Had a great experience with Larry at Best Buy in Chino Hills. He was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed or pressured. He made the whole process easy and made sure I had everything I needed before leaving. Excellent customer service and definitely someone I’d recommend asking for if you shop at this location. Thanks again, Larry!
Ziheng Y
September 02, 2026
I had an issue with an open-box TV purchase, and Keshawn Penn, the Experience Supervisor, went above and beyond to help me resolve it. He was professional, patient, understanding, and genuinely cared about making things right.
What started as a frustrating situation ended up being a very positive experience because of the way Keshawn handled it. He followed through with the solution and even emailed me afterward to confirm everything was taken care of.
Excellent customer service and great follow-through. Thank you, Keshawn!
absolutely horrible experience - I came to the store to return a TV that I had purchased open box which had missing cables and the TV didn’t even turn on. after almost an hour of waiting I was told that I can’t return the tv because I didn’t purchase it at this specific location, which is inconsistent with Best Buy’s corporate return policy. I spoke directly with the store manager, Keshon, and he was little to no help. It was just very disappointing experience and I would not recommend this store location at all.
Response from Best Buy
September 01, 2026
Hello, El,
We appreciate you taking the time to reach out to us regarding your attempted return. Per our Return & Exchange policy found here: https://bby.me/3ZmjFz, you can visit any one of our stores. Let’s look into this for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/CiB4jC), X/Twitter (https://bby.me/OYFtnz) or Facebook (https://www. https://bby.me/jlvxaS) with the details of your situation. Also add Google Review 216784. We look forward to hearing from you.
Best Buy's in store PC department was lacking so I ordered a PC from their website. I received my Stormcraft PC with a clicking in the fan. Other components seem cheap. One of the USB plugs is loose and I believe they are installed upside down. Not happy with my purchase. Customer service is unwilling to find a reasonable compromise on a solution. I would not recommend. I can't believe Best Buy sells this garbage!