Best Buy Cerritos

Muy buena experiencia. Solo que si necesitas algun servicio como tranferencia de datos del celular viejo al nuevo que compras alli te cobran. Lleven unos dolares extras por si necesitan ayuda. Todo lo demas buen servicio

I rarely leave reviews, but this experience warrants one. I visited the Best Buy at the Cerritos Towne Center and had an extremely disappointing interaction with the store manager, Anjali. First, we needed a refund for an exchange that had been purchased using two cards. The manager told us the refund had to go back to the original forms of payment and that there were no other options. However, when we returned to the store on a later visit, another associate was able to process the full refund to our preferred card with no issue. The inconsistency was frustrating and unnecessary. Second, when purchasing a TV, we were explicitly told that Best Buy would honor any better deals or incentives that became available within two months. Within that timeframe, we found an identical deal at the same price that also included a $100 gift card. Despite this, the store manager refused to honor the incentive and dismissed our concerns altogether. What stood out most was the manager’s attitude which was dismissive, condescending, and unwilling to help. Instead of trying to resolve the issue or explain the policy clearly, she spoke down to us and made the situation uncomfortable. Customer service should be consistent and respectful, especially from store leadership. Unfortunately, that was not the case here. I hope corporate reviews how management handles customer concerns at this location.

greeted upon entry. Spent at least 30 minutes in major appliances with no sales person in site or did anyone approach me. Looking for a washer and refrigerator. Remembered why I have not been here in 6 years. Walked out, I’ll buy elsewhere. Gave two stars as I was told have a nice day past the registers when I walked out. Do better Best Buy

I’ve been a regular Best Buy customer for a long time and have always had good experiences at this company. Recently, I came to this location to return a graphics card that was not in the condition I expected when I opened it. I explained that this was exactly how I received it. The staff told me they believed the item had been tampered with, but they did not provide any written documentation or clear evidence to support their assessment. To make sure everything was handled correctly, I went to another Best Buy location. The staff there inspected the same item, confirmed its condition, and processed the return with no issues. Their service was professional, consistent with the policy, and aligned with what I’ve always experienced in the past. I’m sharing this to highlight the difference between the two locations. I’ve always trusted Best Buy, and I hope management reviews this feedback so customers can expect the same fair and consistent service at every store.