Best Buy Cerritos

Terrible customer service. Trying to get a hold of someone on the phone is even worse.

Super mala

I never leave reviews for electric stores. I’ve had the worst experience at this Best Buy. Soon as I walked in, the customer service lane was hella long with 2 people working. A couple minutes later, a sales consultant named Kevin joined in to help out. Sadly, I got to interact with him. I will explain later why. The whole time I was waiting in lane, other customer complained, this wait feels like I’m in a DMV. Which was pretty funny, made the whole wait game much easier. As I waited corny term, I get to talk to this Kevin guy, the whole time I hear nothing besides complain, “ I’m here just to help out” “ she’s doing a trade in, it will take long, can you do it? “ we are so short on stuff and management don’t care”. I was like merry Christmas to you too? I didn’t say it out loud though. And then as I was doing my trade ins with Kevin, homeboy couldn’t turn it on, he was pressing my device intensively, and after like 2 minutes trying, he said: go home, try to turn it on, and come back. Word by word! In my head I responded: may God bless you stressed souls earning 20 dollars an hour and have a Blessed life! Bye bye and I will never see you again!

Not enough workers or they just don’t care. The front has no one working, when you ask someone they say go ask someone in that department. I asked the customer service rep where I can pay she pointed, I asked where , she said in the front, I said there is no one in The front, she made a face and said I will call someone. Rude, no assistance, stood at the headphone area for 20 mins, while other customers asked where the workers were. It was the attitude from the customer service that reflects my rating.