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Frequently Asked Questions About Best Buy Cerritos
How do I check product availability at the Cerritos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cerritos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cerritos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cerritos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3549 reviews)
Tim K
November 08, 2026
5 out of 5
the best
Daniel a
November 07, 2026
1 out of 5
I am not one to complain but what I dealt with was completely uncalled for. When trying to do a return there was an employee working in customer service who was extremely rude and acted like doing a return was unacceptable and against their policy. After reading other customer reviews, that same employee has been mentioned regarding how rude she has been with other customers.
Response from Best Buy
November 08, 2026
Hello Daniel,
Thank you for sharing your experience with us. We can see why you'd be upset.
We understand how frustrating it is to feel that a routine return was treated as though it was a problem and to have an interaction that came across as rude or dismissive. We also understand your concern that similar feedback has been shared by other customers regarding the same employee. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #251583 privately.
• Facebook (https://bby.me/sWuNtA)
• Twitter/X (https://bby.me/9oS4D9)
• Instagram (https://bby.me/7SIll8)
Per R
November 04, 2026
1 out of 5
Sloooow service...
CALEB L
November 02, 2026
5 out of 5
Kind staff