Very disappointing experience at Best Buy Cerritos. I ordered a TV with installation, but the wrong mount was ordered by their own staff, which caused a complete delay in the process.
Even worse, the store’s managers, Alicia and Anjali did nothing to help resolve the issue. No accountability, no urgency — just pushed my appointment a full week out without any concern for the inconvenience.
This location is badly managed. Avoid it if you want competent service and timely follow-through.
Costumer service it's the worst thing I have ever witnessed, they acting like 😡 making faces, mad almost they doing a favor and not working.
Bought a laptop from this Best Buy couple days ago, and the experience was great. I forgot the salesperson’s name, but he looked like he was of Asian descent, with a mustache & long hair. He was very professional, friendly, helpful, and the customer service was top-notch. Well done folks! Thank you for everything!
Went tonight to the Cerritos location for the Nintendo Switch 2 release. Despite the enormous crowd of hundreds, the line moved smoothly, the employees had a great attitude and friendly demeanor. The entire operation ran smoothly. They ran out of a few accessories, but the overall experience was top notch. Great job!