Best Buy City Of Industry

I came here to buy a Samsung phone and trade it in with my Fold 6. First, the staff at the Samsung counter couldn't answer my question about how much I could trade it in for. They told me to go to the service window. So I went to the service window, and after checking for a long time, they said my phone couldn't be used for trade-in (my phone is very new and has a valid number; it's definitely not a blacklisted phone). My patience ran o

Terrible management during Best Buy’s anniversary promotion. Manager Fred distributed all the promotional gift-card vouchers before the store opened, but no one informed the more than 100 customers still waiting in a line that wrapped around the building. We stood outside in the hot sun for about 30 minutes while customers were admitted a few at a time. After entering, we waited another 20 minutes, only to learn that the promotional gift cards had been gone since the store opened. Management knew the promotion was already over but allowed everyone to keep waiting without making a clear announcement. When I asked Fred why he had not notified the line, he simply said that he had gone outside to distribute vouchers—even though that happened before opening and did nothing to inform the remaining crowd. He then responded to my complaint with the nonchalant remark, “I might get fired tomorrow.” There was no accountability or concern for the customers whose time had been wasted. I also heard other customers alleging that employees told them Pokémon cards were sold out, only for boxes to later be sold to people they believed were acquainted with store employees. I did not personally witness those transactions, but Best Buy should investigate the complaints and review the store’s sales records. This store appears to suffer from serious problems with communication, fairness, and management. Based on this experience, I would not trust this location to handle future promotions honestly or competently.

Want to bring awareness to ppl buying this tablet for $500 it does not come with a charger. So now I'm not just spending 500 in the store but now have to buy one cause the tablet is almost dead and no charger. Worst purchase ever!!!!.....

Would give NEGATIVE stars! MOST Customer service staff are rude, incompetent, and acting like kindergarteners! Some customers staff should be FIRED!! Never buy any laptop or computer from this Best Buy location! They would treat you like a thief and making all the excuses trying not to accept the return even within 15 days!! Return the $300 laptop which purchased only 4 days. I had spoken to three customer staff, one supervisor, and waited 40 minutes to have Geek Squad tech guy to verify the $300 laptop is in original condition before getting my refund credited! They made you wait more than one hour to complete the refund! The customer service tall girl wearing eye glasses (didn’t remember her name after talking to 4 other staff) was very rude and incompetent. She kept telling me to wait then walked to the back do something then back and forth few times. Then said I ordered online then long paused…she couldn’t figure it out how to process refund. She said it has to ship it back and told me to log on my Best Buy account. What the heck? Who walk into Best Buy today to buy a laptop nowadays? Then another kindergartener guy said I have to log on the my Best Buy account it is the process. I asked him why so complicated. He just walked away. Then both walked away. They should be fired!!