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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.7(320 reviews)
Ellen K
July 16, 2026
5 out of 5
Very good service and an excellent showroom! Christian and Gustavo were incredibly helpful, knowledgeable, and professional throughout the entire process. They took the time to answer all of my questions and made sure I found exactly what I needed. The showroom has a great selection of high-quality materials and is well organized. I highly recommend this place to anyone looking for outstanding customer service and quality products. I will definitely be coming back!
Purnima P
July 15, 2026
5 out of 5
Christian was an excellent salesman, great customer service.
Daniel G
July 08, 2026
5 out of 5
James provided outstanding customer service from start to finish. He took the time to patiently walk me through the appliances I was shopping for, clearly explaining how each one works and the differences between the various models. He answered every question I had without ever making me feel rushed, which made the entire shopping experience much easier and more enjoyable.
Even after my visit, James continued to provide exceptional support by promptly responding to my emails and answering additional questions as I narrowed down my decision. His knowledge, patience, and professionalism gave me confidence that I was choosing the right appliances. I truly appreciated his dedication and highly recommend working with James if you’re looking for excellent customer service.
Amanda R
July 07, 2026
5 out of 5
Had a great experience with Christian and Maria helping me out with a bathroom remodel.