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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2528 reviews)
rubi l
May 28, 2025
5 out of 5
Super
Dan S
May 28, 2025
4 out of 5
Good experience.
Francisco D
May 21, 2025
5 out of 5
Less people than National City. Kind staff and good offers
Javier P
May 21, 2025
1 out of 5
This is the last time I shop at Bestbuy. Gustavo the manager's suggestion was to go to a different Bestbuy to try to return and get a refund instead of store credit. Gustavo explained that, even though I showed my Bestbuy Customer Service Transcript, attached, stating I go in store for my refund, he will not honor that agreement. I wasted time and gas money driving to the Bestbuy I purchased the item with a two week return policy. I thought I had 21 days because of a previous status after spending a certain amount per year. I checked with the customer service via the app to confirm I was able to return the item. Generally, no because 14 days passed, but there is an exception that applies: unopened and still carried in store. My item was unopened and still carried in store. See the attached image of the transcript. Gustavo should have honored the return because I showed the transcript telling me to come in store for a refund with the unopened item. I am no longer a loyal customer and will not shop at Bestbuy again. I will keep the item and make my electronic purchases via online markets instead, since the only reason I still shopped in store, the customer service, is no longer applicable.

About Best Buy Otay Ranch

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