Picked up an item from Amazon, awesome service
I am extremely disappointed with Best Buy Cerritos. I returned a dishwasher worth around $400 on January 28, 2026, and as of August 2, 2026, I still have not received my refund. Waiting more than six months for a refund is completely unacceptable.
I even went to the store for help, but the lady who assisted me was not helpful at all. Instead of trying to resolve my issue or provide a clear explanation, I felt like I was being ignored. The customer service was extremely poor, and no one seemed interested in taking responsibility.
This has been one of the worst retail experiences I have ever had. Because of this, I will never shop at Best Buy again, and I will never recommend Best Buy to my family, friends, or anyone else. If a company cannot process a simple refund in over six months and cannot provide proper customer service, it does not deserve my business.
Nelson the representative, he's the nicest guy, he help me find something that's difficult to find, but he helped me through, so friendly guy, so much knowledge and energy, thank you so much nelson