Krista H
September 04, 2026
There is hardly ever anyone to help you. They have only a few employees working and if you were lucky enough to get their attention, they may not necessarily be knowledgeable about the thing you’re looking for. Those of us who remember when it used to be full of employees who were helpful and had some knowledge of their area greatly miss those days. You may as well order things online, coming to the store gives you no extra benefit aside from the immediate gratification if they have your item. And that’s a big if. This location in particular has had the same employee at the door for several years now. He has been very rude to me in the past. However, on this visit, he was standing alone at the door, singing a song very loudly as if he wasn’t even at work. He seemed to be fantasizing that he was starring in a Broadway show on stage. It was very strange and the cashier who helped me was also quite puzzled by his behavior.
I will, however, say that I like the fact that they will collect old electronics there to dispose of them properly.
Response from Best Buy
September 04, 2026
Hello, Krista,
Thank you for reaching out to us here to share your recent experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 218011.
Facebook (https://bby.me/AX2GZP)
X (https://bby.me/RpiBjH)
Instagram (https://bby.me/AClErR)
We look forward to assisting you there.
Traded in phone with Rosalyn back in May and was told my bill would be a certain price and it is more than double that. I have tried to reach out to get this corrected but no response. I have tried to call phone service provider. And it is now September and not resolved. I will never shop at Best Buy again.
Response from Best Buy
September 02, 2026
Good Afternoon, Sani,
Thank you for leaving a Google Review. It fully makes sense needing support when it comes to a trade-in. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #217290" for reference. You can find us here:
Twitter(X):
https://bby.me/8XtxcA
Facebook:
https://bby.me/o1glgN
Instagram:
https://bby.me/FeY5Mg
As usual, Cliff took care of us. I wouldn’t buy from Best Buy without Cliff.