Best Buy Bellflower Outlet

Alex De Latorre was the best helper.I have never seen anybody like him,he was super kind,he would use up his time to always help us.

Ordered an open-box TV online listed in “Excellent” condition, but when I arrived to pick it up, it came with only a power cord and remote—no feet, stand, or other accessories. The employee offered little help. He told me to buy a universal stand and pointed toward a pile of open-box stands, without helping me find one that would fit. He then suggested canceling my order so he could downgrade the TV to “Good” and sell it to me again for slightly less. The issue is NOT missing accessories or the price. If the condition rating can be set up without sufficient inspection and related works, and can be changed so casually, how can customers trust that the Product will be in an acceptable condition? Simply turning on doesn’t make a TV “Excellent.” Open-box products should match their advertised condition and be inspected, labeled, and sold with care—not treated like unwanted leftovers. This experience wasted my time and left me with no confidence in this store’s open-box ratings.

Prices are almost the same as in store for open box or returned items. There will be a couple of deals, but not worth it.

Very disappointing delivery experience with Best Buy’s subcontractor, ABC. The lead worker arrived complaining that the refrigerator was too large and that there were only two workers. A professional delivery company should plan for the appliance’s size and weight and provide enough staff to handle it safely, especially given the delivery fees. The lead worker’s poor attitude continued as they brought the refrigerator inside, and careless handling dented its door. His helper, however, was courteous. The refrigerator was ultimately returned. When we arrived at the store to choose a replacement, it was in significantly worse condition than when it left our home, raising serious concerns about the care taken during the return trip. After paying approximately $750 for delivery-related services, we expected careful handling and professional service. Instead, we have additional expenses, inconvenience, and a replacement in worse cosmetic condition than our original purchase. We have contacted Kevin, the store manager, and are requesting a fair resolution. Best Buy should investigate ABC’s handling of this delivery and address the financial impact on us. I will update this review based on how our complaint is resolved.