I was having a really bad day until I came to Best Buy and came in contact with Goretti and Justin. They not only helped get me my Bose SoundLink Max, but helped me obtain a partial refund on a device that I bought 10 days ago when it was a lot more expensive. The process went fast. But most importantly, they were very friendly. I could tell that they enjoyed helping me, and it wasn't a fake play like so many other retailers perform when helping customers. I wish more customer service employees were as good as these two.
Had the worst shopping experience today. Purchased an open box item which was supposedly in “excellent condition” but when I opened the item, only the case was inside it and the actual product was missing. When I tried to return the item at a different store, they simply refused to take it back and asked me to go back to the Burbank store, which would add another hour of bullshit to me life. Cannot believe this experience. Will never shop here again in my life.
Barret B
November 11, 2025
Content creator section is well stocked and allowed me to go viral in a reasonable amount of time.