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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.6(242 reviews)
jasmine k
September 07, 2025
5 out of 5
i had such a great experience here. gus, james, and genesis were incredibly helpful and answered every single question i had. they really know the ins and outs of every appliance and made sure i felt confident in my purchase. i would highly recommend coming here for any appliance needs- you will be in great hands.
Steve N
September 06, 2025
5 out of 5
Christian was the best sales person you could imagine. Even though our time line was tight and our bathroom image was changing, Christian hung in there and made suggestions that I would have thought about. When the project is completed, his suggestions are going to be the cornerstone of a great remodeled bathroom. Thanks.
Sharon K
September 04, 2025
5 out of 5
We had an amazing experience at Pacific Sales in Burbank! Bryan was incredibly knowledgeable and went out of his way to research the sink we needed, recommend faucets and accessories, and explain discounts and payment options. When we came back to purchase, the process was fast and seamless. Genesis helped us with our Best Buy membership and payment plan—she was so friendly and made everything easy.
Highly recommend Bryan and the team at Pacific Sales Burbank for outstanding customer service and a stress-free buying experience!
Jennifer A
September 01, 2025
5 out of 5
Berenice and Manager are amazing. They helped me through order all my appliances which is a very stressful situation when you’re dealing with timelines and measurements for our home renovation . They are both very professional and informative. This store is lucky to have Berenice.