Best Buy. They were amazing. I arrived with my 95 year young mother, explained the problem with phone screens being less sensitive to fingers as they age, yet my mom needs a smart phone to work her hearing aid app and ride share apps. They asked if we had tried a stylus. We had not and they were out of stock, so they just gave us one as a sample.
Can’t even speak to an operator on the phone took me 30 mins of talking to a AI assistant then being hanged up by one to then be on hold for another 20 mins for a operator until I could get ahold of one smh.
Accused my of theft, proceeded to search me, found nothing cause I don’t steal. Refused to apologize.
Response from Best Buy
April 21, 2026
Hello, Daniel,
Thank you for taking the time to reach out to us and share your experience. We would like to take a closer look into this to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 144477.
Facebook (https://bby.me/x00F3q)
Twitter/X (https://bby.me/CQDoZu)
Instagram (https://bby.me/sASoda)
We look forward to assisting you there.
All your tech fines and more