Best Buy Citrus Heights

Selling You Unusable Phones Owned by Deadbeats Best Buy sold me an iPhone represented as “unlocked” that T-Mobile ultimately determined had a **nonpayment block on its IMEI**, making it impossible to activate. In other words, Best Buy sold me a phone that someone else apparently stopped paying for—and I was left holding the unusable device. It's like selling someone a car with a boot on it. I spent three days without a working phone, lost two workdays, and spent hours and hours dealing with T-Mobile and Best Buy trying to transfer an eSIM that was never going to work because the problem was the phone itself. Best Buy acknowledged the problem. Alexis initially seemed prepared to help, but when manager Willie became involved, we went around and around "corporate doesn't allow me to do that". "You have to buy something else in order for me to give you some sort of discount on the. new phone" they were trying to sell me. The solution offered after all of this was essentially a $15 phone case and to pay $10 for a screenprotector that is normally 29.99. Meaning, I get screwed and get $5 bucks for it and a "new" phone with a worse camera that can't charge on a docking port without that cheapo case anyway. The bigger issue is this: **Why is Best Buy selling phones that are technically “unlocked” but have financial blocks that make them unusable?** And why isn't this identified before the phone is sold? I had no reason to know that “unlocked” does not necessarily mean “eligible to be activated.” Best Buy should have a system to protect customers from exactly this situation. I lost an enormous amount of time and money because of a problem that was not mine. A $15 case is not an appropriate response and charging me full price on another phone. Unlocked does to mean usable.

I purchased an 83-inch LG G6 OLED television and a complete LG sound system from Best Buy. I paid a substantial premium because I expected knowledgeable advice, professional installation, and proper coordination. The television was a good recommendation. It has an excellent picture, and the television and soundbar mounts were installed correctly. One local employee was also extremely helpful in arranging the eventual return of the LG sound equipment. Those positive points are why this is a three-star review. Unfortunately, one of the two LG M5 surround speakers repeatedly disconnected. I spent many hours resetting components, rebuilding the speaker group, reconnecting through the LG ThinQ app, changing Wi-Fi settings, and reconfiguring my home network. I am a retired electronics engineer, but no customer paying for professional installation should have been expected to do this work. The original installers left without demonstrating that the complete system worked or showing me how to operate it, even though a demonstration was included in the service I purchased. When I reported the problem, a manager suggested that I contact Xfinity. That made no sense: Xfinity neither sold nor installed the equipment and could not replace a defective speaker. Getting local help was also difficult because calls to the store were routed through Best Buy’s automated system and national call center. The eventual replacement, an ULTIMEA Skywave X70 system, was sold through Best Buy Marketplace. The store could not order it as part of the exchange, so I had to research and purchase it separately, coordinate delivery and installation, and ensure that the original equipment was authorized for return. Scheduling added further frustration. Best Buy provided a 7 a.m. to 7 p.m. window for a job estimated to take 70 minutes. The narrower window was not provided until 6:46 the evening before, too late to preserve other appointments requiring 24 hours’ notice. I paid another $219.99 for the replacement installation. The installers said they had never seen this system before. They mounted and connected it but did not configure the television correctly. After they left, I changed the television’s digital sound output to Pass Through myself, completing the setup and eliminating the lip-sync problem. Without my input, the system would have been left improperly configured. The package also included speaker stands, but they arrived after the installation crew had left, so I had to assemble and position them myself. The ULTIMEA system now works very well, and Best Buy issued the proper $1,066.69 refund for the LG equipment. However, I paid about 29% more than comparable Amazon pricing because I expected Best Buy’s expertise to make this purchase easier and more dependable. Instead, I became the engineer, troubleshooter, and project manager. Most customers could not reasonably have done this work. If Best Buy cannot provide the expertise its premium is supposed to purchase, there is no reason to pay that premium.

Employees were quick and super helpful with our purchase. They made our trip MUCH easier and kept offering their help in case we got stuck loading our purchase into the car.

Shawn was awesome! I went looking for ear phone because they last few I purchased online decided one ear bud didint want to connect to my phone. Being as Im going on a long Japan trip I wanted working earphones. He answered all my questions and even went the extra mile to look up on his phone and compare different ones for me. Left very satisfied and they have a 2 year protection plan:)