Best Buy Burbank

oh my gosh i’ve never ever had customer service like this!! i came into best buy browsing for a new camera and i was in between sony a7iv & canon r6 mkii. the guy at the front was super helpful and directed me where to go and who to talk to. abraham and alex WERE SO HELPFUL !! they really explained every aspect of the camera to me and i ended up buying the canon r6 mk iii. i seriously cant express how helpful they were. ive gone to so many best buy’s and not one of the employees were as knowledgeable in cameras as these two! thank you both for helping !!!

I have already spent days communicating with your Executive Support Team (Case handled by Allan), and they officially refused to provide a formal apology or any form of accountability, dismissing this incident of racial profiling as a minor failure. My family and I are not looking for more 'private messages'—we are looking for a concrete resolution and a sincere apology for the distress caused to my 13-year-old son and us. Since you've already declined to make this right privately, I will now be proceeding with a formal complaint through the Better Business Bureau (BBB) and the California Civil Rights Department.

A lot people cutting the line for pokemon cards. I wasn't able to get the product. Tickets should be handed out so no one can cut the line.

I received in the mail, some bunk Best Buy, Logitech H390 headphones (which I found out today, has tons of bad reviews for a hissing sound and they need to take off their shelves, quite honestly and stop selling), that I want to return to my local Burbank Best Buy, and pick up some other headphones. I called the "Burbank location" phone number, but it didn't route me to the store, like I expected. Some lady answered, who was someplace far away. She said she wasn't at the store. I wanted to see if someone at the Best Buy in Burbank could look directly at the shelf and tell me if the headphones Iam looking for, are on the shelf. The lady couldn't do it. I said "Then please transfer me to that actual store". She blamed the new Best Buy system (of calling a number that is outside the country who has no feet on the ground) on COVID. She told me Best Buy Burbank's inventory told her, there is one pair, and tried to get me to buy them on the phone with her. I said "You're telling me that 1 pair is in their inventory. That doesn't mean they'll be there when I get there. This is why I want to talk to an actual person who is there in the store, to check for me. No I don't want to buy the headphones from you, I want to buy them from a person who actually works at the store." It's absolutely frustrating. I don't want to give any stars, but here we are. Slim chance I'll shop at any Best Buy again.