Best Buy Cerritos

I had a very disappointing experience at the Cerritos Best Buy, specifically with the manager David. After purchasing a TV for nearly $ 3500 I expected better customer service and professionalism. Unfortunately, David was unhelpful, dismissive, and unable to handle the situation properly. What made this even more frustrating is that I was only asking for a simple price adjustment, which is part of Best Buy’s own policy. Instead of honoring it and resolving the issue quickly, David made the process unnecessarily difficult and left me feeling frustrated and undervalued as a customer. For such a large purchase, I expected much better service. This experience has really made me question whether I should shop at this company again.

Felipe and another older blonde lady behind service desk were very unprofessional. I went in to put in an order, and they tried to say that they were unable to put in the order but I clearly heard the lady tell him not to let people put in orders, and after standing in line for 20 minutes Felipe comes up to me ask me if I need help I told him yes and told him what I wanted to order, and he said I wasn’t going to be able to when I asked why he said because it’s not letting him. I then told him I overheard the blonde lady tell him not to let us place an order and he tried to cover it up, and admitted to them having stock but told me I can come shop in store the next day. When I asked him if he could show me it not letting him place an order, and he refused.

Pretty much everyone at this Best Buy are friendly and all. The only problem is that it's hard to find anyone willing to help you if you're at any certain part of the store, but that's sort of a different problem. My main issue with Best Buy is not actually the friendliness of the staff. The main problem that I see is that a lot of their open-box computers and laptops don't seem to be actually checked and flagged for problems. I've gotten two open-box laptops this year, and both have had technical issues. I'm apparently going to have to get a different one once again because of this problem. It's obviously extremely inconvenient to have to be exchanging laptops every few months, so that's definitely a main issue that they have as far as I'm concerned. The whole point of there being open-box computers is so that they can be resold, and that the customer doesn't actually have to worry about inheriting a problem that wasn't addressed or that wasn't brought up by the person that turned it in. This is a main issue that this Best Buy has to resolve because it's obviously a major inconvenience.

Went to exchange a microphone purchased from the Lakewood store that was missing a cable. Was told I had to take it back to Lakewood. This is 100% not indicated in the return policy. Especially since Lakewood did not have any in stock. Will not shop this location in the future. Train your staff properly unless of course.....this was intentional to protect your sales numbers. Other reviews have mentioned this recurring behavior.