Frequently Asked Questions About Best Buy Otay Ranch
How do I check product availability at the Otay Ranch Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Otay Ranch stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Otay Ranch Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(2623 reviews)
Kim F
December 11, 2025
5 out of 5
Great customer service, everyone is really helpful.
Andrea S
December 11, 2025
2 out of 5
Play disabled curbside pickup which was a nightmare because I ended up having to come back because there was no way I could bring out my purchase myself. I asked about it inside and was given attitude. The only reason I'm giving it two stars instead of one is because when I did come back and they actually brought it out and put it in my car for me the guy gave me good advice about not plugging in my refrigerator until I had it sitting upright for at least double the time it took me to drive it home.
daljit s
December 08, 2025
5 out of 5
Good service geek squad build my son PC
mario J
December 08, 2025
1 out of 5
Their return lines are crazy.. management doesn’t exist. Terrible example of professionalism