Best Buy Cerritos

Great customer service always helpful. They were under staff and they still help me five stars.

Pick up location for online orders is right by the entrance makes it fast and convenient

For Electronics they are fine but for tcg cards not so much they let the customers camp outside for the launch of phantasmal flames thats cool, I was one of the first three in line and didn't recieve the free promo card. A lot of customers were waiting and not enough merchandise, maybe they needed them for when they run out idk but I waited in the rain for 12hrs to end up not getting it.

Extremely disappointed with Best Buy and Geek Squad. We bought a brand new washer and paid for Geek Squad protection, expecting a smooth experience. Instead, we’ve been stuck for weeks with a defective unit and no real help. Geek Squad has scheduled multiple service appointments , no one ever shows up, no calls, no follow-ups. We’ve called support repeatedly, and all they do is reschedule for a week later, only for the same thing to happen again. We even went to the store, and they just gave us the same number to call. This has been going on for weeks. No washer. No service. No accountability. Best Buy sold us a broken appliance and a service plan that’s been completely useless. We need this escalated to someone who can actually resolve the issue.