Best Buy Woodland Hills

had DUB waiting

Just bought a washer and dryer at Best Buy’s in WoodlandHills. Brian help me. Extremely knowledgeable and I am super happy. Had all kinds of questions and Brian answered them all. Super happy. Also bought some headphones in audio and Katrina help me. She was super sweet big smile, knowledgeable, and just overall excellent customer Service. She was amazing!

Amazing experience here, both Uli and Amir T. getting me right. They attended my needs and have amazing advice (Amir T. on my new iPhone screen protector and case, Uli for gaming) and informed me of all the warranties (I’m big on that). They were great to talk to as well, really wanting me to come back here to get more things (I will only go through them). If you guys see this, thank you.

Ordered Ray-Ban Meta Display glasses from Best Buy and had one of the worst customer service experiences ever. I tried to change the delivery address maybe a week or two of placing the order. I physically went to the store, explained everything, and the manager told me, “You are all set.” Two days later, I discovered online that nothing had been changed. I contacted support — they said “All done.” A couple hours later, I received an email saying they could not change the address because they “didn’t have a tracking number yet.” Fine. Time passed, I finally got the tracking number, repeated the request… and received the same email again, claiming they couldn’t change the address because they “didn’t have a tracking number” — even though I clearly included it. This happened TWICE. I went back to the store. They said there was nothing they could do and told me to call support or maybe FedEx. FedEx told me they needed permission from Best Buy. Best Buy told me my request was “sent to their team” and someone would contact me by the end of the day. Nobody ever did. The package was eventually delivered to my old address. And the next day, Best Buy still sent me the exact same automated message claiming they couldn’t change the address because they didn’t have a tracking number — even though the package had already been delivered. Do you actually have customer support? If so, why does nobody provide real support? Why did the store manager say “all set” when nothing was done? Why did I receive multiple misleading or copy-paste emails from your team who clearly didn’t look into the case? Changing the delivery address shouldn’t be an impossible quest, but with Best Buy it absolutely was. Horrible experience.