Placed my order online it was ready within the hour and went to pick it up next day, no problem. Was a laptop gift for my daughter 2 days before Christmas and was quick easy and doable. Definitely recommend. And the pricing was great !
Awful customer service. Takes over 10 mins just for someone to answer the phone. No solutions for any mistakes they made on their end. Management needs to have better coordination with team, or hire a better team.
*no need to contact anyone on social media. Stay away from this location due to horrible customer service. Not only do they not answer their phone, other Best Buy’s are willing to do more than this location. Management at this location is horrible.
Response from Best Buy
December 23, 2025
Hey there, Lisa.
We can understand wanting to get help in a timely manner. If you are still needing assistance, please send us a private message on social media. Make sure to include your review number 93731, when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Picked up an Amazon order should have just got it directly from them probably would've been cheaper but the pick up was great super smooth they even offered to bring TV out for me
Experienced well educated on products staff