Great customer service store is always equipped with the latest technology.
I don’t understand why this store has so many employees if none of them can even help find a product. I asked two different staff members about an accessory to wear my phone on a strap, and neither of them could tell me whether it was available in the store. What’s the point of having so many employees if no one can navigate their own inventory?!!!
Michael J
February 28, 2026
This used to be one of the best shopping experiences anywhere. Smart and easy going eager professional level sales people.
NOTBANY MORE!
EVERY IBTERACTION HERE ISVA NIGHTMARE AND INCONVENIENCE.
Poorly trained staff, incompetent management, and processes designed to infuriate rather than engage.
I will go to Sherman Oaks or Topanga rather than right here by me.
I can see a day in the near future when there will be going out of business signs out front.
I said it first.
Response from Best Buy
February 28, 2026
Hello there, Michael!
We can fully understand the need for friendly and professional service each time you visit us. We would like to know more about your experience. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #124144 in your message. You can find us here:
Facebook (https://bby.me/5k4apd)
Twitter/X (https://bby.me/h46he0)
Instagram (https://bby.me/lzgets).
INGRID L
February 26, 2026
Very clean and organized and friendly helpful costumer service