Staffs were very friendly and helpful.
I went to Best Buy for an iPhone battery replacement and had a terrible experience. The check-in took over an hour, the technician seemed inexperienced, and they told me it would take 4–5 hours. When I canceled and asked for my phone back, I found it had been factory reset, and because my eSIM was inactive, I couldn’t receive verification codes to restore anything. It took a friend to help me fix it at home.
Bottom line: for iPhone repairs, go to an official Apple Store. Don’t risk it.
Response from Best Buy
October 28, 2025
Hello,
We appreciate you taking the time to leave your feedback. Having your iPhone repaired should be a great experience, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/opxcgp), Twitter/X (https://bby.me/rgzv5n), or Instagram (https://bby.me/f31bzl). Please reference Google Review #61780.
They got a lots choices in the location
They got a lots choices in the location