Best Buy Chino

do not order macbook pros from best buy. their website completely lies to you about delivery date. don’t even waste your time ordering from them because they lie. in ordered two macbook pros (one m5 chip and one m4 pro chip) and purchased next day shipping. i was also moving houses at the time so i went back to my old house just to wait for it to arrive the entire day. next thing you know it never came and i checked back every single day for three days straight. after that, i went on the website on the third day and then when they asked me to update my payment information, i put it in and then they canceled my order. i called their number just to be hung up on my the ai chat agent. they always take a long time before getting me to an agent. after i actually get to speak with a live agent, they always lie to me about my order so i go to them in person asking how to get my order and not have it canceled each time i order it. few days after, i got refunded and one of the staff told me to order it again online but i was afraid of shipping so i chose pickup in store. i ordered on the 10th, and it told me it was ready on the 13th. so i was already hesitant on wasting my time to go in person because i was afraid of not being able to pick up my item so i called online. after i called them online, the woman/staff made me repeat my phone number 10 different times. i don’t know why. and every time i repeated it she repeated a different number. after i finally got to my order, she told me that its going to be ready today. i doubted. so i asked her to go to the back of the store to actually check for me. within a minute after leaving me on hold, she said yes the package is being prepared for you to pickup today. i doubted again. there was no way she took a minute to go all the way to the back of the store to check for me. anyways i was busy for the whole day after, and then when i finally had the chance to check my order status on the website, it told me there has been a delay. never trust the website. never trust their staff. they cannot be trusted. they will only lie to your face and waste your time. till this day i still haven’t gotten my order. i really needed this computer for work and school. i work 5 days a week and im still a high school student. they’re just wasting my time like i have all the time in the world. they dont even bother to actually check for me. all of their staff are lazy. the last time i told another staff that the website was giving me inaccurate information, it never changed. i still don’t know how i can get my macbooks. i paid $4000 for both of them.

Russel was excellent! Very competent and knowledgeable.

Great service and value for the open box top of the line laptop I purchased. Russel gave info on difference of this specific product compared to my other options, and it was indeed a great choice. I did have to bring it back though to correct my error in the purchase and Russel was also very helpful with the process. His Branch Manager has made my request processed smoothly. Your store is always my go to place for my need for good appliances and office equipments and it’s because of your incredible, knowledgeable and helpful staff. Thanks again Russel and your Store Manager.

Good collection of electronic gadgets