Frequently Asked Questions About Best Buy Otay Ranch
How do I check product availability at the Otay Ranch Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Otay Ranch stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Otay Ranch Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(2666 reviews)
Adam O
February 11, 2026
1 out of 5
Don’t ever purchase an extended warranty through this place. They say that it is a no questions ask warranty when you bring back a certain item. Then you purchased the extended warranty and then they tell you that it is having to go through a warranty test. I bought a vacuum turns out the vacuum does not work or stay charged more than 10 minutes. Then they said that the warranty I purchased is not what they told me it was when I purchased the item. There is no reason to buy another warranty from Best Buy. It is not covered. Nothing but a lie.
Response from Best Buy
February 12, 2026
Hello, Adam,
Thank you for your review. It can be frustrating when you aren't able to utilize your protection plan on a seemingly defective item. We'd like to hear more and see what's possible. Please send a private message on social media. Kindly include Google Review 116119 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Luis G
February 07, 2026
5 out of 5
Tienen al mejor vendedor, gracias Josh :)
Me ayudó a escoger una laptop
manny m
February 06, 2026
4 out of 5
NA
Michelle S
February 06, 2026
4 out of 5
Great customer service! Knowledgeable about products specifically refrigerators available.