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Frequently Asked Questions About Best Buy Citrus Heights

How do I check product availability at the Citrus Heights Best Buy?
How do I check my order status?
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Citrus Heights stores’ holiday hours?

Recent Reviews

4.1
(3567 reviews)
Гордійчук Н
July 12, 2025
5 out of 5
a good place
Ken S
July 10, 2025
1 out of 5
I ordered a nearly $1,000 TV through Best Buy and had it delivered to my home in Antelope. It arrived damaged, and while I reported it immediately, I was told the soonest replacement would be over 5 days later. I've be waiting almost 2 weeks for this TV to be delivered now. I also submitted a formal complaint to customer service with no response at all. There was no urgency, no follow-up, and no accountability. For a high-cost purchase like this, I expected better support. This experience has made me lose trust in Best Buy, and I won’t be making large purchases from them again.
Response from Best Buy
July 11, 2025
Hello, Ken, Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving clear communication, especially about your delivery. We appreciate your feedback, and would like to offer further assistance. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #13821” when reaching out on social media. Regards, ^Ruby
Joe a
July 06, 2025
4 out of 5
This review is based on our experience on Sunday, July 6: we had placed a mobile order for a TV and after waiting for an hour without any updates to the status of our order we came by the store to see if the order was ready. The customer service desk checked but they stated that the warehouse hadn’t received the order yet and that we just need to wait until we get the confirmation from our mobile order without any estimations for how long that may be. While we waited for an update that might never come, we perused the TVs and a gentleman came by to see how he could help. When we explained that we were just waiting for a mobile order he came up with an idea: since the item is in stock, cancel our mobile order and just buy the item in store… BRILLIANT! Now, why couldn’t customer service think of that? 🥴 He went back and got the TV himself, and even helped us load it up onto our car. Now THAT’S what excellent customer service looks like.
Sakdachai T
July 05, 2025
5 out of 5
Love here. Geeks squad best, too.

About Best Buy Citrus Heights

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