Best Buy Chula Vista

Excelente ofertas y ultimos modelos de cómputo

Great products for what I need and a very clean store, but I had a frustrating and uncomfortable experience here recently. From the moment I entered the aisle, I felt like I was being actively shadowed and monitored by staff rather than helped. After I moved around the corner into another aisle, an employee came up behind me to ask if I needed assistance. ​When I asked if they had a simpler, more affordable version of what I needed (a basic flush wall adapter to fit behind a dresser), the employee immediately dismissed my question. He claimed they didn't have anything else without even looking despite cheaper, basic options being right there on the shelf. I ended up finding the exact simple option on my own, grabbed it, and left. ​I understand retail stores deal with high theft, but this isn't the first time I've been profiled on the floor and then dismissed when I actually needed help. The only time I have a great experience here is when ordering online for store pickup obviously because the item is already paid for. If I have to rely on an app just to avoid bad in-person service, I might as well cut out the middleman and order off Amazon. ​The hovering made me feel like a security concern rather than a customer, and the actual assistance was lazy. Store management needs to focus staff on real product knowledge and genuine service instead of aggressive surveillance.

My husband's experience: He went in to return the Samsung phone valued at $1,400 he had just bought less than a week ago. Had been told by the staff that if he wasnt satisfied with the purchase he could return it within 15 days of purchase. Unopened box was full refund, opened box he would be charged $45 and would get the rest of the money back. Had the reciept and everything. He was fine paying for the $45 open box fee. The employees and manager made the transaction impossible. They told him he would only get $800 back. My husband kept his composure but sternly told them this wasn't what was agreed upon purchase. They escalated the situation to calling security and eventually police. All he wanted was his refund according to their return policy. Needless to say, wont be back. Absolutely disgusted with their behavior. Unprofessional and incompetent. He went to the one in Eastlake. Service was completely the opposite. Checked his receipt, no fuss, friendly staff, and got his refund how it should have been. No more no less.

Came in just look at a couple things and I left with a new washing/drying machine! Bell was able to match their competitors price and help me apply for a Best Buy Credit card. Thank you Bell for the BEST buy service!