Frequently Asked Questions About Best Buy Cerritos
How do I check product availability at the Cerritos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cerritos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cerritos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cerritos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3366 reviews)
Richard R
July 24, 2025
5 out of 5
I came to Best Buy to look for a fridge then after a bed , but ended up getting stuck about to buy me a bigger TV and surround sound system. 🙃 I Know im bad...
Kevin
July 20, 2025
1 out of 5
The girl in Customer Service rejected a product from ewaste recycle even though I’ve never had an issue with ewaste drop offs for over a decade. You can tell by her attitude and body language that she was not trying to do extra work. Won’t be back.
Response from Best Buy
July 21, 2025
Hello,
Thanks for sharing this with us. Making sure your electronics are disposed of appropriately, is important. I understand having something denied, wouldn't be a welcome experience.
We do offer recycling on most items, though there may be some restrictions in what we can accept. Details can be found here: https://bby.me/xbxsrr. That said, I'd like to have this looked into further. Please send a private message on one of our social media platforms, Facebook (https://bby.me/b3n0sv), Twitter/X (https://bby.me/m0wfid), or Instagram (https://bby.me/thh9pz), with your full name, phone number, email address, the item you were trying to recycle, and the location you visited. If you can also include a mention of your "Google review #18352" in the message, it'd be appreciated.
Sincerely,
^ Melissa
Ariana
July 14, 2025
1 out of 5
Customer service is HORRIBLE literally have to chase down workers to help in the department. No sense of urgency will walk right past you and act like they don’t hear you speaking to them very unprofessional.
Response from Best Buy
July 15, 2025
Hello, Ariana,
Thank you for taking the time to reach out on Google with a review. We strive to providing friendly and attentive assistance in store to ensure your experience is seamless. In a situation like the one you have described, I would also reach out. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #15788 in your message. You can find us here:
Facebook (https://bby.me/g0jeb4)
Twitter/X (https://bby.me/038qnx)
Instagram (https://bby.me/egfpgu)
We hope to hear from you!
Sincerely,
^Ryan