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Frequently Asked Questions About Best Buy Citrus Heights

How do I check product availability at the Citrus Heights Best Buy?
How do I check my order status?
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Citrus Heights stores’ holiday hours?

Recent Reviews

4.1
(3665 reviews)
Boomrz N
December 21, 2025
1 out of 5
If there were 0 stars for this inferior Retailer, I would be proud to honor the Best Buy Corporate Exec who decided to outsource incoming "local" phone enquires. DO NOT TRUST info. supplied by the overseas phone center if you value your time and gas money. I called the # listed for Best Buy and was told the item I was interested was in stock at my local store. When I got to the store a
Response from Best Buy
December 22, 2025
Hello, Thank you for sharing your review with us. We aim to provide accurate information to all of our customers and would like to follow up with you to further discuss your experience. Please connect with us through private message on Facebook (https://bby.me/q79tyj), Twitter/X (https://bby.me/0ghhz4), or Instagram (https://bby.me/hzigwv). Please be sure to mention your Google review number 92728. Thank you!
Taiba N
December 17, 2025
5 out of 5
Amazing service from Bri! She was patient, helpful, and truly cared about helping us. Best customer service experience, thank you!
Zephirka n
December 15, 2025
4 out of 5
Would have been 1 star if a second employee didnt engage to ask questions. Maybe my work clothes looked suspicious. But he found for me what the first employee said wasn't in stock. Thank you for putting in effort for looking out for the stores merch and cross checking facts on if what I needed was fitting. Didn't catch his name but double pierced lip guy lol.
Don N
December 14, 2025
1 out of 5
My mother got her iPhone 13 battery replaced at the Citrus Heights Best Buy in January 2025. I felt comfortable recommending this option to her because they use Apple parts and her phone was not holding a charge. The store installed a new battery for her and, after multiple delays, returned her phone to her with a broken volume rocker. I spoke to the manager twice and we also spoke and brought it to Apple. If we had gotten the repair done at the Apple store they would have taken care of us and stood behind their repair. But the best buy store would not and they said they didn't do it. Apple said there's no way my mother could have damaged a volume rocker button by herself. I would NOT recommend ever getting an apple repair at Best buy for this reason they do not help if they damage your phone. $89 gone and a less than functional phone. Edit: I dm'd them per their request and they told me the same thing I was told in January/February after Best Buy broke my phone ... there was nothing they could do about their negligence. I wholly encourage anyone who has an Apple iPhone to go directly to an Apple Store and AVOID going to this or any Best Buy for a repair. They do not have your back.
Response from Best Buy
December 14, 2025
Hello, Thank you for the review. We understand your frustration with your phone repair. That is certainly not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 87812.

About Best Buy Citrus Heights

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