Best Buy Burbank

Best Buy had sold us a counterfeit item that they promised us to be new. I can't believe such a reputable franchise would be capable of doing so. The manager refused to give me an exchange and refund for my purchase after agreeing to an exchange. Avoid this place at all costs. I'm filing a claim now, to think something like this has happened is frightening and disturbing. Make sure to check your products in store if anything, you never know until it happens to you!

I had a very unpleasant experience at Best Buy. While I was at the phone display, an alarm kept going off — not even from the phones I was touching. A salesperson approached me in a very rude and aggressive tone and asked, “What are you doing?” I told him I wasn’t doing anything. He then said, “Then why does the alarm keep going on?” which felt like a direct accusation. The way he spoke to me was completely disrespectful and made it seem like he was implying I was trying to steal or do something wrong because of the alarm. I told him I didn’t like his tone, but the situation was already uncomfortable and unacceptable. No customer should be treated like a suspect because of a store alarm issue that is clearly not their fault. This behavior is unprofessional, rude, and reflects very poorly on the store. Management seriously needs to address how employees speak to and treat customers.

DO NOT BELIEVE THE 4.2 ON GOOGLE, THE 2.4 ON YELP SPEAKS THE TRUTH. Never ever buy from best buy just order from amazon or costco. They sold us a conterfeit item and is refusing to replace or refund my purchase. Unprofessionalism from the store management....do not shop here unless you want to get scammed

I want to shout out Matt, working the Apple counter. That guy is a hero and helped me so much. Awesome experience!