Shout out to Debbie who helped me pick up my order. She was so fast and efficient...I was in and out in under 2 minutes!
Waste of 30 minutes. I needed a radio wiring harness adapter, out of stock. I also needed an Xbox, they had a tag indicating it's behind the counter, out of stock. Don't waste your time here.
Response from Best Buy
July 29, 2026
Hello Andrew,
Thank you for sharing your experience. We understand how disappointing it can be to make the trip to the store only to find the items you needed unavailable.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/qilZuM)
Twitter/X (https://bby.me/ynnNQ4)
Instagram (https://bby.me/W4UYGN)
When reaching out, please reference your Google Review 195103.
This is not my "usual" Best Buy, however I scheduled an online pickup since it was on the way to my haircut. When I first walked in, an employee promptly greeted me and asked if I was looking for anything specific. I mentioned I just needed online pickup, which was right near the front; he directed me right away! At the Store Pickup counter, I was quickly aided by Debbie, who scanned my order pickup and was friendly throughout the transaction. She informed me of the continuing perks of my Best Buy Plus membership and gave me more information on the 2-Year Accidental Geek Squad Protection. Seeing as I'm trying this product out for the first time, I ended up purchasing this protection with Debbie's assistance!
The entire process was smooth and I had a great experience with the two employees I interacted with. I shopped around 10:30-10:45am, apologies to the young man who was greeting me as I didn't quite catch your name. Stellar work, Debbie and co!
Great experience at Best Buy in Chula Vista! The store was clean, organized, and had a great selection of electronics and appliances. The employees were friendly, knowledgeable, and helpful without being pushy. They answered all my questions and made the entire shopping and checkout process quick and easy. I truly appreciated the excellent customer service and would definitely return for future purchases. Highly recommended! ⭐⭐⭐⭐⭐