Best Buy Cerritos

I bought HP laptop on July 4 , 2026. I was told by sales person Felipe after I paid full amount of $1477 that it will be delivered 07/05/26. I’ve waited til 5:45 pm. I called customer service and spoke with Abhi and said I have til 12 midnight for the laptop to be delivered, if I don’t receive it to call back first thing in the morning. I called customer service and spoke to Xoli, she said the order was cancelled, I ask who cancelled the order she said she doesn’t know, then she said Rody cancelled the delivery. So she confuse me. I ask for manager, spoke to Shha SC manager, He said it was only the delivery was cancelled, the delivery was changed to 07/19/26. It is really unfair, they cannot send me my item by UPS or Fed Ex because they outsourced they deliver to rody. And it takes 72 hours to process the refund, so I told them that it’s a win win on their side what about me, where the good customer service they supposed to provide. They couldn’t send me to another store to get the laptop and cannot process the refund as soon as possible, so I have to wait for the money to be credited to my account to be able to buy a laptop, Best Buy is suck, they customer service is all lie, you can’t talk to the service person who help you the first time . Their AI when you call on the phone, it transfer you to different departments, also a waste of time before you get to live person. I’m very upset while I’m writing this hopefully you guys understand it and their corporate office to change the stupid policy . 😡😡😡

I've been to so many best buys and this is by far the worst one. The workers are rude and dismisssve. Things are not stocked where they should be. Avoid this place.

Super clean 👌

Thanks guys well worth the price i bought it for the Olympics, world cup, MLB world series i hope to enjoy the games every sport coming soon hope to enjoy the games with this brilliant TV