Less people than National City. Kind staff and good offers
This is the last time I shop at Bestbuy. Gustavo the manager's suggestion was to go to a different Bestbuy to try to return and get a refund instead of store credit. Gustavo explained that, even though I showed my Bestbuy Customer Service Transcript, attached, stating I go in store for my refund, he will not honor that agreement.
I wasted time and gas money driving to the Bestbuy I purchased the item with a two week return policy. I thought I had 21 days because of a previous status after spending a certain amount per year. I checked with the customer service via the app to confirm I was able to return the item. Generally, no because 14 days passed, but there is an exception that applies: unopened and still carried in store. My item was unopened and still carried in store. See the attached image of the transcript.
Gustavo should have honored the return because I showed the transcript telling me to come in store for a refund with the unopened item.
I am no longer a loyal customer and will not shop at Bestbuy again. I will keep the item and make my electronic purchases via online markets instead, since the only reason I still shopped in store, the customer service, is no longer applicable.