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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2618 reviews)
daniel s
December 04, 2025
5 out of 5
Encontré lo que buscaba, pero no al precio que creí, porque ya no estaban en promoción ñas Alexa echo pop, en su lugar compré Alexa Kids, que tiene forma de búho pero que tienen la misma función. Si piensas comprar varias debes saber que están limitadas a 4 unidades por transacción. Si quieres comprar más debes pagar de 4 en 4. La cantidad para compra en línea es ilimitada y puedes recoger en tienda.
Arilene C
December 03, 2025
5 out of 5
Rápida atención, buenos precios en promo.
Angie D
December 02, 2025
5 out of 5
Best Buy has all of the things you’re looking for, from appliances to video games. Everyone is so helpful here!
Granby H
November 26, 2025
2 out of 5
I’ve been buying my electronics, and especially technology related items from Best Buy for many many years. It’s always been my go to place. I recently purchased a nice pad along with all of the accessories at the location in Chula Vista. It was purchased by phone the gentleman I spoke to was very helpful as most Best Buy employees usually are I added a glass screen protector to protect the screen on the new pad. I asked the gentleman I was speaking to if they would install it when I picked everything up. He said they would, no problem. I picked everything up a couple of days later and asked for the glass screen protector to be installed. I was told that it would cost an additional $15 to have that done, that no one was available at the time to do it, and I would have to come back at another time to have it done. I was more than a little disappointed to know that after purchasing the pad and all the accessories that they were going to not only nickel and dime me for another $15, but I was going to have to come back at another time to have this done. Being the holiday season, I will be purchasing other electronics as gifts for friends and family. I have to say, for the first time in many years, I will be shopping elsewhere. Not that my experience this time was horrible, but I sincerely dislike being nickel and dime by a company. I’ve been doing business with for decades and then to be told, I’ve gotta take my time to drive back just to give them that extra nickel and dime that they feel they need to extract from me. Hopefully, I find another retailer that’s a bit more customer friendly like Best Buy used to be. I think what I will do moving forward is, either call or go into a Best Buy, take the time of their employees gathering all the information I need to make a decision on what product to buy. I’ll ask all my questions, have them do all the comparisons, make their recommendations, and then I’ll go buy it from someone else. Then, maybe someday when someone walks into Best Buy and ask them if they would mind putting the screen protector that they bought from them onto the iPad that they bought from them along with all of the accessories they bought from them, they won’t try to extract another measly $15 from them.
Response from Best Buy
November 26, 2025
Hello, Thank you for taking the time to share your review with us. We can understand after making such a big purchase, finding that there would be a fee for the service of putting on the screen protector and that it couldn't be done that day, wouldn't have been welcome news. We'd be happy to review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/s9q0go), Twitter/X (https://bby.me/jt709n), or Instagram (https://bby.me/vgo9g6). Please also include a reference to your "Google review #75460" in your message.

About Best Buy Otay Ranch

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