Best Buy Chino

WARNING Be careful when Returning computers to Best Buy this store received my return via FedEx last Monday i still have not received my refund in gift cards apparently Best Buy thinks it’s ok to steal money

I purchased many items for my work from home station yesterday. The team was very helpful in guiding me through the options available. I was very appreciative of their support.

friendly and professional service

On February 20, 2026, I ordered a freezer from Best Buy (Order Number: BBY01-xxxx). The delivery was scheduled for the 23rd; when the delivery guys arrived, they called me that the product had been damaged and would need to be returned to the warehouse before a new delivery could be scheduled. Since I didn't have time to wait, I told them I wanted to cancel the order. Subsequently, a Best Buy customer service representative called me and asked me not to cancel; they proposed that I temporarily use the damaged freezer, and they would deliver a brand-new replacement a few days later. However, to this day, I haven't received any formal notification—such as a letter or email—regarding this arrangement. Today, I called Best Buy customer service to inquire why the freezer had not yet been replaced. The representative said that more than two weeks had passed, they would no longer replace the freezer for me. According to him, they had left me a voicemail regarding this matter. I have paid the price for brand-new freezer, but I have a defective product. Best Buy has my mailing address and my email address, but they don't give me any formal written notification—offering only a single voicemail instead. I hope that other customers learn from my experience and avoid falling into the trap they set, NEVER NEVER NEVER trust them, they won't keep their promises!!!