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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2493 reviews)
Skip A
February 06, 2026
5 out of 5
Purchased a laptop and Owen helped me thru the process, he was knowledgeable and kind!
Ana-Cristina N
February 06, 2026
1 out of 5
Looking for an appliance? Don't bother. The staff member acted likei was an annoyance for him. He kept yawning. When I finally got him to get off his chair to show me something on the floor he ignored all the things I told him I was looking for and just took me to the most expensive frig nearby. When I asked him questions he answered in a condescending tone. I walked out. Next morning I went to Ginno's. They were great. Answered all my questions. I was super pleased. Never again will I even consider Best Buy fir an appliance. Or, frankly, anything else. Service has gone downhill.
Rusty P
February 05, 2026
5 out of 5
Associates were available to assist and where not pushy
Lane R
February 03, 2026
1 out of 5
It’s insane that you can’t even call the store anymore to get product info without first talking to a AI, to then getting hung up on by the AI Agent, to then call again to be left on hold for 20+ minutes. Customer Service is terrible.
Response from Best Buy
February 04, 2026
Hello, Lane,
Thank you for reaching out. We know customers like to have up to date information on products, which is why our website is the best place for that information. We constantly update the website to ensure that in stock items are showing, as well as product information. If you are in need of assistance, please reach out on social media with a private message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport