Best Buy City Of Industry

Extremely Poor Customer Service – Felt Like a Criminal I recently visited Best Buy to return a brand new iPad that had a noticeable dead pixel on the screen. From the moment I approached the customer service desk, I was treated with suspicion and hostility. Three employees confronted me, and instead of helping or showing any concern about the issue, they interrogated me as if I were doing something wrong. I pointed out the screen defect, but none of them even looked at the device. They just kept repeating “Where?” with stern faces, making me feel more like a criminal than a customer. This is not the kind of experience anyone should have when seeking help with a legitimate product issue. The employees clearly lacked proper training in both product evaluation and basic customer service. It was unprofessional, uncomfortable, and deeply disappointing. Best Buy seriously needs to improve its staff training and remind employees that they are there to assist—not accuse—customers.

Have a choice so much

Went in with a friend to help her find a wifi router for her new apartment. Asked about the linksys brand as I got mine there five years ago and works great. Sales guy told me it was discontinued. I looked it up online later and they are not discontinued. So he lied. They only have wifi routers on display for $100 plus. When I told him wifi routers for a small apt only cost $30 to $40 he became condescending and said “good luck with that”. Went to another store and got a wifi router for $28 (on sale normally $35) and it’s working great. This is why a lot Best Buy stores are going under. Aggressive sales people that think we are dumb enuf to be pushed into a more expensive product we don’t need. They did have a good deal for a refrigerator though but my friend ordered it online. Best Buy is great if you order online but in person they try to rip you off. Stick with online.

Walked into the store mainly to check out if they had any Pokemon cards in stock. Unfortunately there were none, but the front entrance worker was helpful and gave tips on when the shipments usually come in and the best times to check. He was really nice about it & very informative, so I appreciated that. Following his advice I've tried as often as I could to checkz but still haven't ever seen anything on the sshelves. Apparently despite them getting new product, everything just keeps getting eaten up by online pre-orders. The remainder (if any) would go on the shelves supposedly, but that hasn't happened in at least 2 months... Good customer service, clean store, just wished they'd have more stock to put on shelves