Best Buy Cerritos

Super rude employees, asked very nicely with some questions regarding product and didnt seem interested in helping. Do not come to this best buy. This one gentleman didnt seem interested in being there and gave me so attitude when I asked nicely for help.

Very disappointing experience with Best Buy. I tried to return a cellphone while still within the return period and with my receipt. At the Cerritos store, I spoke with manager Carlos, who told me they did not have employees trained to process that type of return. I waited about 30 minutes for him to come back while Best Buy customer service confirmed by phone that the device was eligible for return. The next day, I went to the Lakewood location and received almost the exact same response from manager Roman—that they did not have properly trained staff to handle the return. This should not be the customer’s problem. If Best Buy sells these products, managers and employees should be trained to handle returns according to company policy. The service is friendly when making a sale, but the experience becomes completely different when trying to return something. I hope corporate addresses this issue because customer service is a major reason people choose where to shop. With competitors like Amazon making purchases and returns much easier, Best Buy needs to do better.

El vendedor que me ayudo de verdad era muy amable y ademas me dio toda lanimformacion que ocupaba para elegir la lapto que ocupaba para mis necesidades, de hecho encontre una Lenovo a muy buen precio con 5 rize y 16 GB y estoy muy contenta con mi nueva lapto.

I came in on 10/02/2026 around 3:25 pm to do a trade in on my Apple Watch. First a person named Angie (?) was helping but couldn’t figure out how to do the trade in so a person named Nikki that had the Black X mark on the right side of her face came to help. This took us about 35 min to 40 min which has never happened before when purchasing or trading an item. The MAIN issue is when it didn’t work on Nikki’s end either, she gave us two options. It’s either we cancel the order that we made on our end OR buy the product with full price and figure out selling the watch that we have ourselves. IS THAT REALLY THE CUSTOMER SERVICE THAT BEST BUY PROVIDES? WOW… like the attitude and the response that she gave was one of the lowest tier type of customer service I received ever. Maybe McDonald customer service might be a better quality than the type of service she gave us. I am thankful that Carlos was able to step in to figure things out. But a person named Nikki with the black X mark on her right side of the face on 10/02/2026 around 3:35-40pm needs some better training from Best Buy.