Frequently Asked Questions About Best Buy Cerritos
How do I check product availability at the Cerritos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cerritos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cerritos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cerritos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3491 reviews)
Hyejung C
May 10, 2026
1 out of 5
I waited 40min ask 2times to helping me but no one come to helping me. Worest service ever!
Response from Best Buy
May 11, 2026
Hello.
Having to wait longer to receive assistance, especially after reaching out, is far from ideal. If you need any assistance or have any questions, please feel free to reach out to us on Facebook (https://bby.me/XawUax), Twitter/X (https://bby.me/XQAjyG), or Instagram (https://bby.me/Nj6MGq). When reaching out via social media, be sure to mention that it's in response to Google Review number 150983.
Thank you.
Carmen M
May 08, 2026
5 out of 5
The staff is very friendly
Kayceeare
May 05, 2026
5 out of 5
It was great
Darrena D
May 02, 2026
1 out of 5
I was buying a Headset for my son today tha cost $314 dollars so I asked the cashier jokingly do you have any coupon and sarcasticsly that cashier said NO in a stern voice and doesn’t have any customer service at all. You need to train your cashier how to handle customers. Like even when I place my card on the chip she commanded take out your card not smiling. If I’m the manager I’m gonna let her go back to customer service training 101
Response from Best Buy
May 03, 2026
Hello Darrena,
We can see why you’d be upset, for you felt you were treated poorly during your interaction. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #14896 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/sHCdwa)
• Twitter/X (https://bby.me/a3KBpj)
• Instagram (https://bby.me/o1OF4H)