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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2500 reviews)
Gamaliel B
March 10, 2025
2 out of 5
Se supone que uno debería poder ver si un aparato es compatible con cualquier accesorio, ah ,pues no te permiten checar antes de hacer la compra , del lado mexicano si nos dejaron y encontramos lo que necesitábamos , muy mal Best Buy gringa, te pones los moños...
Response from Best Buy
March 10, 2025
Le agradezco que haya tomado el tiempo de escribirnos en cuanto a su visita, Gamaliel. Esta no es la experiencia que queremos para nuestros clientes. Me comunicaría con alguien si esto me hubiese sucedido. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial. Nos encantaría revisar su situación. Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 64910137. Esperamos su mensaje. Sinceramente, ^Deysha
Robert K
March 09, 2025
5 out of 5
Friendly and informative staff - everyone doesnt bug you the moment you step in and have always approached me at the right time when i did need help. Also extra props to CHRISTINA for helping me out by booking me an uber ride with a gift card i just purchased bc my phone was broken and she went above and beyond by booking me a ride home. I do hope she gets recognized as it did mean a lot to me when i was having just a very bad day.
David G
March 07, 2025
5 out of 5
Muy buena
Aaron W
March 06, 2025
5 out of 5
Store employees are great— We had an issues with delivery and the Manager was able to reach out and fix it right away. We like this location!! Thank you!!
Response from Best Buy
March 06, 2025
Aaron, Thank you for the review. I completely empathize with your feelings of frustration regarding the delivery issue caused by an address mistake. It's completely understandable to feel upset in such a situation, as it can be quite inconvenient and disappointing. I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64896466 in your message, it'd be appreciated. Regards, ^Kristy

About Best Buy Otay Ranch

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