Best Buy Cerritos

I’m still waiting for that Best Buy survey to hit my inbox, but I’ll share my experience here too. First off, I worked at Best Buy for years in Customer Service — I know the policies, the procedures, and most importantly, the goal: do right by the customer. That said, Cerritos Best Buy… Sandra in Customer Service is not it. Telling a customer they have an “attitude” when they clearly don’t? That’s not just rude, it’s unprofessional. Also, if you are granting a return that is out of policy, there's absolutely no need to rub it in the customer's face that you're doing an exception for them... do you want to keep my business or? Speaking from experience as a former Front End Supervisor, when a customer asks for store credit on a purchase that’s just a few days out of policy, chances are they’ll spend even more once they’re in the store. It’s a win-win when handled correctly. Sandra might want to brush up on some customer service training because if that is who you have representing Best Buy customer service.. oh boy. — but major shoutout to supervisor/manager Emily, who stepped in and handled the situation with grace and professionalism. Now that’s how you take care of a customer.

went in uncertain about what headphones to get, so i ended up mindlessly browsing the section and trying on the displays until Hugo came to help me! he did such an amazing job at showing me the headphones and what would work for me the best—he's very knowledgeable and friendly. someone get this man a raise!!

Good

⭐️⭐️⭐️⭐️⭐️ 5 out of 5 – Exceptional Customer Service! I want to give a huge shoutout to Daniel at Best Buy Geek Squad for his incredible help! He went above and beyond to make sure I had exactly what I needed to connect my monitor to my Dell computer. I came in a bit unsure about which adapters and cables would work together, and he patiently walked me through every step — explaining things clearly and even double-checking compatibility before I left the store. Thanks to Daniel, everything worked perfectly the first time I set it up! It’s rare to find someone that knowledgeable, kind, and genuinely invested in helping customers. He made my whole experience easy and stress-free. Highly recommend asking for Daniel if you need any tech help — he’s awesome! 👏