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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2475 reviews)
Tiffany P
November 24, 2025
1 out of 5
Terrible experience with this best buy. I bought an open box monitor online for pick up here and drive 1.5 hours to get it and another 1.5 hours home. When i set it up the monitor was not working despite it being in good condition on the open box label. Tried to return at my closer best buy and was told i would lose my $20 reward credit unless it was an even exchange. This was the only store that had the same monitor so i had to drive all the way back which was another 3 hours. I tried calling ahead to make sure they even had it and confirm that I would be able to exchange it, but no one picked up the call after 30 minutes and was automatically transferred to the call help center. The call help center was not able to help, so i tried calling again another day and yet again no one picked up. Drove all the way there and was only given a $20 store credit because the return meant losing the $20 reward I had used. 6.5 hours wasted and came back empty handed.
Response from Best Buy
November 24, 2025
Hello, Tiffany,
Thank you for reaching out to us here to share your experience. We understand how important an order can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 74432.
Facebook (https://bby.me/12n116)
Twitter/X (https://bby.me/ezwako)
Instagram (https://bby.me/dvq9te)
We look forward to assisting you there.
Roger S
November 22, 2025
5 out of 5
Very helpfull employees!
Larryioe F
November 17, 2025
2 out of 5
I was pretty disappointed! I was like they were told not to suggest options or really do anything beyond sale you something!!
Virginia F
November 11, 2025
5 out of 5
Only issue is that I "purchased" a stove and it's insanely delayed by the company, not Best Buy.