Best Buy Woodland Hills

I would stay away from this location! All they care about is just hunting sales but have 0% in customer service when there is an issue with a product , you rather shop across the street at Costco I want to start and say I’m extremely disappointed with this store we have been buying from this store for 8 years and many things We bought a very expensive TV from this location in mid October and we weren’t really satisfied sales guy “sold it to us” and we counted on his advice. Due to all the holiday and fires we didn’t have a chance to come and return it and we did speak to them about this over the phone as well not just coming into the store . We even purchased back then their expensive insurance which they recently changed a lot of things in it not in favor to customers. I came in today and spoke with two different managers Erica and Omar and expected from them seeing how much history shopping with them for them to except this tv back and give us store credit so that we can continue to ship with them but instead I got a bunch of lame excuses Like I said I’ve been shopping at this store for years and I know for a fact that they could have did something and return it back and give me store credit but they didn’t. So if they don’t care to lose great clients and they just want to sell you and not make efforts when you shop with them to resolve this then I will NEVER SHOP HERE AGAIN! I rather buy things in other stores like Costco where you have up to few years to return if you are not satisfied with an item you bought. Customer service is the best business card for business And if they don’t care about this well that how you lose clients. Secondly if your going to name your store “Best Buy” You should probably stand behind your product and if someone isn’t satisfied with the product then it’s far off from being a “BEST BUY” I’m very disappointed and hope that their corporate office will read this , because it’s very disappointing to spent $1,000 on a TV sold to us by their sales member and it is the worst thing we bought. Last I think that also due to the on going holidays and fires they could of been more understanding To do this return for a store credit. But like I said that’s how you lose clients! Respond to Honor: With All Do Respect we are in January 17th today You claimed all holiday exchanges/Returns are until January 14th but you just forget one thing no one excepted the fires to happen and so as a business claiming until Jan 14 th you could have an understanding towards long time clients! But again that is what “customer service “ is all about ! We asked to receive store credit and I even told the store manger that we are willing to lose the $120 that we paid for the extra insurance. All business are understanding since all the holidays and fires So if you think that’s ok to go like this about this you are wrong ! When a business gives great service I will give my feedback accordingly but when a business has this kind of no customer service and doesn’t value clients that been again shopping at your store for almost 8 years ! Then you didn’t just lose us as a client you are going to lose another 4 million of my readers that are now reading this! I like honest business and there is nothing honest about calling your company Best Buy and then treating clients like this when they are not happy with a product bought at your store convinced to buy it by your sales person . And if your product is such a Best Buy as you claim you should stand behind products your selling and not have an issues with return of something bought recently and with an insurance sold on top of it. So excuse me if I will not shop there again since you are not addressing this matter correctly! And take both of my accounts which I shop a lot with you and give our money to buy things at a place like Costco that value their clients and stand behind every product they sell. This is very upsetting!

I had the pleasure of working with Dwayne George, and I couldn’t be happier with the experience. He is incredibly helpful, kind, and genuinely caring. His professionalism and dedication made all the difference.

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