Best Buy Compton

I had a disturbing experience at the Best Buy in Compton (230 Town Center Dr) on July 5, 2025. My disabled mother and I came to purchase appliances totaling over $2,000. We noticed the in-store prices were higher than BestBuy.com and asked for a price match, which is advertised as standard policy. Instead of helping us, the store manager, Ken D., mocked us, told us to “just order online,” and stalled us for hours without resolving the issue. Ken D. was dismissive, smug, and unprofessional. He showed no empathy or urgency, even though my mother was visibly disabled and in discomfort from standing. After we asked for a resolution, he told my mother to leave the store despite her being calm and respectful. We believe his actions were racially biased and ablest. After leaving, we went to another Best Buy location where they honored the price match with no issue—proof this was never about policy, but poor and discriminatory management. I’ve since filed a formal complaint with the Department of Justice for civil rights violations. If you’re a Black or disabled customer, think twice before shopping at this location. Management does not treat all customers equally.

Worst customer service I've ever experienced. Returning items that are NOT OPENED WITH A RECEIPT in hand. My father bought these items prior to his passing 2 months ago, these people have absolutely no sympathy whatsoever, you would think some understanding and empathy would be shown after the manager "losing her husband" maybe people shown her no compassion thats why she projects it to others. I understand their policy but the attitude given was absolutely Not necessary. Maybe advising what i can do instead of repeating "your pass your return period" multiple times was not needed. lord have mercy. Guess this is the customer service in other areas, I'll gladly take my business back to my area, this is a No No for me. Just wanted to give my personal review for my experience today. Thank you Best Buy Compton.

There is an African American woman who works up front, and I believe her name is Kimberly. I would advise avoiding her. She acts as if she owns this Best Buy and seems to give me issues every time I visit. It feels like she enjoys giving me a hard time for no reason. At this point, I am considering frequenting another Best Buy in a different city to avoid her, or I might request assistance from another associate. In my opinion, she is one of the worst customer service representatives I've encountered.

I went in looking for a specific item and Krashana (spelling? Sorry!) helped me find it in no time. Thanks!!