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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.7(292 reviews)
Leann K
February 05, 2026
5 out of 5
James was very helpful and pointed out options. There was no pressure or bias. Made purchasing appliances for a kitchen remodel easy.
Accounting M
February 05, 2026
5 out of 5
They are all great ! Ellen and Geneses were fantastic .
Carmen O
January 31, 2026
5 out of 5
Gustavo and genesis are great Gustavo helped with a fast and easy appliance choosing and genesis did fast and easy check out
Lynn G
January 31, 2026
5 out of 5
The first place my sister and I looked for a washer/dryer stack was Pacific Sales. We walked in and needed disabled transportation around the floor and got it. Bernice Rodriquez and Jeffrey R. were able to answer every question we asked and we asked a lot! There was no pressure sales technique so we had a wonderful experience. We left to shop elsewhere but were disappointed with the higher prices and no floor customer service. It was an easy decision to decide to go back to Pacific Sales. We wrote it up and are anxious to receive our new appliance as early as next week. YIPPEE! Our thanks to Bernice and Jeffrey.