Great selection and very helpful staff. Everyone is always willing to help and answer questions.
Special thanks to Jesus and Jonathan for the help. Really appreciate it.
I received the type of help that I needed.
Awesome selection of electronics and gadgets! The staff was super helpful and friendly, making my shopping experience a breeze. I always find what I need and leave feeling satisfied!
This is the first bad review I have ever written. I purchased a Starlink internet device on Thursday and tried to return it on Sunday with the receipt and original packaging. The cashier tried to help but called the manager, Gabe.
As soon as Gabe heard me speaking Hebrew with my son on the phone, his attitude changed. He claimed the serial number did not match the receipt and accused me of lying in front of other customers, leaving me humiliated and embarrassed.
My son later took the exact same Starlink device to another Best Buy location, and suddenly the serial numbers matched with no issue. I contacted Best Buy corporate and never received a response.
I cannot say for certain what motivated this behavior, but the experience felt deeply discriminatory and upsetting. As a Jewish customer speaking Hebrew, I left feeling singled out and disrespected. No customer should ever be treated this way.