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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4299 reviews)
Sarahi B
April 21, 2026
1 out of 5
Ana and Mike in appliances don't know about respect and customer service. I purchased a washer and dryer with Bob from Home Depot of Burbank.
T K
April 01, 2026
1 out of 5
Pretty bad customer customer service at the checkout, they have bunch of young folks who act like they are doing you a favor
Response from Best Buy
April 01, 2026
Hey there.
We always want to provide a pleasant checkout experience for all of our customers. If you would like to add anything about your visit, please send us a private message on social media. Be sure that you include your review number, which is 137213, in your message. Thanks for your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Val B
March 31, 2026
1 out of 5
Terrible attitude from all of their workers. Was there for about 40 minutes to purchase a computer. Everytime I asked someone to help me they said they would call someone else to help me. Nobody ever did. The last guy who I asked for help his response was “I’m busy right now”.
Horrible customer service.
Response from Best Buy
April 01, 2026
Hey there.
We always want to present the best attitude possible for our customers. If you need help, or would like to add anything about your visit, please send us a private message on social media. Be sure to reference your review number, which is 137123, when reaching out. We look forward to your reply. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
K G
March 28, 2026
1 out of 5
Very negative experience today. Received very bad customer service experience. Employees don't have the manner to talk to clients. I had to leave this store and go some other store today. I had to spend $$ for electronics but I changed my mind and gave the business to other store. Will never return.
Response from Best Buy
March 29, 2026
Thank you for sharing this experience with us. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/vQz44Z), X/Twitter (https://bby.me/qKFO5z) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 136013. We look forward to hearing from you.