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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2528 reviews)
jennifer h
July 20, 2026
1 out of 5
We have had a Best Buy membership for years and finally cancelled it after this store refused to service my laptop even though their customer service line said they could. I spent much time on the phone with customer service and made several trips to the store. Customer service finally told me to drive to another town to take my laptop to a more reasonable store. I recently purchased a new washer and almost bought it at best buy but thank heavens I didn’t buy an $1000 appliance there because I just found out that, when one is not a paid member, the return window is 15 days. I just ordered the wrong film as well as a watch band that is supposed to fit my watch and does not. Even though the box says it should. I am a bit outside of the window and I’m over $100 out of luck. Hate to think what would have happened had I made a “real” purchase from this store. I’ll never buy a single thing here again. And at some point, we purchased all our appliances here. I’d strongly suggest shopping anywhere else. Maybe do as customer service suggests and drive to a Best Buy in another town. Jk. Jk. I went down a bit of a rabbit hole after my experience this morning and avoiding the store all together seems the best course of action.
Response from Best Buy
July 20, 2026
Hey,
Having so many recent poor experiences with Best Buy is understandably upsetting. We'd appreciate the opportunity to learn more about these interactions.
Please connect with us through a private message on one of our social media channels and reference Review #190684. When reaching out, please include any additional details you'd like to share.
Facebook (https://bby.me/Cyfcmc)
Twitter/X (https://bby.me/T4WwdQ)
Instagram (https://bby.me/20VfBL)
Michael D
July 12, 2026
5 out of 5
Great people great service and prices.
Leeanne K
June 17, 2026
5 out of 5
Nice high end products
Austin
June 02, 2026
1 out of 5
Went in to buy a tablet, I had some questions and not a single employee wanted to help. I just stood in the tablet area staring at a group of 4-5 employees just talking to each other. After about ten mins I just left.