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Best Buy Chino
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Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Chino
How do I check product availability at the Chino Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chino Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chino stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chino Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2014 reviews)
Energy S
November 10, 2024
1 out of 5
Bad attitude especially Jason and Manager Kemshaw poor and and lack on customer service
Response from Best Buy
November 10, 2024
Hello and thanks for reaching out on Google.
We understand the frustration when your experience in one of our stores does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64408968.
Kindly,
^Graham
Evdawgg
November 03, 2024
5 out of 5
Workers are very helpful getting me what I need.
Quocanh H
October 21, 2024
1 out of 5
Bought an "Open-box - excellent" laptop online for store pick-up at this location. I live about 45-60 minutes away (yes, this is on me). Went to pick it up and several issues came up:
1. The check out line was a mess. I lined up in the "pick up" line and after waiting there a few minutes, someone told me I had to wait behind the regular line.... Why is there a pick up line when it is not for pick up?
2. Picked up my item and was ensured that "Open-box excellent" came with everything. After leaving the store, I noticed that it didn't come with the sleeve or stylus that the brand new variations came with.
3. Fortunately I hadn't left Chino yet. When I came back in the store. I was told that they "forgot" to mark it as open box - good instead of excellent, and that I was still getting a great deal. They also said these "new" open box items are still under warranty so I can contact Lenovo for the missing items. I was still "saving $1000"... definitely not saving that much.
4. I contact Lenovo after getting home and they have no such policy for replacing the missing accessories.
5. As I turn on the laptop, I notice bottom R corner had their "scan to buy" QR code burned in (yes it is an OLED display). This thing was permanent. Definitely not an open box - excellent but their used floor model.
6. I wasn't going to make a second trip back to Chino so I contact BB remote customer service. They said I can take my item to a nearby BB for return/exchange. At the nearby BB they said I can't return it because they would be liable for the missing accessories.
Well... this was not a fun experience. Had I known there would be 2 missing accessories AND OLED burn-in, I would not have gone to the trouble of driving to Chino. It doesn't seem like they QA their products very well so I would be careful trusting purchases from them. At the very least, do call ahead and make sure EVERYTHING is included.
Response from Best Buy
October 22, 2024
Hello and thanks for reaching out on Google, Quocanh.
We understand the frustration when the open-box item you ordered did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64339300.
Kindly,
^Graham
Mikyoung C
October 21, 2024
5 out of 5
Awesome Beto (Manager) was great in helping me!
He was caring and passionate to help in any way he could. He was very professional in his position, as a manager, multi tasking in answering his staff's question and helping me and helping other customer at the same time.
He was very knowledgeable in product information and dealing with customers with their need in professionalism