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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2602 reviews)
Alejandra G
September 21, 2025
5 out of 5
Great customer-service
Adrian S
September 20, 2025
1 out of 5
Had a terrible experience here with the AT&T reps. I was convinced to switch over from another carrier and upgrade the phones on all 5 of my lines. However only 3 phones were in stock. The rep told me the other 2 phones would be delivered to my house the following day. Now the shipping status is over half a month out. I am now stuck with 3 lines with AT&T and the other 2 with my previous provider into my next billing cycle. I came in the following day to try and work something out, but no one was able to help me stating that my only option was to cancel my service and pay the restocking fee. I understand that the AT&T reps do not represent Best Buy, however this is still the experience I had in this Best Buy location. I did not even go into the store to buy a new phone originally.
Mahesvara
September 18, 2025
5 out of 5
Personal muy amable y gran surtido
Rafael A
September 18, 2025
5 out of 5
Workers always available for any doubt, fair prices and well organized

About Best Buy Otay Ranch

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