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Best Buy Burbank
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4107 reviews)
Andy L
March 11, 2025
3 out of 5
I came on a day when it was dead and there were a ton of employees but for some reason they all avoided helping anyway and scattered. When someone finally helped me, he said that it'd have to be a special order even though the app said it was in stock at this location. Upon saying that, he sighed and went to find it. Which he did. Wow, you did your job, congrats. No wonder people buy online only.
Response from Best Buy
March 11, 2025
Hello, Andy,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64915897. We look forward to hearing from you.
Sincerely,
^Deysha
Raffi B
March 09, 2025
5 out of 5
Very active and helpful staff.
Tracy N
March 08, 2025
1 out of 5
The guy at the store who helped me was nice, but it's clear no one at the store knows what they're doing. I went to buy a new monitor, found the one I wanted, and then they told me they had no record of it in their inventory. I asked them to check if it was an open box return (yay discount) and they said Geek Squad looked at it and they said it was new. So they sold it to me brand new, $430 after tax. I take it home, set it up, and it DOESN'T TURN ON. AT ALL. And guess what, a RECEIPT fell out of the box, proving that it WAS an open box return, and that the previous purchaser had paid $130 less than they charged me at this location. I don't know what kind of scam operation they're charging but I'm never going to purchase from here again.
Response from Best Buy
March 09, 2025
Hello, Tracy,
Thank you for providing your feedback on Google. Receiving that kind of service while trying to purchase a monitor is frustrating. We would like to hear about your store interaction, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64906107", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Miguel J
March 03, 2025
5 out of 5
Great service, respectful staff.