Best Buy Compton

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Richard was amazing 👏 he spent time with me to find the right laptop, amazing deal I bought a laptop Lenovo 32GB Yoga slim 9i, he also found excellent solutions for a couple extra tools. Was very nice Richard. I was lucky to meet him today! Best buy always the best, organized clean welcoming attention to customers providing unforgettable positive experience 👌

I ordered an Open box LG OLED tv that said it was in excellent condition on 7/24/26 it said it was in stock and available for pick up in an hour. I placed my order and was going to pick it up the next day. I rent a U-Haul from Hollywood that ended up costing me $140 so I could pick it up. I get there and first thing the lady tells me is the tv isn’t in excellent condition and it doesn’t come with a stand or a remote. So I run back through it with her and show her my receipt and that the one I ordered comes with everything and is in excellent condition. We were just going back and forth so she got the manager that was above here and he says all he can do is give me Insignia legs and an insignia remote. I keep asking where is the one I actually ordered and if they didn’t have it why didn’t anyone call me or email so I didn’t waste money coming all the way there. All he kept saying is we can just cancel it and you can get your money back in 3-5 days and which I tell him I already spent money on a U-Haul coming here that means I have to do this all over again. I ask if he can just change the pickup to the other who also had the tv and he says no my only option is to cancel the order and just wait for my account to get credited back and then I can go buy it from there. I was in the store for like 2.5 hours and I ended up having to call customer service because there was no real manager in charge there and they wouldn’t be back til Tuesday of the next week. They ended up letting me change the pickup to the other store and I get there and they tell me that my card was declined and I can’t pick the tv up even tho I show them the receipt of my payment and that the account was debited. they also tell me they canceled my order and tried to charge my account twice which is why it didn’t go through. So the whole day was a wash and it was terrible customer service. I would never go back to this store.