absolutely horrible experience - I came to the store to return a TV that I had purchased open box which had missing cables and the TV didn’t even turn on. after almost an hour of waiting I was told that I can’t return the tv because I didn’t purchase it at this specific location, which is inconsistent with Best Buy’s corporate return policy. I spoke directly with the store manager, Keshon, and he was little to no help. It was just very disappointing experience and I would not recommend this store location at all.
Response from Best Buy
September 01, 2026
Hello, El,
We appreciate you taking the time to reach out to us regarding your attempted return. Per our Return & Exchange policy found here: https://bby.me/3ZmjFz, you can visit any one of our stores. Let’s look into this for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/CiB4jC), X/Twitter (https://bby.me/OYFtnz) or Facebook (https://www. https://bby.me/jlvxaS) with the details of your situation. Also add Google Review 216784. We look forward to hearing from you.
Best Buy's in store PC department was lacking so I ordered a PC from their website. I received my Stormcraft PC with a clicking in the fan. Other components seem cheap. One of the USB plugs is loose and I believe they are installed upside down. Not happy with my purchase. Customer service is unwilling to find a reasonable compromise on a solution. I would not recommend. I can't believe Best Buy sells this garbage!
Christian G
August 19, 2026
Horrible customer service. Needed tcg card that are behind the counter waited while 3 workers talked about weight loss and calories. When I said excuse me could I get some help I was given stares if disgust. They looked upset I interrupted their conversation. The one I asked looked at me and said y'all handle that and walked away, pretty sure he was off the clock and just hanging out.
Response from Best Buy
August 20, 2026
Good Afternoon, Christian,
We certainly understand how you are feeling after receiving poor service while looking to make a purchase. We would be happy to look further into this with you. Please feel free to send our team a private message on social media that includes your Google review case ID: #206570.
- Facebook (https://bby.me/89smwd)
- Twitter/X (https://bby.me/WscEme)
- Instagram (https://bby.me/zZZF3h)
I didn't receive good customer service. I'll just order from Amazon next time.