Pacific Sales Kitchen & Home Corona

⭐️ 1 STAR — A ROACH WAS INSIDE THE DISHWASHER I BOUGHT FROM BEST BUY I have never had an experience with Best Buy this disgusting and frustrating. I purchased an open-box dishwasher from Best Buy, brought it into my home, and discovered a LARGE COCKROACH inside the dishwasher’s filter. Let that sink in. I purchased an appliance from Best Buy and brought it into my home, only to find a roach INSIDE of it. I immediately called Best Buy to report the situation because I am now terrified that I may have brought roaches into my home. I was told I needed to wait 24–48 hours for the issue to be resolved. I called again the next day expecting someone to actually take this seriously. Instead, I was told there was nothing they could do because their system still showed the dishwasher as “in transit.” Excuse me?! There is a dishwasher physically sitting in my home with a live cockroach inside of it, and the response I received was essentially, “Our system says it’s still in transit.” This is completely unacceptable. I should NOT have to sit in my home wondering whether I just introduced a pest infestation because of an appliance I purchased from Best Buy. I should NOT have to repeatedly call customer service and wait for a computer system to update before someone takes this seriously. I understand that I purchased an open-box item, but open-box does NOT mean infested with cockroaches. If Best Buy is going to resell returned/open-box appliances, they need to make sure those appliances are properly inspected before they are sent into another customer’s home. What makes this even worse is the lack of urgency from customer service. This isn’t a scratch, dent, missing manual, or cosmetic issue. This is a LIVE PEST inside an appliance that was delivered to my home. I am extremely concerned about the possibility of roaches getting into my home, and I am beyond disappointed that Best Buy has not treated this situation with the seriousness it deserves. Best Buy needs to make this right immediately. I expect the dishwasher to be addressed properly and my concerns about potential pest exposure to be taken seriously. I would strongly recommend that anyone considering an open-box appliance from Best Buy think twice and thoroughly inspect the appliance before bringing it into their home. Best Buy, this is not acceptable. A live cockroach should never be part of the “open-box” experience.

Laurie in plumbing is awesome

Debra is super nice and great with customers!

I had an issue with a faucet I purchased almost two years ago and Laurie Estrada was wonderful. After reviewing the issue she contacted the manufacturer who confirmed the problem was with the product so she made the arrangements to have it replaced. I couldn’t be happier with how this was handled and how I was treated!