Best Buy Citrus Heights

Today I was at this Best Buy location, and it was my best experience by far, thanks to Matt, who was incredibly helpful, respectful, and fully engaged when we described our issue regarding an LG TV and got it resolved very promptly. Matt also knows fantastic customer service, knows a lot about the product that he sells, and is very professional. Will be coming back as long as Matt is here, for sure.

Bought a lenovo tablet as a Christmas present for my family, it was all sealed, sent it to my home country, when my parents opened it, there was a used cracked apple tablet. The customer service didn't help at all. Best buy turned out the worst buy. If you buy anything from them, check it at the freaking register or you will only loose money.

We go for computer-type stuff

I have frequented this location for many purchases. This time around I was inconvenienced and the representative was not forthcoming with me after I drove over an hour to another location. I have a shift that starts in the next 30 minutes and was not told that an order that was time sensitive as well as after explaining my situation I was just technically passed off to another store and not told that I’m driving to cancel an order and reinstate a new thing that would take me another hour plus. I’ve had to explain /give context to over 6 different people so far which is the frustrating part. So essentially no one is being cohesive with each-other which accredits the lack of effiencency. I got here to be told the order cannot be found then after asking to pull down Rome for someone to do their Job. The order was found. This makes no sense to me because have I been told the due process then I would’ve opted for a less tedious process given what my schedule looks like.