Best Buy Woodland Hills

מבחר גדול ,שירות מקצועי

Ordered the 50-inch Samsung Frame for $377.99 from Best Buy Woodland Hills, listed as Open-Box Fair. Drove to the store for pickup, only to discover that the TV was literally just the screen. No One Connect Box. No proprietary connecting cable. No power cord. No remote. For anyone unfamiliar with Samsung's Frame TVs, the One Connect Box and cable are REQUIRED for the television to function. Without them, it's essentially an unusable display panel. How does a TV missing its essential operating components pass inspection and get listed as Open-Box Fair? I also chatted with BestBuy the day before and was told that it came with the power cable and remote. To their credit, the store refunded me immediately. But what an absolute waste of time. Best Buy really needs to rethink its open-box inspection and grading process. Fair condition shouldn't mean the product can't even turn on.

The most Modern Best Buy i’ve seen

I purchased a refrigerator from this Best Buy, and the experience was completely disorganized from beginning to end. I discussed haul-away with the sales associate, Brian, but he failed to include it on my order. That mistake set off a chain of service problems. The delivery crew arrived around 8 a.m. despite my scheduled 3–7 p.m. window, then left the new refrigerator in my garage because they could not remove the old one. Best Buy arranged haul-away the next day, but that crew removed my old refrigerator and refused to install the new one. Support promised another crew would arrive within two hours, but nobody came and no visit had actually been scheduled. When I returned to this store for help, I was told I would have to wait several more days. I was left without a working refrigerator, lost food, and ultimately had to move and install the refrigerator myself. Every department passed the problem along, and nobody took responsibility. I have shopped at Best Buy since I was a kid, but after this experience, I will take my business elsewhere.