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Frequently Asked Questions About Best Buy Citrus Heights

How do I check product availability at the Citrus Heights Best Buy?
How do I check my order status?
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Citrus Heights stores’ holiday hours?

Recent Reviews

4.1
(3632 reviews)
Andrew B
November 03, 2025
1 out of 5
Sold me an open box tv and soundbar. The tv was faulty immediately after the return policy ended. And now after 6 months of constant issues it just died. I’m not sure why they sold something that clearly had issues from the start. I knew it was an open box but the expectation is that you’ll receive a functional item. I now have a huge paperweight. The sound bar was also missing its remote. Turns out that the remote is necessary for pairing the soundbar to the tv. So without I’m stuck with a useless item. Thankfully the folsom location had the same item, for less, and in better condition. This whole store seemed run down and less organized than other locations. I won’t be coming here or any other locations if the products are just going to break less than a year after purchase.
Response from Best Buy
November 04, 2025
Hello, Thank you for your review of open box purchase. To discuss this experience in detail. Please reach out on the social media link below. Mention review #64348. Facebook (https://bby.me/j6wdki) Twitter/X (https://bby.me/5er7i2) Instagram (https://bby.me/8q0hdd)
Michael E
November 03, 2025
5 out of 5
Helpful staff. Clean store. The product i needed was available.
Geery J
November 01, 2025
5 out of 5
Awsome place
Debora L
October 25, 2025
2 out of 5
My laptop suddenly lost power while it was plugged in. I have the BB Total membership, but couldn't utilize it for this laptop because I didn't purchase it from BB. After looking online for solutions, I decided to take it to Best Buy for repair anyway. I called and did some troubleshooting with a tech over the phone who said that I would need to take it in because they could not help me repair it over the phone. I set an appointment, and when I went in I was told by the tech at the desk that they couldn't help me with my laptop. He said that I would have to pay $80 to ship it out, and then whatever costs that it would take to fix it plus shipping. Additionally, he said that it could be 2 to 3 weeks before I would get it back. I decided to leave and think about if I wanted to do that, just buy a new one, or see if there were any other places nearby that could fix it. In the meantime, I also decided to get back online to see if there was a fix. And I found it. And I do not understand why the tech on the phone could not tell me how to do this, or the tech at the store. It was so simple I couldn't believe it. Seriously! So I am pretty disappointed with this place right now, and considering whether or not I want to renew my membership.

About Best Buy Citrus Heights

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