Best Buy Clovis

A feeling of safety ( the work they were doing was correct and not damaging of any other functions of the vehicle). A feeling of professionalism ( where they work as a team to resolve concerns for and the future). A feeling of quality (to see the craftsmanship looks like factory work right of the assembly line to the showroom floor). I had my second dash cam ( upgraded) and back for speakers. One more thing, the Clovis location where they don't up sale you they discussed my needs and gave honest opinion with reasoning why. I appreciated that.

I've been a loyal customer of Best Buy for years and have always had decent service other than the usual waving a rep down for help. I have found the reps in most cases were knowledgeable and helpful. That being said, I just had the worst situation ever happend to me and my wife at this Clovis location in all our years coming here. Keep in mind were total tech members and have spent thousands here directly from a brand new 85" sony tv to home stereo and many more other things. We needed a new black microwave so we went in to this Clovis location and ended up ordering in a black GE profile microwave with a sales rep. A week later I was alerted that our microwave was ready for pickup a few days earlier than originally told to us. We didn't think anything of it and was just happy to be getting it earlier. I met my wife at best buy and went to confirm the pickup. The rep was nice and called it to their back room to bring it up. As the rep rolled it up in a hand cart we noticed the box looked a little beat up and the handle on the box was ripped, and we were able to see and feel the microwave from where the handle of the box was ripped a little. I didn't really think twice seeing that for the most part it didn't look like it was dropped or majorly had an issue. He volunteered to truck it out to our car. We got it loaded and went on with our day shopping. After getting home around 2 hours later I proceeded to take the microwave in the house and open the box with a small knife. This was when I noticed the box was retaped as it was only retaped on the middle long run of the top. After taking out the microwave from the box and upon inspecting it, I noticed it was missing the tray, manual, and something sounded loose inside when lifting the microwave out of the box. I told my wife and she immediatly said to go return it after checking the box several times for the missing parts. All we saw was a foam layer with an indentation where we suspected the missing tray should have been. We went directly back to the store. Upon entry the person in the front saw us and asked us if it was a return and I said yes. So she directed us to the front counter and we proceeded that way. Immediatly I noticed two other reps follow us to the counter. The register asked if we were returning the item and why. I gave him all the information, I told him there were parts missing and sounded like something was loose. I did not retape the box and he proceeded to to open the box and removed the microwave to inspect it. As he was doing so the other two moved in as well to look. One of them was Ray from loss prevention. The rep took out the microwave and set it on the ground and this was when I noticed the color of the microwave had a grayish tint, so I took a closer look because I ordered a black on black. We looked up the part number and that's when I noticed it was a grey model in a black model box; the grey also looks black with a hint of grey tint. I was in disbelief and pointed out all the issues and just couldn't believe it, but this is when things got ugly! Right off the back I noticed the reps weren't here to help! Ray and the other rep (I think might have been the manager) walked away to discuss things, I presumed, and the register person went to go help customers. Ray came back after a few minutes and pretty much accused us of foul play and this is when my wife and I were in total shock and disbelief! I told him I'm the one who pointed everything out and feel that we were the ones who were scammed and this is how we were going to be treated?! This continued on with Ray going and coming back atleast three times as I was utterly upset, as well as my wife. I told them we have a long history of purchases and are loyal total tech members with them. Why would we do this?! Long story short and limited on post length, we are disgusted, utterly upset, and ashamed to have been accused in such a way! They did finally end up refunding us to get me out, but all I wanted was the right microwave without missing parts. CHECK ALL YOUR PACKAGING IN STORE!!!

Friendly staff and no wait to check out

Good place