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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2467 reviews)
Charlie K
November 06, 2025
5 out of 5
The manager Sergio and geek squad worker John were extremely helpful! I was having issues with my AppleCare warranty on my watch and they helped me through and got it solved, extremely helpful and I’ll be sure to go to this Best Buy again!
Nicole M
October 28, 2025
5 out of 5
I found what I was looking for and was asked a few times if I needed help.
Chet A
October 19, 2025
5 out of 5
Great service people ferindly
Akshay A
October 04, 2025
1 out of 5
My experience with Geek Squad was extremely disappointing. After being told my MacBook repair would be completed within two weeks, it was delayed by over four days with no updates or communication. I had to constantly follow up, spending nearly 10 minutes on hold each time, only to be told someone would get back to me within 48 hours—which never happened.
To make things worse, due to a mistake by one of the staff members, AppleCare ended up rejecting the service altogether. After all that waiting, my laptop wasn’t serviced, and I wasn’t properly informed about the issue.
Despite explaining multiple times that I urgently needed my laptop, there was no sense of urgency or accountability from the team. Very poor service overall—I would not recommend Geek Squad to anyone.
Response from Best Buy
October 04, 2025
Hello Akshay,
Thank you for letting us know about your Geek Squad visit and giving us a review. We can understand how having some many delays for your repair could be a issue for you. We would like to look into further and see if we can help. You can find us at a Social Media platform listed below and reference Google Review #51570 in a private message to get started.
Facebook (https://bby.me/xxn9dc)
Twitter/X (https://bby.me/qldva4)
Instagram (https://bby.me/7oupk1)
Thanks,