Best Buy Cerritos

greeted upon entry. Spent at least 30 minutes in major appliances with no sales person in site or did anyone approach me. Looking for a washer and refrigerator. Remembered why I have not been here in 6 years. Walked out, I’ll buy elsewhere. Gave two stars as I was told have a nice day past the registers when I walked out. Do better Best Buy

I’ve been a regular Best Buy customer for a long time and have always had good experiences at this company. Recently, I came to this location to return a graphics card that was not in the condition I expected when I opened it. I explained that this was exactly how I received it. The staff told me they believed the item had been tampered with, but they did not provide any written documentation or clear evidence to support their assessment. To make sure everything was handled correctly, I went to another Best Buy location. The staff there inspected the same item, confirmed its condition, and processed the return with no issues. Their service was professional, consistent with the policy, and aligned with what I’ve always experienced in the past. I’m sharing this to highlight the difference between the two locations. I’ve always trusted Best Buy, and I hope management reviews this feedback so customers can expect the same fair and consistent service at every store.

The employees will say anything to make a sell. They don’t listen to your instructions. Go in for an exchange because the computer they sold you isn’t what they lead you to believe. Instead of exchanging your product they do a return. Locking your money down for a week! I will be taking my business elsewhere!!! Thanks for nothing!

This location was normally good when I lived in the area. I just bought an open box phone. With all the original buyers personal information still in the phone when I activated it. Went to my local bestbuy and they said they couldn't do anything, info should have been wiped. I would have to go to all the way back to original location and pay the full price or difference for a replacement phone.