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Best Buy Chino
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Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Chino
How do I check product availability at the Chino Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chino Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chino stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chino Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2038 reviews)
Krenda O
January 25, 2025
1 out of 5
If I could give negative stars I would. We bought an Apple Watch from the Best Buy app and the box arrived from Fed Ex and it clearly had been tampered with (please see attached photo). Fed Ex delivered it. When we opened the box, the watch was missing. We called Best Buy and Fed Ex multiple times. Both refused to refund our money. In good faith, (because originally we thought they would refund our money) we bought another Apple Watch that we picked up from Best Buy. We have been loyal customers to Best Buy for 30+ years, we will never purchase from them again and we are also telling all of our family and friends. I hope $600 was worth all the merchandise we could have bought from them in the future. This happened to a friend of mine when she bought an Apple Watch for her husband through Amazon. An empty box arrived and Amazon refunded their money right away with no questions asked. That’s customer service. Maybe Best Buy should take some customer service lessons from Amazon.
Response from Best Buy
January 25, 2025
Hello, Krenda,
Thanks for reaching out and providing your feedback. Having an order arrive missing from the box is frustrating, so I can understand your disappointment. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64728936.
Kind regards,
^Aaron
Suzanne C
January 21, 2025
1 out of 5
Customer service sucks! Called to check on why I was charged a late fee. Had to call their credit card information number 4 times! I DO NOT want to talk to a machine for any reason! When I finally got through, the lady I spoke to, Gene, was most helpful. Best Buy needs to hire people in the United States that speak American English to American customers instead farming their customer service out to foreign countries! I hate preprogrammed answering machines! They are frustrating asking the same question over and over and they do not (apparently) seem to want to understand why you are calling in the first place! AI sucks!!! Human beings are always better for good customer service! I would have not given them any stars except it won't allow you to post if you don't!!!!!
To whom it may concern! I DO NOT DO SOCIAL MEDIA! It is a waste of my time and it is too disgusting!
Response from Best Buy
January 21, 2025
Hi, Suzanne,
Thank you for your review. I understand your desire for an efficient and positive experience when contacting us for assistance. We truly strive to provide excellent customer service to all our customers in every interaction. While it appears you may have spoken with Citibank customer service regarding your My Best Buy™ Credit Card, we share the same commitment to providing an exceptional experience.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64713972.
Kind regards,
^Pre
Alisa A
January 16, 2025
5 out of 5
Easy online ordering, efficient preparation, and smooth curbside pickup. All in all, the process took less than an hour and the BestBuy team member was very friendly and polite.
Adriana B
January 15, 2025
1 out of 5
I never find what I need in-store ,customers service is horrible,we have to find them and most of time they ask you to wait 🤣🤣🤣
Response from Best Buy
January 15, 2025
Hello, Adriana.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64680650.
Best,
^AllisonS