Frequently Asked Questions About Best Buy Citrus Heights
How do I check product availability at the Citrus Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Citrus Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Citrus Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Citrus Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3704 reviews)
Lisa G
March 25, 2026
1 out of 5
Pushed us to purchase open box washer and dryer and then lost the items!
Kelly F
March 25, 2026
5 out of 5
Clean and friendly and helpful staff!
Constantine B
March 24, 2026
1 out of 5
The evening managers are rude specially the asian manager. And don't call the store number if you need to talk to the store workers because it will direct you customer service that DOES NOT WORK IN STORE. Go to the store because the workers here are lazy.
Response from Best Buy
March 24, 2026
Conmstantine,
We are sorry to learn of what you experienced in store with the workers, management, and over the phone. We'd be delighted to assist with your concerns. Please send a private message to Facebook (https://bby.me/amXKwa), Twitter/X (https://bby.me/o98P7g), or Instagram (https://bby.me/ggaRFC) and reference Google Review 134264. We look forward to hearing from you.
Faye
March 14, 2026
5 out of 5
I went in seeking help with my laptop and was greeted by staff Shenon and Payton. They were knowledgeable and down-to-earth making the process very smooth. They explained their membership system without pressuring me which I also
also appreciated. I highly recommend Best Buy for new electronic purchases.