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Best Buy Colma
Services Offered
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Frequently Asked Questions About Best Buy Colma
How do I check product availability at the Colma Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colma Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colma stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colma Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2743 reviews)
Christian L
January 17, 2025
1 out of 5
Extremely Disappointed with Best Buy’s Service
I am writing to express my profound disappointment with Best Buy’s lack of assistance regarding a significant issue I've encountered. Recently, I purchased a frame TV from them, which worked for one week. Despite spending $2500, expecting a top-notch product and customer service, the experience has been nothing short of frustrating.
Initially, I was thrilled to have made such a huge purchase from Best Buy knowing the quality of products and excellent customer service. Unfortunately, when I received the TV it didn’t even last a week before it stopped working.
I reached out to Best Buy’s customer service, expecting a smooth resolution and assistance in either repairing or replacing the faulty product. Regrettably, the support I received was far from satisfactory. The representatives were not only unresponsive but also seemed indifferent to my predicament. After several attempts to resolve the issue, I was left with no tangible solution or compensation for my loss.
I am now out $2500, left with a non-functioning TV, and feeling like it means nothing to be a loyal total member with them. I sincerely hope that Best Buy will reconsider their approach to customer service to prevent others from experiencing the same terrible service
Response from Best Buy
January 17, 2025
Hi, Christian,
Thank you for sharing your review. Getting a brand new TV like this one should be a really exciting event. Having your TV stop functioning properly so soon and not being able to get it taken care of is certainly not the experience we would want for you to have.
Please connect with a member of our team here at Corporate through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64698079" in your message. Thanks!
Regards,
^April
Ömer C
January 14, 2025
1 out of 5
Worst place u can be !! Customer service are horrible nobody care about you they say wait I come here then then come back 25 minutes later and say I’m going to brake !! Its ridiculous they not serious
Response from Best Buy
January 15, 2025
Hello and thanks for reaching out on Google, Omer.
We try to deliver a great customer service experience and understand the frustration when you feel we have missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64679278.
Kindly,
^Graham
Mason A
January 14, 2025
1 out of 5
Their “warranty” doesn’t actually cover anything. It’s predatory and a complete waste of money. Loss? Nope! Theft? doesn’t matter! Damage? Not to their profits! This is the worst Best Buy I have ever had the misfortune of stepping foot in. I will never shop at any Best Buy ever again. Do your shopping at Target, Amazon, etc. places with working return policies.
Response from Best Buy
January 14, 2025
Hello and thanks for reaching out on Google, Mason.
We understand the frustration when your Protection plan does not meet your expectations. We offer many different plans for items, with different coverage depending on the device. See information here: https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64679057.
Kindly,
^Graham
Octavio C
January 09, 2025
1 out of 5
Sad, every time there is less and less electronic products. Selection is very small and prices are very similar to other retailers.
Response from Best Buy
January 10, 2025
Hello, Octavio,
Thank you for leaving us a review. Shopping at Best Buy stores should be exciting, especially being the leading American retailer specializing in electronics. We do maintain competitive pricing, as we frequently run promotions and discounts on popular items. We appreciate your feedback and would like to formally document this in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Kindly mention the phrase "Google Review, Convo #64662705" when reaching out via social media.
Thank you,
^Ruby