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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4332 reviews)
Al A
August 05, 2026
5 out of 5
Excellent service one employee asked me if she can help checking on my elderly mother in the restroom thanks for looking out
Stas N
August 01, 2026
1 out of 5
SCAM ALERT! Like many other people in the reviews, I had a terrible experience at this Best Buy. I purchased a Samsung 990 Pro SSD for about $600, but when I got home and opened the box, it was empty. I was shocked to say the least.
When I returned to the store, the manager, Amir, didn’t even offer to review the security cameras. Instead, he immediately suggested that I became responsible the moment I left the store and implied that I could have taken the SSD myself.
I wasn’t demanding a refund. I simply wanted the store to investigate what happened and why the box was empty. I filed an official claim and escalated the case to the regional manager, but I have little to no expectation, that it will be resolved fairly.
I’ve lost $600, and Best Buy has lost a loyal customer.
Response from Best Buy
August 02, 2026
Hello Stas,
Thank you for bringing this to our attention. Discovering that a product box was empty after purchase would be an extremely concerning experience, and it's understandable that you wanted the situation to be thoroughly investigated. We appreciate you taking the time to report the issue and seek answers regarding how this occurred. We understand that your goal was to have the circumstances reviewed and addressed, especially given the significant value of the item involved.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/LXr2uL)
Twitter/X (https://bby.me/3NWGAS)
Instagram (https://bby.me/Z9V7LC)
When reaching out, please reference your Google Review 196877.
Joshua C
July 28, 2026
1 out of 5
I was directed to this bestbuy from the sherman oaks location and arrived at 8pm approx 1hr before close.
I asked 3 employees to help me grab an insta 360 luna. All three told me they'd send someone and no one ever showed up. It wasn't untill a pretty young customer dragged a wandering employee to help her search in the camera dept. I grabbed his atte tion before he tried to run off
Wait time approximately 45 mins at this point.
I then waited approximately 20 minutes for the employee to tell me he couldn't find any of the 3 that both sherman oaks location and he him self confirmed they had in stock.
Terrible customer service and lazy employees.
Response from Best Buy
July 28, 2026
Hello, Joshua,
Thank you for taking time out of your day to share your feedback. Trying to get assistance with a purchase should be simple, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/h6Oc37), Twitter/X (https://bby.me/MKRQDR), or Instagram (https://bby.me/eVTunA). Please reference Google Review, #194350.
Joshua D
July 27, 2026
1 out of 5
Lack of selection. The “ hassle, free trade-in
“ was hassle. The employee seem uneducated or just don’t care
Response from Best Buy
July 27, 2026
Joshua,
We are sorry that this has been your experience and would like to know more so that we can improve. Please send a private message to Facebook (https://bby.me/YM8Dv1), Twitter/X (https://bby.me/hyVpS5), or Instagram (https://bby.me/vrkKcy). When doing so, please state that you are responding to "Google Review 194144".