Best Buy Burbank

I had an incredibly frustrating experience at this Best Buy location on Friday (03/06/26 around 1 PM). I came in to purchase an SSD storage expansion for a PS5 and requested a price match for an identical item sold and shipped by Amazon—a standard policy Best Buy advertises. Despite the store manager verifying that the item was a perfect match and met all eligibility requirements, they refused to honor the price match, claiming their "system wouldn't allow it." Instead of finding a professional solution or a manual override, the manager became dismissive and rude. Worse yet, the manager then tried to pressure me into spending $50 to "upgrade my membership status" just to get the price match I was already entitled to. Using a technical glitch as leverage to force a customer into a paid membership is deceptive and predatory. I’ve been a loyal customer, but being treated with such unprofessionalism and being "squeezed" for a membership fee left a terrible taste in my mouth. I ended up leaving without the product.

Great customer service store is always equipped with the latest technology.

I don’t understand why this store has so many employees if none of them can even help find a product. I asked two different staff members about an accessory to wear my phone on a strap, and neither of them could tell me whether it was available in the store. What’s the point of having so many employees if no one can navigate their own inventory?!!!

This used to be one of the best shopping experiences anywhere. Smart and easy going eager professional level sales people. NOTBANY MORE! EVERY IBTERACTION HERE ISVA NIGHTMARE AND INCONVENIENCE. Poorly trained staff, incompetent management, and processes designed to infuriate rather than engage. I will go to Sherman Oaks or Topanga rather than right here by me. I can see a day in the near future when there will be going out of business signs out front. I said it first.