How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4251 reviews)
Elizabeth G
January 02, 2026
3 out of 5
Best Buy is generally good, a good selection of what you'd expect. It was hard to get help this day. But what do you expect right before Christmas.
Response from Best Buy
January 02, 2026
Hello, thank you for leaving a review. Being able to ask questions about your electronics before purchasing is important. Can you please reach out to us on Facebook (https://bby.me/w3nw5d), Twitter/X (https://bby.me/p0qc8j), or Instagram (https://bby.me/l4wxnx) with more information about your experience? Please begin your message with "This is regarding my Google Review #99355".
C R
January 01, 2026
5 out of 5
Vincent is the only employee out of four that took the time to help me locate what I needed. Vincent deserves a raise! Thank you.
Milo
December 31, 2025
1 out of 5
They started blasting music from speakers at the front of the store. For those of us with sound based sensitivities it is unpleasant and ableist
Response from Best Buy
January 02, 2026
Hello Milo,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #98747 in a private message.
Facebook (https://bby.me/nx5e15)
Twitter/X (https://bby.me/b74i7k)
Instagram (https://bby.me/7mzukr)
Eddie
December 27, 2025
5 out of 5
Everyone is so much nicer here than the Atwater location. Over there, it felt like I was walking into an alleyway and getting mugged, here everyone was so friendly and had a smile on their face.