Best Buy Woodland Hills

Ordered Ray-Ban Meta Display glasses from Best Buy and had one of the worst customer service experiences ever. I tried to change the delivery address maybe a week or two of placing the order. I physically went to the store, explained everything, and the manager told me, “You are all set.” Two days later, I discovered online that nothing had been changed. I contacted support — they said “All done.” A couple hours later, I received an email saying they could not change the address because they “didn’t have a tracking number yet.” Fine. Time passed, I finally got the tracking number, repeated the request… and received the same email again, claiming they couldn’t change the address because they “didn’t have a tracking number” — even though I clearly included it. This happened TWICE. I went back to the store. They said there was nothing they could do and told me to call support or maybe FedEx. FedEx told me they needed permission from Best Buy. Best Buy told me my request was “sent to their team” and someone would contact me by the end of the day. Nobody ever did. The package was eventually delivered to my old address. And the next day, Best Buy still sent me the exact same automated message claiming they couldn’t change the address because they didn’t have a tracking number — even though the package had already been delivered. Do you actually have customer support? If so, why does nobody provide real support? Why did the store manager say “all set” when nothing was done? Why did I receive multiple misleading or copy-paste emails from your team who clearly didn’t look into the case? Changing the delivery address shouldn’t be an impossible quest, but with Best Buy it absolutely was. Horrible experience.

I bought a headset here that had a defective wire, it stopped working just after two months from the purchase, it had light use and was maintained and stored properly. No non-defective product should act like this. They wouldn’t grant any exchanges or returns, just buy on Amazon, these clowns don’t deserve your business.

I went to the Porter Ranch store to buy a universal laptop charger. They ended up recommending the wrong one. So I went to the Woodland Hills Best Buy to buy the right one. Amir not only helped me with my purchase but helped me test it as well in store. Thank you so much Amir.

I had such a great experience at this Best Buy! The store is super organized, which makes it really easy to find what you’re looking for. There were a lot of sales associates around, and everyone I spoke to was friendly, knowledgeable, and ready to help without being pushy. The place was spotless — floors, shelves, displays — everything looked clean and well taken care of. You can tell they really take pride in keeping things in order. It was also fully stocked, so no empty shelves or missing products like you sometimes see at other stores. What really impressed me was how quick the whole trip was. I found what I needed, checked out, and was out the door in under five minutes. Fast and smooth! Overall, this is definitely one of the best Best Buys I’ve been to. Whether you’re shopping for a new laptop, TV, phone, or any kind of electronics, this is a great place to go.