Purchased online, easy transaction (app bit more complicated than website), I was able to use Samsung Pay for 2% cashback, 20 minutes later got notification from store to come pickup my TV, once at the store took like 3 minutes from the time I entered and exited the store. Customer service is friendly and helpful
Ordered online for pickup. My order was ready in less than an hour. I was in and out in 10 min.
Russell H
November 15, 2025
I have found Best Buy to have great customer service and products. You may find Costco a bit cheaper but their service and convenience makes up for the small difference in price. Staff is knowledgeable on all the products in their area.
I recommend
Don't get store credit. What they don't tell you is they restrict you on how you spend your own money with their store credit. It was my money to begin with and now I'm being forced to spend it how they want. Talk about getting scammed.
When I contacted their support for an actual explanation I was just quoted their policy.