Best Buy Citrus Heights

It's Best Buy. It's never the best, but it's always great. This one is no exception.

Friendly, approachable staff.

Very disappointed with my experience. I was charged $200, and I feel the charge was misleading and unfair. I did not receive a clear explanation beforehand, and the situation felt very dishonest. I contacted them about the issue, but I was not satisfied with the way it was handled. Please be very careful and make sure you understand every charge before agreeing to anything.

Selling You Unusable Phones Owned by Deadbeats Best Buy sold me an iPhone represented as “unlocked” that T-Mobile ultimately determined had a **nonpayment block on its IMEI**, making it impossible to activate. In other words, Best Buy sold me a phone that someone else apparently stopped paying for—and I was left holding the unusable device. It's like selling someone a car with a boot on it. I spent three days without a working phone, lost two workdays, and spent hours and hours dealing with T-Mobile and Best Buy trying to transfer an eSIM that was never going to work because the problem was the phone itself. Best Buy acknowledged the problem. Alexis initially seemed prepared to help, but when manager Willie became involved, we went around and around "corporate doesn't allow me to do that". "You have to buy something else in order for me to give you some sort of discount on the. new phone" they were trying to sell me. The solution offered after all of this was essentially a $15 phone case and to pay $10 for a screenprotector that is normally 29.99. Meaning, I get screwed and get $5 bucks for it and a "new" phone with a worse camera that can't charge on a docking port without that cheapo case anyway. The bigger issue is this: **Why is Best Buy selling phones that are technically “unlocked” but have financial blocks that make them unusable?** And why isn't this identified before the phone is sold? I had no reason to know that “unlocked” does not necessarily mean “eligible to be activated.” Best Buy should have a system to protect customers from exactly this situation. I lost an enormous amount of time and money because of a problem that was not mine. A $15 case is not an appropriate response and charging me full price on another phone. Unlocked does to mean usable.