Best Buy Cerritos

I attempted to return a TV I ordered online that arrived damaged, but the store refused to process my return. Instead, they told me to ship it back to corporate because it was an open-box purchase. This directly contradicts your published return policy, which clearly states that online purchases can be returned to any nearby store. The clerk even admitted it was a "tricky situation" due to the open-box status, which made me feel like this location was ignoring corporate policy and creating their own rules. I then went to the Fullerton location, where they accepted my return with no issue, exactly as your policy states. This inconsistency is unacceptable and reflects very poorly on your brand. Please ensure that your locations follow corporate return policies rather than confusing and frustrating customers with their own interpretations. This was a frustrating and disappointing experience in customer service.

The worker in the phone zone was unbelievably rude. It’s the tall guy with long hair and a beard. His attitude was completely unacceptable, and no customer should be treated this way

I called as a crazy annoying Karen and Nina was absolutely FABULOUS! Named off almost every single open box MacBook they had in there. 14 minute (and some change) call. Remained calm and respectful despite my repetitive questions. What a doll. A raise a promotion, she deserves it. Thank you NINA. I appreciate you through and through.

No help. Overpriced. Rude staff