Best Buy City Of Industry

Great customer service and friendly staff, could not find my order but they were still helpful and forthcoming. Ty and hidden gem no lines or crwd at this location ty.

I had a very frustrating experience today at the Best Buy in City of Industry (17545 Gale Ave). I went there to return a TV that cannot be used because it has a faulty power supply. At the returns counter, the associate refused to check my physical receipt, insisting he could find the order on the computer. He then entered an incorrect order number, which caused a mismatch between the TV and the purchase record, and the return was denied. When I asked him to try again or double-check the information, he became impatient and told me to go to another store to complete the return instead of helping resolve the issue on the spot. As a result, I had to carry the heavy TV by myself and transport it to a different location. Fortunately, when I arrived at another Best Buy store, the return was processed smoothly and successfully without any problems. This caused unnecessary inconvenience and wasted a lot of time. What is even more disappointing is that this unprofessional behavior by the employee appeared to be tolerated by the female manager. When staff make mistakes and simply redirect customers to other stores instead of fixing the problem, and management acquiesces to such conduct, it reflects poorly on both the employee and the store’s leadership. This lack of accountability damages the company’s image and erodes customer trust. Best Buy needs to significantly improve training and supervision for return associates so they can accurately process transactions and provide helpful, solution-oriented service — especially for customers with large or heavy items.

I was in the store for 30 minutes without being attended to; everyone was busy with their own tasks, and unfortunately, there were no salespeople available.

Buena experiencia