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Frequently Asked Questions About Best Buy Burbank

How do I check product availability at the Burbank Best Buy?
How do I check my order status?
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burbank stores’ holiday hours?

Recent Reviews

4.1
(4260 reviews)
Denise M
January 24, 2026
1 out of 5
Best Buy where are you. Had a service appointment 1-13-26 called tech was not available. Rescheduled for yesterday. Never showed I waited all day. When I called they rescheduled for Feb 3. I asked to speak to someone from the Burbank I was told I’d get a call from the Burbank store today. Never received one. I never received an explanation as to why the never showed yesterday or an apology. Terrible customer service
Jessica D
January 24, 2026
5 out of 5
I had the best and seamless experience with a cashier with my trade in. I believe his name was Parson. 10/10 customer service, so polite and friendly. A rarity these days.
Jonah L
January 13, 2026
2 out of 5
Honestly I love coming here but the customer service is really terrible. Walked in the other day and the gentleman at the door greeted me and asked if I needed any help I said yes that he would send someone right over to the speakers. Waited about 20 mins then walked over to a different department. Another employee asked if I needed help i said ive been waiting for more then 20 mins to get help on a speaker. Then as I got there someone finally arrived. Don't get me wrong I love this place but everyone just ignores you.
Response from Best Buy
January 13, 2026
Hey there, Jonah! We can absolutely understand the importance of receiving friendly and professional assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get begin, please reach out to us on social media with your name, phone number, and email. Please mention Google Review #104176 in your message. You can find us here: Facebook (https://bby.me/fjca6b) Twitter/X (https://bby.me/4qmr95) Instagram (https://bby.me/figmre) We hope to hear from you!
Susan G
January 12, 2026
5 out of 5
They helpfully with me find the things that I need it

About Best Buy Burbank

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