Best Buy Burbank

They helped me eventually get what I wanted. Though, it did take an additional 20 minutes because the kid at the register was trying to upsell me on something I told him I could not afford and that I wasn't even interested in because of the brand. A simple exchange at the front register, with the item I wanted in hand, turned into a sales pitch. Wrong place to try to sell someone something they didn't really ask for. Especially when there were people in line behind me. Imagine, watching other people pay and leave that came after me? That was almost embarrassing for me. Trying to shame/push a product I didn't even have the money to purchase in front of an endless stream of paying patrons that looked me in the eyes as they got their receipts and walked out? The product he was trying to sell me on was was $140, at least, more than what I wanted to purchase. Luckily I had the temerity to just say no. About 17 times. Other than all that, great store. Just don't ask for help unless you're desperate enough for a boiler room pressure cooker situation

Very disappointed with Best Buy’s return process and customer service. A duplicate item was accidentally purchased, and there was no alert indicating it had already been purchased. When we went to the store to return it, we were told it had to be mailed back and that no restocking fee would be charged. Amir, the Burbank store manager, confirmed this on October 18 at 4 p.m. Despite that assurance, once the return was received, a 15% restocking fee was deducted. I called to dispute the charge and request that the promised waiver be honored, but I was transferred multiple times without any resolution. Customers should be able to trust the information provided by a store manager. I’m asking Best Buy to honor its commitment and refund the restocking fee.

Sergio M was helped me so much. He is extremely knowledgable about the products and his customer service skills are amazing. He advised me on just the right SS external hard drive for my specific needs.

I love all my certified refurbished purchases