Best Buy Chino

Easy online ordering, efficient preparation, and smooth curbside pickup. All in all, the process took less than an hour and the BestBuy team member was very friendly and polite.

I never find what I need in-store ,customers service is horrible,we have to find them and most of time they ask you to wait 🤣🤣🤣

Great customer service

I recently made a purchase online just before Christmas. Unfortunately the product was not what my daughter wanted. I went online to check my options for returns and one of those options was "in store". So I proceeded to go the my closest Best Buy located on Grand Ave Chino California with my return, the associate "Scarlett" refused to accept my return , she said we do not take returns from online purchases and you have to mail it back, after explaining to her that it says returns can be done at the store. What was more shocking was the reason she gave me for the not taking the return, her explanation was " sir did you notice Best Buy stores are closing because people don't shop at local stores and are buying online and making returns affects our numbers" She was being very obnoxious and rude during the conversation. I called customer service and explained the situation and they advised I return to the store and try returning it again, I spoke to the associate at the door and I believe he was the manager because he was well informed with the situation and the response was the same as Scarletts', he went on to say that "returns are at the discretion of the store". I've shopped at this Best Buy location many times most recently buying a new washing machines. Unfortunately after this experience I will take my business elsewhere, and honestly if this is how they will continue with this kind of customer service this store deserves to be shut down. The 2 associates are doing a disservice to the Best Buy brand.