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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4355 reviews)
Lilly Y
October 23, 2026
1 out of 5
Very disappointed with Best Buy’s return process and customer service. A duplicate item was accidentally purchased, and there was no alert indicating it had already been purchased.
When we went to the store to return it, we were told it had to be mailed back and that no restocking fee would be charged. Amir, the Burbank store manager, confirmed this on October 18 at 4 p.m.
Despite that assurance, once the return was received, a 15% restocking fee was deducted. I called to dispute the charge and request that the promised waiver be honored, but I was transferred multiple times without any resolution.
Customers should be able to trust the information provided by a store manager. I’m asking Best Buy to honor its commitment and refund the restocking fee.
Response from Best Buy
October 23, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand finding that you had already purchased an item isn't a welcome experience. It's understandable to want to return this without any fees. We'd like to look into this further with you to see what options there may be.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/iO5oXJ), Twitter/X (https://bby.me/bh1HWX), or Instagram (https://bby.me/f0hCXC), and mention your "Google review 242400".
Janice G
October 21, 2026
5 out of 5
Sergio M was helped me so much. He is extremely knowledgable about the products and his customer service skills are amazing. He advised me on just the right SS external hard drive for my specific needs.
Valerie S
October 18, 2026
5 out of 5
I love all my certified refurbished purchases
Bonnie
October 17, 2026
5 out of 5
Outstanding customer service in every department.
THe Geek Squad AS ALWAYS, highly accommodating and spent extra time with me.
Worth the wait!
I did notice a remodel in the works... plus the name Viking ... Synonymous for excellence in higher end😁😎