adriana p
October 16, 2025
They seem to be short staffed
Response from Best Buy
October 16, 2025
Good Evening, Adriana,
We certainly understand how you are feeling after not getting the assistance you needed due to employee availability. We would love to connect with you and work to assist you. Please feel free to contact our team by sending us a private message on social media.
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Michael W
October 08, 2025
Best Buy is a shadow of what it was. Bought a MS Office license for Mac/Windows for like $150, the 2 yrs old MacBook Pro I bought the license for can’t activate the license.. license activation server has all sort of problems and there is hardly any support for standalone licenses nowadays. Also the code don’t work with any of my windows desktops either. Of course, they won’t accept return of the software since they classify it as a gift card, which has a much much shorter return period. I’ve wasted so much time talking to Microsoft costumer services and Best Buy costumer services, it’s probably not worth the effort to get my money back. So I’ve accepted that I spent $150 at Best Buy for nothing and bought the same product for half the price off Amazon with absolutely no issues. Really disappointed with what Best Buy has become in the PC/Software sector.
Response from Best Buy
October 08, 2025
Hello Michael,
Thanks for reaching out and providing your feedback. We're sorry to lean that you are having issues with your MS license activation. We can see how this would damper your experience. We'd love to look into this and see if we can find a resolution for you. To start a conversation with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #53063 in a private message.
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Thanks,
Good people. Fast service and had what I needed on my visit
Great place for all of my technology needs. I've been shopping Best Buy for years, but the Chino one is my favorite. I've had great customer service every time I've been in. The Samsung rep did a great job converting me to my new favorite brand. This is my go-to store.