My mother got her iPhone 13 battery replaced at the Citrus Heights Best Buy in January 2025. I felt comfortable recommending this option to her because they use Apple parts and her phone was not holding a charge. The store installed a new battery for her and, after multiple delays, returned her phone to her with a broken volume rocker. I spoke to the manager twice and we also spoke and brought it to Apple. If we had gotten the repair done at the Apple store they would have taken care of us and stood behind their repair. But the best buy store would not and they said they didn't do it. Apple said there's no way my mother could have damaged a volume rocker button by herself. I would NOT recommend ever getting an apple repair at Best buy for this reason they do not help if they damage your phone. $89 gone and a less than functional phone.
Edit: I dm'd them per their request and they told me the same thing I was told in January/February after Best Buy broke my phone ... there was nothing they could do about their negligence. I wholly encourage anyone who has an Apple iPhone to go directly to an Apple Store and AVOID going to this or any Best Buy for a repair. They do not have your back.
Response from Best Buy
December 14, 2025
Hello,
Thank you for the review. We understand your frustration with your phone repair. That is certainly not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 87812.
Shay in the TV Dept was very helpful and was able to answer all my questions before my purchase
Not bad.. it's a best buy..who ever drives this, nice.