Best Buy Chula Vista

Some serious training needs to be done. I came in to get my printer fixed with the geek squad, I had an Appointment. The gentleman just said “hey you fall within warranty just go to customer service and they will get you set up with an exchange for the warranty and the device. I go to customer service they tell me the exact same thing, you fall under warranty you could get the same device or a new device that’s better quality. We’ll the process and exchange for the device in the warranty and was sent to the electronics section. I tried asking for help. The first gentleman was not as experienced in the printing section so luckily he sent true expert! The gentleman was extremely helpful, he helped me pick out my printer & was super knowledgeable so kudos to him. He had a good attitude, I have nothing bad to say about him. When it came to checking out they added a warranty I asked why if I was told two separate time that my warranty would also be exchanged. processed the exchange for the device but added a new Warranty. A lead was requested, and after the lead came, she did not exchange my warranty and made a fuss about the situation. Her name was Miriam, I believe that before you make anybody a lead, you should definitely focus a little bit more on your training and ensuring that all of your employees are in sync with what they’re delivering to the customer. This lack of experience, training has left me with would’ve been a pleasant experience into a terrible experience. Good product knowledge for the guys assisting me, terrible “lead”!!!

Huge thank you to the GOAT of Geek Squad, Isaiah. He was able to guide and assist me through a super frustrating repair process for a faulty laptop. If you want good service, contact Isaiah!

Great place to buy my TV, thanks guys.

Muy buen servicio