Best Buy Chino

The installation appointment requires a 15-minute call before arrival, and if we’re not home they leave, and the next available appointment is a week later. The brand-new washer arrived damaged during transportation, and the customer service representative offered a $100 discount, but asked us to call back the next day to confirm. However, for 3–5 consecutive days, every time we called we had to wait 30–60 minutes. The representatives kept transferring us, and each time a new person picked up we had to repeat all the order information again. They frequently dropped the call as well. After half a month and more than ten complaint calls, we still haven’t received the promised refund. At this point, it feels like they are intentionally creating obstacles so customers give up. If 1,000 customers give up, that’s $100,000 of extra income for them. Absolutely terrible customer service hotline. In short, whatever you “save” with them is nothing compared to the amount of time you end up wasting—you wouldn’t believe it.

Staffs were very friendly and helpful.

I went to Best Buy for an iPhone battery replacement and had a terrible experience. The check-in took over an hour, the technician seemed inexperienced, and they told me it would take 4–5 hours. When I canceled and asked for my phone back, I found it had been factory reset, and because my eSIM was inactive, I couldn’t receive verification codes to restore anything. It took a friend to help me fix it at home. Bottom line: for iPhone repairs, go to an official Apple Store. Don’t risk it.

They got a lots choices in the location