Malaquinho R
September 16, 2026
No que iban a tener organización, y no iba a ver gente con sillas extras o dobladas apartando lugar??, me encantaría best buy hasta la tarjeta de crédito tengo, pero es la primera vez que me animo a venir a formarme y hay varias gente apartando lugar, esa foto es de las 5:40am, el chavo de la última foto tiene varias sillas dobladas alrededor de el.
Jennifer A
September 13, 2026
I’ve been coming to this store for nearly 20 years, but the customer service has declined significantly.
During our visit on 9/12 to return an Oura Ring, the employee at the entrance asked why we were returning it. After we explained it didn’t meet our needs, he continued pressing for a reason. When my sister mentioned she had a heart condition, he responded by suggesting she “look into a pacemaker.” This was an insensitive and inappropriate comment, especially given he knows nothing about her medical situation.
He asked for the ring and receipt, so we assumed he would assist with the return. Instead, he handed everything back a minute later without a word and immediately turned to talk to a coworker.
At the register, despite there being no line, the cashier ignored us completely, without looking at us she walked away. We had to move to another line to complete the return.
After this experience, we’ve decided not to come back to this store.
Response from Best Buy
September 13, 2026
Hello Jennifer,
Thank you for sharing your experience. We can see why you’d be upset. We understand your concerns regarding the interaction you had during your return, including the comments that were made, the way you felt you were treated, and the overall level of customer service you received after being a loyal customer of this store for many years. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #221832 privately.
• Facebook (https://bby.me/Bcs4WF)
• Twitter/X (https://bby.me/08rb4c)
• Instagram (https://bby.me/aHTu6R)
Carole S
September 10, 2026
Daniel GeekSquad showed me out to transfer photos from my gallery to a USB device.
Thanks again Daniel