David C
September 11, 2025
I was attracted by the "Great deals" they had on apple products, so I got 2 pairs of airpods and one apple watch....they were not open box or refurbished, they were brand new products.... After less than 2 months and only 3-4 charges one pair of airpods started having problems with charging the left bud... I didn't even used these so much, I didn't took yhem to the gym or to the pool. They refused to collaborate in any form. I asked them to atleast look at them to identify the problem, they sent me directly to apple store.... Really? I got the product from you, you should be responsible for what you sell.
Response from Best Buy
September 12, 2025
Hey there.
Thank you for your review, David. We can understand how you are feeling regarding recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/0cl6k6)
- Twitter/X (https://bby.me/ai9dqy)
- Instagram (https://bby.me/d7rkqg)
When reaching out, please mention it is regarding your Google Review 42457.
Kindest Regards,
^ Vanessa
Abraham C
September 08, 2025
This place is terrible. I asked basic questions about laptops and no one knew how to answer them. All the employees seemed like they didn’t want to be there. Asked where I can find specifics on extended warranty and they had no clue. In addition, I asked them to help me find it on the website and they said they couldn’t. Poor customer service no leadership and no clue what was going on. Do yourself a favor don’t come to this location.
Response from Best Buy
September 09, 2025
Hey there, Abraham,
We understand your concerns with your recent visit with us and not being able to get your questions answered surrounding our laptop selection. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/nhxxcb), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #41368".
Marcos P
September 04, 2025
Good selection of electronics
Sandy G
September 02, 2025
NOTE: This review is specific to Otay Ranch - Nick was the manager on site that was beyond rude and disrespectful to me, my sister in law and my dad.
If I could give the overall experience a zero - I would, but I am forced to select one star! Sunday's (Aug 31, 2025) extremely rude service or lack thereof from Nick will result in my entire family taking our business elsewhere.
My entire family have been loyal customers for years. Today was the worst experience when all I was trying to do was exchange a TV that had a manufacture defect and wasn't working upon taking the TV out of the box. Nick accused us that the box wasn't damaged therefore there is no way the TV wasn't working and literally told us that we damaged the TV. He was so rude. He also made sure not to listen to me as my dad was able to clearly point out him blocking me out as I was speaking. I will most definitely be writing a formal letter to corporate about this situation of extremely poor customer service and the most rude experience I have ever had. Nick made me feel like I was not a valued customer and made no attempt to correct the situation. It would have been so easy to just complete an exchange for a working TV and instead he has caused me and my entire family frustration. Obviously customer service at this store is dead for Nick - so I will be spending my money somewhere else from now on and will make sure to warn everyone from going to Best Buy Otay Ranch or any Best Buy for that matter.