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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.5(201 reviews)
Brad C
July 10, 2025
5 out of 5
This is my go-to place for quality kitchen and bathroom products. the prices are good and the service has been solid. I've been working with Gustavo for over 15 yrs when it comes to appliances. He's like family now. For bathrooms, I see Christian. He's very thorough and patient. His follow up is top. I'm so glad this location has stayed around all these years.
Lew W
July 06, 2025
5 out of 5
Visited today to buy a stacked washer dryer. Gustavo was the most helpful knowledgeable sales person we have met in 20 years. He gave us technical knowledgeable, diagnosed a problem with current washer/dryer and helped us rather than try to push an appliance down our throat. As a result we are not only buying a washer/dryer for our daughter but buying a new washer/dryer for our son. Thanks Gustavo. Great store, even greater appliance specialist. Need not go anywhere else.
Carolyn P
June 24, 2025
5 out of 5
Very helpful staff Laura in plumbing, Gustavo in appliances, and Genesis is customer service.
Michelle L
June 21, 2025
5 out of 5
I went in to buy a new dishwasher and vent fan for a bathroom. I got excellent and friendly help from James, Christian, Genesis and Berenice. I joined their Best Buy membership to save a few more bucks and to take advantage of some other perks. And even though I didn’t need another credit card, opening an account with them gave me even more perks. I would highly recommend this store.