Best Buy Otay Ranch

I can always count on Best buy when I need electronics.

I'm a proud military veteran. I applied for a warehouse position at the Otay Ranch Town Center at 2015 Birch Rd. I completed the video interview and completed the in-person interview with warehouse supervisor Eddie. After waiting weeks for a response. I went into the store to follow up. I was met by Floor manager Joanne. She was dismissive and unprofessional to me. I was rudely told to go check the portal. I informed her that the portal is still on step 2 which doesn't include my in-person interview. I then called Best Buy customer service and was given an extension 2280 to call. I called several times and left messages for a follow up. After another few weeks, now a month after the in-person interview, I haven't received a response. I went into the Birch Rd location for the second time. I had just missed Eddie as his day was over. I left my contact number for a phone call to follow up. I did not get a phone call. I went into the store the following day to catch Eddie to find out my employment status. Eddie sent Joanne to meet me in the front. Joanne again was rude to me and told me "Well you must have not been hired. We just had an orientation today". She was unprofessional and rude to me as I was just coming in to find out my status. I am filing a complaint against her for the unpleasant interaction. I am actually happy to have not been hired as I would not work well with her as a co-worker. Please can someone provide the store more training or disciplinary action because that's the worst experience I have been through and do not want another employee to go through that.

BEWARE OF BEST BUY INSTALLERS( stack washer/dryer esp if it is in 2nd floor INSTALLER wanted to get paid at the side and will not do the work under bestbuy. THEY WILL TELL YOU IT IS LIABILITY ISSUE BUT WOULD GLADY DO IT FOR 250 PRIVATELY. We had a horrible and disappointing experience with Otay Ranch Best Buy. We only need a dryer unit because the washer works perfectly fine. Went to bestbuy and ordered a dryer that is compatible with our washer. Sales associate then put all thw order together from all the items that needed to delivery/ installation. Oct 15- installers came did the run through, I was told that the stacking kit does not fit and needed a handyman to make some new holes to make it fit . Also he said that valve is stuck( it is a lie). Went to bbuy to reorder and decided to just get both so we wont have any issues at all since we were told they do not install one unit only. WHEN THE INSTALLER WAS OUTSIDE HE OFFERED TO INSTALL EVERYTHING FOR 250. TThis is outside installation protocol which the guy already violated. Everything was caught in my ring camera( conversation) plus text messages of the offer.Therefore, the installers doesnt want to install under bbuy because it is too much work( hauling to 2nd floor and removing old units down with a small space/closet laundry to work on ,which is designed by the builder).Reported to appliance supervisor at Bbuy with all those txt copies. We were told that shady installer wont comeback. New guys came and same thing, refused to install per reason washer is frozen( lie) the valve is operable with ease. Another poasible excuse is how the units are set up, stacked. Too much work. INSTALLERS ARE PAID PER JOB.So in our situation, it will take so much time to finish. This set of installers left and we callee them back and told them the valves are working. There answer, oh we cancelled already, mind you there are still in front of the house.Went back again and made a new date, week 3. We were confidently told the 1st guy will not come back and guess what, they sent back the shady guy and pretended he never been in my house. My husband is now present and so he told him the valves are moveable .This what the 2nd installer's excuse, for them to install the valves should be moveable, which it is.My husband showed him and then the shady installer removed the hose and proceeded to refuse to install. At this point we are mad. He said there is water leaking( very light). Shady guy didnt put back the hose and let the valves leak. We now have to look for a plumber because bbuy installer wont install until valves are replaced( 700 dollars). At this point i have no more trust on who is telling the truth. Gave the receipt to GM and never had any conversation from him anymore. Email and phone.My fault was into thinking he has authority since appliance sup said it is above him so I automatically thought it would be the store mgr. Claim was then filed by the supervisor of the store. Geek squad called but we missed it( Nov 6) when we asked to call other number specifically to prevent a missed call. Per that agent he will email, still no email. I was insisted by bbuysupervisor ,Geek squad reach out but I explained it to him we have not received any email for follow up.Redirected and told that it will be handled from now on by 1888 number( corporate). I wished he told me sooner that it will not be from a general mgr or any mgrs of bestbuy store. It was a waste , when I can call a wk ago to file. NOW, another wait and see if claims will actually do something. >>>This would be our last purchase at bestbuy for any Large Appliance. LG TOWER washer/dryer unit Haul, install and delivery( bbuy didnt haul the old units, my husband and another person did just so installation will be smooth) Installation done NOV 2, they almost resched for NOV 5. THIS STARTED OCT 11

It's great that we still can go to a brick and mortar. As convenient amazon is, I like to get hands on a product before buying. Best Buy has a lot to choose from and all the help you would need. I bought my 60" flat screen and am very happy.