I went to Best Buy for an iPhone battery replacement and had a terrible experience. The check-in took over an hour, the technician seemed inexperienced, and they told me it would take 4–5 hours. When I canceled and asked for my phone back, I found it had been factory reset, and because my eSIM was inactive, I couldn’t receive verification codes to restore anything. It took a friend to help me fix it at home.
Bottom line: for iPhone repairs, go to an official Apple Store. Don’t risk it.
Response from Best Buy
October 28, 2025
Hello,
We appreciate you taking the time to leave your feedback. Having your iPhone repaired should be a great experience, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/opxcgp), Twitter/X (https://bby.me/rgzv5n), or Instagram (https://bby.me/f31bzl). Please reference Google Review #61780.
They got a lots choices in the location
its git everything in electronics. watch out for open box sales. the discount is really big
RoseAnna A
October 18, 2025
The worst customer service. The employees sit on their phones.They sit and talk to each other having persnsl conversations. I tried to get help three times while the staff stand around rather than work. Lots of staff young staff out on the floor but they don't work. And it's absolutely ridiculous whe trying to get help. And nobody helps you such poor management.
Response from Best Buy
October 19, 2025
Hi, RoseAnna,
Thank you for the review. We can see your recent visit did not appear to provide you with the excellent service that we aim to deliver.
So we may learn more about this visit and improve, please send us a private message on Facebook (https://bby.me/xn32ji), Twitter/X (https://bby.me/3ddev8), or Instagram (https://bby.me/jv9yak). Please include your Google review number 57750. Thanks!