experience with Jorge Rivas, the Verizon representative at Best Buy. He helped me upgrade to a new phone today and select the right Apple Watch, and the entire process could not have been easier. Jorge is always incredibly professional, courteous, knowledgeable, and kind. He transferred everything from my old phone to my new phone quickly, installed my screen protector perfectly, helped me get everything set up, and had us completely finished and out the door in less than an hour! What I appreciate most about Jorge is that he is genuinely helpful and never makes the process feel rushed or stressful. He takes the time to make sure everything is done correctly while still being incredibly efficient. This is not the first time he has helped us, and he consistently provides exceptional customer service. We truly appreciate Jorge and will absolutely continue coming back to him for our Verizon needs. Best Buy is very fortunate to have him!