Best Buy Burbank

Wow a fantastic experience due to Sergio working 11.29.25 around opening and then when I went back at 10:54 am. When I went in annoyed at having to get another phone, as my IPhone 15 was fine, just got in June 2025 but I was robbed in down town on Friday 11.28.25 and not in best mood. Sergio understood my customer situation, each shopper is different, and he realized I wanted best deal on a quality phone for work. Sergio went thru options and then said check with your service provider as they might offer better price. Wow, I do that too as I don't want buyers to get regret. Yes even $200 is a lot of money for me right now. So I went to my service provider store and my phone is not eligible for upgrade until March 2026, as I already got a good promotional phone price in June 2025. I went back to Best Buy and Sergio quickly rang me up and no monkey business that "Sold out" or "price went up". So far the phone is perfect for what I need and Sergio is going places, he knows all about phones and things related. Thanks Best Buy for having employee like Sergio I hope this is added to employee file and goes to raises, bonuses and what not. Thanks I will had photos soon of receipt and no I did not know Sergio before going into Best Buy Store #137

Chris M went above and beyond. I only come to this location because of Chris M

Thank You Geek Squad!! You literally saved us! Was having issues with my pc but they were able to solve it so fast!

Very helpful and knowledgeble staff. That made my experience great knowing that I felt confident in my purchase. Happy cuatomer