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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4302 reviews)
David K
April 30, 2026
1 out of 5
The Manager I dealt with named Ernie had the worst customer service skills I have ever seen. Best buy you should be embarrassed by this man.
Unbelievable.
Google U
April 29, 2026
1 out of 5
You can not return your online purchases in store, even though it states it online in the return process. There is no way to leave bestbuy.com a 1 star review so this is the only way. Also, when the website says overnight or 1-day shipping it is a far stretch from reality in case you have it urgent. This place needs a class action lawsuit for false advertising.
Response from Best Buy
April 30, 2026
Hello,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when coming in to our stores.
You are able to return any product shipped and sold by Best Buy to a local store. The exception would be large delivery truck items or Marketplace items. Here is a link to our Return & Exchange Promise: https://bby.me/4MHuoL.
If you have any additional questions or concerns, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/h493aI), X (https://bby.me/rJzn5V), or Instagram (https://bby.me/m5ruL9).
Be sure to mention “Google review #147263” when reaching out.
Sarahi B
April 21, 2026
1 out of 5
Ana and Mike in appliances don't know about respect and customer service. I purchased a washer and dryer with Bob from Home Depot of Burbank. An no I don't want to follow up on this matter I am a busy teacher. I just won't do business here ever again and cancel my Best buy credit card..
Response from Best Buy
April 22, 2026
Hello, Sarahi,
We appreciate you taking the time to share your feedback with us regarding your experience. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
Please message us through our social media channels on Instagram (https://bby.me/wOAVrJ), X/Twitter (https://bby.me/z25Prx) or Facebook (https://bby.me/CfXaeq) with the details of your experience. Also add Google Review 144660. We look forward to hearing from you.
T K
April 01, 2026
1 out of 5
Pretty bad customer customer service at the checkout, they have bunch of young folks who act like they are doing you a favor
Response from Best Buy
April 01, 2026
Hey there.
We always want to provide a pleasant checkout experience for all of our customers. If you would like to add anything about your visit, please send us a private message on social media. Be sure that you include your review number, which is 137213, in your message. Thanks for your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy