Frequently Asked Questions About Best Buy Citrus Heights
How do I check product availability at the Citrus Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Citrus Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Citrus Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3530 reviews)
Emmanuel M
April 21, 2025
5 out of 5
My go-to electronics store since Frys closed. Check website for product availability before making a trip. Competitive pricing and plenty of brands yp choose from.
C T
April 11, 2025
1 out of 5
I returned a ring doorbell camera and the young white woman working there with light brown hair she was awful. I packaged the camera with bubble wrap and during the return she opened the box up and removed all of the protective packaging and I told her she should put the protective wrap back on and she said no. She refused. She acted like she was on a pedestal and she was the queen. She then put the bare camera back in the box and discarded my bubble wrap so basically the camera will bounce and move around and get scratched up inside the box without the protective wrap. Worst customer service I’ve ever experienced in my life. Best Buy is awful !! I’m honestly disgusted with the service received. I ordered and purchase a ring camera off of Best Buy and returned it less than 24 hours later…. It’s a BRAND NEW camera. The way she treated it was like trash
Response from Best Buy
April 11, 2025
Hello,
Thanks for leaving your feedback here, we appreciate your bringing your concerns to our attention. We would like to get more information regarding the store you visited and document your feedback. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65031771 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Nicholas R
April 11, 2025
5 out of 5
My favorite store for all electronics!!!!!
alok j
April 08, 2025
1 out of 5
My experience was extremely terrible. I went there on Monday and purchased a Mac Air and they didn’t have the color in stock. I paid for the Mac Air and the rep helped me placed my order and promised my shipment will arrive Tuesday end of day. Tuesday comes and I received a text from UPS at 6:30pm my shipment is delayed until Wednesday. So I contacted the store and they told me the manager would be able to give me my Mac Air since they have it in stock. Once I got to the store, I informed Robin at the register I need to speak to a manager. Finally the manager came and Robin pulled him aside and informed him my concern and frustration because I won’t be home for two weeks. I even took today off work waiting for a package that never came. And now they want me to paid for another Mac because they cannot cancel the shipment from UPS. Services were terrible and unfair I have to pay for 2 Mac and who knows if I will truly get my refund from my first purchase. This experience has been horrible and Robin is managing the manager. I can’t recalled the managers name. I don’t recommend others going to this location because services were terrible and they stood at the register not able to resolve my concern and I left without my merchandise I already paid.
Response from Best Buy
April 09, 2025
Hello there.
Thank you for providing your insight. We know how important it is to get the help that you need while shopping with us, and we would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65024464.
Regards,
^Jason