Best Buy Burbank

I received in the mail, some bunk Best Buy, Logitech H390 headphones (which I found out today, has tons of bad reviews for a hissing sound and they need to take off their shelves, quite honestly and stop selling), that I want to return to my local Burbank Best Buy, and pick up some other headphones. I called the "Burbank location" phone number, but it didn't route me to the store, like I expected. Some lady answered, who was someplace far away. She said she wasn't at the store. I wanted to see if someone at the Best Buy in Burbank could look directly at the shelf and tell me if the headphones Iam looking for, are on the shelf. The lady couldn't do it. I said "Then please transfer me to that actual store". She blamed the new Best Buy system (of calling a number that is outside the country who has no feet on the ground) on COVID. She told me Best Buy Burbank's inventory told her, there is one pair, and tried to get me to buy them on the phone with her. I said "You're telling me that 1 pair is in their inventory. That doesn't mean they'll be there when I get there. This is why I want to talk to an actual person who is there in the store, to check for me. No I don't want to buy the headphones from you, I want to buy them from a person who actually works at the store." It's absolutely frustrating. I don't want to give any stars, but here we are. Slim chance I'll shop at any Best Buy again.

Bestbuy has nothing to offer now that the days of CD and DVD/Blu Ray is gone. Yall are basically Target with refrigerators. Trying to buy a PS5 game and it’s not even available to purchase online??? How? Most definitely canceling my BB card and deleting the app. This business is a shell of its former self

I had an incredibly frustrating experience at this Best Buy location on Friday (03/06/26 around 1 PM). I came in to purchase an SSD storage expansion for a PS5 and requested a price match for an identical item sold and shipped by Amazon—a standard policy Best Buy advertises. Despite the store manager verifying that the item was a perfect match and met all eligibility requirements, they refused to honor the price match, claiming their "system wouldn't allow it." Instead of finding a professional solution or a manual override, the manager became dismissive and rude. Worse yet, the manager then tried to pressure me into spending $50 to "upgrade my membership status" just to get the price match I was already entitled to. Using a technical glitch as leverage to force a customer into a paid membership is deceptive and predatory. I’ve been a loyal customer, but being treated with such unprofessionalism and being "squeezed" for a membership fee left a terrible taste in my mouth. I ended up leaving without the product.

Great customer service store is always equipped with the latest technology.