Best Buy Cerritos

I never leave reviews for electric stores. I’ve had the worst experience at this Best Buy. Soon as I walked in, the customer service lane was hella long with 2 people working. A couple minutes later, a sales consultant named Kevin joined in to help out. Sadly, I got to interact with him. I will explain later why. The whole time I was waiting in lane, other customer complained, this wait feels like I’m in a DMV. Which was pretty funny, made the whole wait game much easier. As I waited corny term, I get to talk to this Kevin guy, the whole time I hear nothing besides complain, “ I’m here just to help out” “ she’s doing a trade in, it will take long, can you do it? “ we are so short on stuff and management don’t care”. I was like merry Christmas to you too? I didn’t say it out loud though. And then as I was doing my trade ins with Kevin, homeboy couldn’t turn it on, he was pressing my device intensively, and after like 2 minutes trying, he said: go home, try to turn it on, and come back. Word by word! In my head I responded: may God bless you stressed souls earning 20 dollars an hour and have a Blessed life! Bye bye and I will never see you again!

Not enough workers or they just don’t care. The front has no one working, when you ask someone they say go ask someone in that department. I asked the customer service rep where I can pay she pointed, I asked where , she said in the front, I said there is no one in The front, she made a face and said I will call someone. Rude, no assistance, stood at the headphone area for 20 mins, while other customers asked where the workers were. It was the attitude from the customer service that reflects my rating.

I have experienced recurring issues at this location when attempting to use the Progressive Leasing purchase option. Prior to making my most recent purchase, I had a detailed conversation with the store manager, who was professional, helpful, and confirmed that my account was active and properly set up in the system. Most employees here are excellent and do amazing work. The manger instructed me to select my items and proceed to the register, advising that I would only need to provide my phone number to complete the purchase. When I arrived at register lane one, the cashier was unable to locate my account in the system. This marked the third time I have encountered this issue while attempting to make purchases. The cashier made three separate attempts to find my account but was unsuccessful and appeared unfamiliar with the proper process. Another associate attempted to assist but was also unable to resolve the issue. They were kind and did their best. I explained that I had just spoken with the manager, who had verified that everything was properly set up and assured me the transaction would go smoothly. Since my account still was not appearing, I requested to speak with the manager again. When I raised my hand to get his attention from the register, an associate named Emily approached me abruptly and spoke to me in an extremely rude and unprofessional manner. She stated, “You don’t need to snap,” which was inaccurate and inappropriate and she did so with a line of customers waiting behind me. I calmly explained that I was not snapping, but was frustrated due to the ongoing issue and was simply trying to get the manager’s attention. Emily then attempted to justify her behavior by stating that the staff was overwhelmed and had been working all day. While I understand workplace stress, it does not excuse rude, dismissive, or confrontational behavior toward a customer. As a business owner myself, I believe strongly that professionalism must be maintained at all times, especially when a customer is experiencing frustration due to system or process failures. Emily’s behavior was unprofessional, emotionally charged, and inappropriate. If an employee is unable to manage stress and interact respectfully with customers, they should not be placed in a customer-facing role. I hope she will become more professional.And somebody will have a talk with her.Because it seems this is not the first time this has happened

If you go in hoping to get an employee to help you're better off calling someone in India to help you before the people in store do.