They do not test these products. Waste of time. Staff could care less.
Drove almost an hour to purchase a 65inch Samsung TV . Sticker on the box said excellent condition. I asked the sales associate to open the box so I can confirm and turn it on. He seemed reluctant. He tells me it says excellent condition so it will have all the items inside and no need to plug it in. Guess what the remote and manual werr missing. Its fine, I understand its open box but other items in the store indicated what was missing, this one did not. He finds me another remote from another TV , I decided to trust him on it working as it looked physically well.
I drive another hour back home. Kids and family patiently waiting. I carefully remove the tv from the box, attach the wall mount and use the remote to turn it on and guess what, I can hear sound but no picture. TV turns off and on and is pixelated across the screen with the majority of it black. Waste of time. Now I have to go back and exchange.
DEFINITELY RECOMMEND TESTING BEFORE LEAVING THE STORE!!!
Great deals and a 15 day Best buy return policy. From TVs to washers and refrigerators.
Gigi, The employee at the front desk, was beyond rude to me, I bought an open box tv went home and plugged it in and It was completely broken called and they said they would refund or exchange and I’m not too mad about that because mistakes happen but when I went back to make the return Gigi talk to me in the most demeaning, rudest, most insulting manner, when I was nothing but polite. All the other employees were nice and helpful but she needs to be fired man , ruined the whole experience for me and will not be returning.