Best Buy Clovis

OK 👍

Went in yesterday around 10:30AM to get my iPhone screen protector replaced under warranty, paid $8 for the replacement, which we expected, everyone was very nice, however there was a younger guy who replaced my screen protector and he seemed to have some kind of attitude. He stood facing the back of the store for several minutes while my husband and I sat there chatting waiting for help, I wasn't sure if he was the person who was meant to do our screens or not, so I didn't bother trying to get his attention, and we weren't in a hurry. He eventually turned around and jumped and immediately began our replacements, all was fine and I had no real complaints until he gave me my phone back and there were a lot of areas around the edge of my screen where there were bubbles, I stood there and used my thumbnail to press them down, it was fine, but then I noticed some weird marks at the bottom, like lint was stuck under the protector, and that had not been there before. I mentioned it to him, he took my phone back, he grabbed a piece of paper off the desk in front of me with a lot of force, like he snatched it with attitude off the desk, okay whatever, I let that go. He's looking at my phone, then he turns around and tries to tell me they were micro scratched on MY screen under the new screen protector, which was impossible. The scratches weren't there before I brought it in, AND the day I purchased my iPhone directly from the Apple store I took it, still in it's box, to Best Buy to have a screen protector put on and to buy a phone case. I don't play about my screen getting cracked, and we all know iPhones have sensitive screens 😂 so I very directly told him no, that was not the case. The issue was with the screen protector or with the application. He ended up removing the protector and said he needed to replace it, there were micro scratches already on the screen protector? Either way, the next screen was perfect lol my screen is spotless now. I didn't really like the guys overall vibe about everything, and the attitude I felt he had, and the way it almost seemed like the two younger women who came over to chat with him were like trying to even chill him out or like reassure him about something? I don't know if he's new, or if he was just already having a bad day, just felt so tense and weird.

I just moved into my new apt and couldnt get my tv to operate properly....best buy sent out two techs who had me up and running in no time!

Excellent customer service. Employees are friendly, very attentive and ready to help.