Best Buy Cerritos

I drove all the way from downtown LA to Cerritos to pick up a laptop online. When I got home, the keyboard was missing! The website said it would have one. Your rules for used items in excellent condition say they should have all their parts or something comparable. Mine didn't have a keyboard at all. So, I had to drive all the way back to Cerritos. I waited in line and told the person what happened. She said the computer was a display and they didn't have a keyboard. How can you sell the keyboard separately when it belongs with the laptop? And she only told me I could exchange it for a new, expensive laptop for $450. That's not fair! So I asked for a manager and got Mr. David the assistant store manager. He acted like he didn't care and was ready to say no before we talked. He said they didn't have a spare keyboard in the store. He didn't even try to look at another computer to check if another store had one. He didn't try to help me at all. I don't care if I have to drive to another store to get a keyboard, but you need to help me find a solution! David made me feel like I was wrong for wanting what I paid for. He me told that because the excellently conditioned open box laptop costed $90 i should’ve expected it to be missing something at least….It should not matter if the laptop costed three dollars! You are not some dealer in an alleyway you are BestBuy and a company as big as yours is expected to sell complete products and offer good customer service. I paid for a laptop in excellent condition and that’s not what I received. It's my money, and I bought a laptop that's missing parts because of your store. David also went on to say that the only thing I could do was to call the corporate office. He said I’d have to call corporate and give them my model number and hope they can contact the manufacturer about the part and other jargon that made me feel like he was trying to scare me into just returning the product. Then I asked him why did I have to play all that phone tag when this is something that will have to be resolved in the store anyway, but he didn’t have a response for me . I shouldn’t have to pay extra or play phone tag because the store made a mistake.

Would rate it zero stars but cant and i rarely write reviews but this really got me irritated. Went in to price match a wd sn850x 2tb ssd with heatsink. First gentleman told me they could price match with microcenter. Shopped around a bit then went back to the customer service counter and another gentleman helped me cause the first one was busy. 2nd rep brought wrong product than told me that they couldnt price match saying that they were two different products when in fact they are literally the same. microcenter doesnt put for ps5/gaming desktop while best buy adds for ps5 and gaming desktop on the label. Dont go to best buy and get ripped off, because they arent going to price match if they feel like not honoring it, which feels like false advertisement to me because the model # is the same from microcenter and best buy so i dont understand why the 2nd gentleman didnt honor the price match. i didnt want to argue so i took my business elsewhere. i would rather drive 30min more than waste my time hoping the customer service rep honors the price match at bestbuy when thats what theyre supposed to be doing.

No encontré lo que buscaba en la tienda pero en la web lo tenían todo, la atención un 10/10

Bryan was hands down the best part of my experience at Best Buy. I came in with the intention to quickly purchase a tablet and leave, but unfortunately, that didn’t happen at first. I approached two female representatives and asked for help. One of them responded that someone would assist me, then walked away to chat with two other employees instead of helping. Frustrated, I walked to the back counter where Bryan and another representative were seated. I asked if someone could help me purchase a tablet. The woman asked which one I wanted, but made no effort to get up or assist. Bryan, however, immediately stood up, apologized for the delay, and provided amazing customer service. He quickly retrieved the tablet, checked me out, and had me on my way—all in less time than it took me to even get someone’s attention initially. Best Buy, I truly hope you recognize the value of employees like Bryan. His professionalism turned around what could have been a negative experience. Thank you, Bryan—people like you really do make a difference.