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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(167 reviews)
Arpenik B
April 03, 2025
5 out of 5
Laura helped me in plumbing dep she was extremely professional and informative. I appreciated her attitude .
Christian is very very friendly and all smiles. He had very nice attitude. I appreciated his professionalism.
Elin was very professional and very helpful explaining how the thermador worked and the dishwasher too.
I spent almost a day in pacific sales but felt an hour.
Also I appreciated Mr. Brian helping me while Laura was at lunch. He was very nice and awesome good attitude.
Ninet M
April 01, 2025
5 out of 5
I came with my parents, the whole experience was great. Christian and Elin were super helpful, and we left with all the appliances they need for their new home. Cannot recommend enough, and will definitely be back for our next house, too.
Anna M
March 25, 2025
5 out of 5
Did a full Kitchen remodel and went to Pacific Sales. Guillermo and Genesis were wonderful to work with. They both were very friendly, helpful, informative and knowledgeable. Genesis was always available and ready to help - great customer service. Guillermo is the manager and has many roles at this location but that never stopped him from trying to help. Would recommend going to the Burbank Pacific Sales and ask for Guillermo and Genesis. Thank you both for all the help.
Mark D
March 18, 2025
5 out of 5
I’m doing a full kitchen renovation and just purchased all the appliances here. The staff took excellent care of me and gave great advice. Guillermo, Bernenice and Christian were all very helpful and knowledgeable. 5-Star experience.