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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2583 reviews)
Steven M
August 25, 2025
2 out of 5
Dont post as open box when product has been used for longer than a year, missing charger and all components. Manager didnt even offer a discount on a new one as their discription was completly off.
Response from Best Buy
August 25, 2025
Hello, Thanks for sharing this with us. Open-box items can be a great way to save some money on an item. I can understand though purchasing it only to find out that it wasn't in the condition stated, wouldn't have been welcome. I'd like to have our corporate team review this with you further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/zejt5c), Twitter/X (https://bby.me/37msdv), or Instagram (https://bby.me/qw5abz). Please also refer to your "Google review #34547" in your message to us. Sincerely, ^ Melissa
Sovi (
August 23, 2025
5 out of 5
Came by to shop around for a handheld gaming console. Checked out the Lenovo Legion Go and the ROG Ally. I was accompanied by Louis V. who helped me compare the specs between the two. Super helpful, casual, and friendly.
Alejandra C
August 15, 2025
5 out of 5
GREAT customer service from Jaime and Nick
emly
August 13, 2025
4 out of 5
Buena atención todo el tiempo, solo hubo una chica que por más que le hablaba me ignoraba. Pero el resto de personal todo bien.

About Best Buy Otay Ranch

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