How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4260 reviews)
Denise M
January 24, 2026
1 out of 5
Best Buy where are you. Had a service appointment 1-13-26 called tech was not available. Rescheduled for yesterday. Never showed I waited all day. When I called they rescheduled for Feb 3. I asked to speak to someone from the Burbank I was told I’d get a call from the Burbank store today. Never received one.
I never received an explanation as to why the never showed yesterday or an apology. Terrible customer service
Jessica D
January 24, 2026
5 out of 5
I had the best and seamless experience with a cashier with my trade in. I believe his name was Parson. 10/10 customer service, so polite and friendly. A rarity these days.
Jonah L
January 13, 2026
2 out of 5
Honestly I love coming here but the customer service is really terrible. Walked in the other day and the gentleman at the door greeted me and asked if I needed any help I said yes that he would send someone right over to the speakers. Waited about 20 mins then walked over to a different department. Another employee asked if I needed help i said ive been waiting for more then 20 mins to get help on a speaker. Then as I got there someone finally arrived. Don't get me wrong I love this place but everyone just ignores you.
Response from Best Buy
January 13, 2026
Hey there, Jonah!
We can absolutely understand the importance of receiving friendly and professional assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get begin, please reach out to us on social media with your name, phone number, and email. Please mention Google Review #104176 in your message. You can find us here:
Facebook (https://bby.me/fjca6b)
Twitter/X (https://bby.me/4qmr95)
Instagram (https://bby.me/figmre)
We hope to hear from you!
Susan G
January 12, 2026
5 out of 5
They helpfully with me find the things that I need it