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Frequently Asked Questions About Best Buy Cerritos
How do I check product availability at the Cerritos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cerritos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cerritos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cerritos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3516 reviews)
Mama J
August 06, 2026
5 out of 5
Picked up an item from Amazon, awesome service
Vuln F
August 04, 2026
1 out of 5
Anjali/Angelie (short hair, brown, heavier set) the operations manager created an extremely negative experience for me.
She stated that she did not care about the store or the customer experience because it doesn't personally affect her.
A complaint has been filed with Duane Scarboro, the Executive VP.
Mirza A
August 02, 2026
1 out of 5
I am extremely disappointed with Best Buy Cerritos. I returned a dishwasher worth around $400 on January 28, 2026, and as of August 2, 2026, I still have not received my refund. Waiting more than six months for a refund is completely unacceptable.
I even went to the store for help, but the lady who assisted me was not helpful at all. Instead of trying to resolve my issue or provide a clear explanation, I felt like I was being ignored. The customer service was extremely poor, and no one seemed interested in taking responsibility.
This has been one of the worst retail experiences I have ever had. Because of this, I will never shop at Best Buy again, and I will never recommend Best Buy to my family, friends, or anyone else. If a company cannot process a simple refund in over six months and cannot provide proper customer service, it does not deserve my business.
Shahida M
August 01, 2026
5 out of 5
Great service thanks