Best Buy Otay Ranch

​I called this location ahead of time to confirm whether a specific AC unit was in stock and readily available for in-store pickup today. The woman who answered confirmed they had them, and when I double-checked to be sure before making the trip, she gave me attitude and snapped, "That is just what I said." ​When I arrived, a polite employee informed me they were completely sold out and the units had to be ordered online. I explained that I had just spoken with someone on the phone who assured me they were in stock, but there was nothing he could do. I wasted time and gas driving out here purely because an employee couldn't be bothered to properly check their inventory and had an attitude on top of it. Very disappointing customer service

Personnel are always helpful

Louis absolutely deserves his flowers. 🌹🔥 I came into Best Buy looking at a different Wi-Fi setup, and Luis recommended the eero system instead. He actually took the time to break down why it was the better, more future-proof option, and after setting it up at home, he was 100% right. My internet is ridiculously fast now. ⚡📶 What really stood out was that the store wasn’t even busy, but Luis still kept checking on me, answering questions, and explaining everything instead of just trying to make a sale. This dude KNOWS his tech. We even got into HDMI/receiver issues I’ve dealt with before, and he knew exactly what I was talking about. He also helped me with a screen protector for my Galaxy S24 Ultra, explained the replacement coverage, and pointed me toward a camera battery charger and some Best Buy promotions I didn’t even know about. Luis was knowledgeable, patient, honest, and genuinely helpful from beginning to end. Employees like this are exactly why people come back. ⭐️⭐️⭐️⭐️⭐️ Luis — thank you, brother. You absolutely killed it. Best Buy needs to take care of this guy. 💯🔥 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX UPDATE — Another great experience ⭐⭐⭐⭐⭐ Came back to Best Buy again, and this time Fernando helped me out. I was buying a Samsung Galaxy A37 for my mom, and he made the whole process easy and enjoyable. I was also looking for a battery for my Canon camera. They didn’t have it in stock, which is completely fine, but Fernando still took the time to help me look into it instead of just brushing me off. After buying the phone, I started asking him about some of the newer TVs. Instead of just pointing me toward the TV section, Fernando actually walked over there with me, showed me the different options, and broke down the newer display technology, picture quality, gaming features, and what the differences actually mean in real-world use. He knew his stuff and made it easy to understand. We even ran into a computer/payment issue during the phone transaction. The first computer glitched, so we simply moved to another one and got everything handled quickly. No unnecessary waiting around or making things complicated. Fernando was knowledgeable, patient, efficient, easy to talk to, and genuinely helpful. I actually had fun shopping, which says a lot. Customer service like this is exactly why I appreciate employees who take pride in helping people. And I still want to recognize Luis from my previous visit as well. He helped me with my home Wi-Fi setup and recommended the eero system, which ended up being exactly the right call. He also helped with my Galaxy S24 Ultra screen protector, camera accessories, and took the time to explain everything instead of just trying to make a sale. Two different visits, two great experiences. Luis and Fernando both deserve recognition. Employees like these are the reason I’ll keep coming back to this Best Buy. ⭐⭐⭐⭐⭐

Muy amable el personal.