Best Buy Chino

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

I received a $10 credit! I walked in and told one of the employees what I needed and was guided to the exact place. I was standing in line to pay and Angel opened up and helped check out. He was very kind and helpful. I told him I had the credit and he verified it was still good. Excellent experience as usual.

Love the customer service 😁

Pedro made the experience a 5 star review but the lack of customer service from others dropped it down to a 4 star. Most were just on their phones or found a way not to even look your way for help. Pedro was the only one who truly greeted us and was polite during the visit. He asked questions and made us feel valued. Even after dropping $1600 on tv, laptop, etc…. No one even offered to help load or thanked us on the way out.