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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2424 reviews)
t w
April 08, 2025
5 out of 5
Had an after market stereo installed in our pickup. Guys were friendly, professional and great to deal with. Needed to return as portion wasn't working and the team jumped right on it, no scheduling to come back, just offered to fix while we waited. They quickly found the problem (faulty cable) and swapped it out. Highly recommend these guys. Will definitely go back for anything else we need. Great job all!!!
Komal K
April 07, 2025
3 out of 5
A typical Best Buy, the line for technical issues is very long and the employees tend to be quite busy so good luck getting help. They do carry most things however, they do not carry scientific calculators in store.
Response from Best Buy
April 07, 2025
Hello,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65019712.
Regards,
^Kristy
Jovahny M
April 04, 2025
5 out of 5
I want to give a special shout out to Roland the shift lead at this establishment. He’s very professional, respectful, and a pleasure to do business with. He got me an amazing deal on some items I couldn’t have gotten elsewhere and presented me some amazing information that I didn’t know before our conversation. He’s a great seller and I’m sure he could convince someone into buying a pencil for a $100. I’d definitely come here for some deals on TV’s again if he’s on the floor.
Devon N
March 30, 2025
1 out of 5
Absolutely worthless store. I drove down 40 miles from Red Bluff to try and fix a problem with an online order where I paid for and never received a laptop ordered 18 days ago. They had the same one I wanted in stock all they had to do was cancel the online order that never shipped and apply it to the same computer I wanted to buy that was in their store.
They said nope only corporate can do it, he gave me the corporate number to call and the corporate number is closed on the weekends. They could have made a sale and made it right but they just have the "not my problem" attitude. And offered me zero options other than what was stated above.
Once my refund is resolved I will make it my life mission to steer people away from best buy especially the Chico store. As a computer tech at a local school district I get lots of teachers and staff members asking where to buy a computer, and they buy based on my advice. I am happy to say I wont be recommending Best Buy and they will be losing out on lots of sales.
Response from Best Buy
March 30, 2025
Hi Devon,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you encountered these issues with your order and weren't able to get it resolved in the store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64986700.
^Caleb