Best Buy Citrus Heights

I have frequented this location for many purchases. This time around I was inconvenienced and the representative was not forthcoming with me after I drove over an hour to another location. I have a shift that starts in the next 30 minutes and was not told that an order that was time sensitive as well as after explaining my situation I was just technically passed off to another store and not told that I’m driving to cancel an order and reinstate a new thing that would take me another hour plus. I’ve had to explain /give context to over 6 different people so far which is the frustrating part. So essentially no one is being cohesive with each-other which accredits the lack of effiencency. I got here to be told the order cannot be found then after asking to pull down Rome for someone to do their Job. The order was found. This makes no sense to me because have I been told the due process then I would’ve opted for a less tedious process given what my schedule looks like.

Wonderful service. I came with my Mother to help her upgrade from her old laptop to a good gaming PC (she had been asking for it). A store associate named Peyton was super helpful, and showed us the best deals. I couldn't thank him enough. We bought a PC, two monitors, and a USB stick. Shout out Peyton for stellar service. Would come again!

Staff was very helpful

Where to start. I understand that no one at the store cares but I hope customers will see this. I went to Best Buy, where I've been buying my electronics and appliances since 2012. Ordered 2 iPhone 18pro max waited a week and when I went to pick up, it was cancelled about one hour before I got there. one of the phones was gone and one was there. They had an explanation but honestly I couldn't care less cause for some reason any explanation they give only makes sense to them. I went back the next day to pick up my phone and while the Verizon rep was working on the new account since I was trying to switch from ATT TO VERIZON, someone from Folsom Best Buy puts a hold on the phone. Now apparently the manager of Citrus Heights Best Buy "canceled" that transaction and they're waiting for the system to clear the phone so I can get it. They asked me to go home and once the system "cleared" it they'll give me a call. My guess is that either the other customer got it or the Best Buy system is running a background check on the phone cause I still haven't gotten a call and I'm pretty sure I won't get the call until they order a new one and say the system finally cleared it. Even more frustrating is the magic word, the "apology " without any solution. So if you need to buy anything from Best Buy, know you'll get it in 2 to 3 months or take your business to another store. Btw this one star is more than Best Buy deserves