Best Buy Corona

​I generally appreciate shopping at Best Buy, but my experience at the South Corona store today was alarming. ​First and foremost was a serious safety issue. While waiting for my store pickup, two aggressive dogs inside the store caused a major scene, culminating in a customer shouting that he had just been bitten. What was most concerning was the absence of management or staff stepping in immediately to assist the injured shopper or resolve the situation in a timely manner. Customer safety should be the bare minimum standard. ​Compounding this, basic product knowledge on the floor was nonexistent. Despite promotional banners outside advertising today's launch of Google's new hardware,Googlebooks, I asked three separate employees at the laptop section about the display and not one knew what I was referring to. ​Between the total lack of employee preparation for a advertised release and the failure to promptly address a dangerous pet incident on the sales floor, this store feels completely unmanaged right now. Leadership needs to step up on employee training and enforce clear safety standards.

David helped me out yesterday with picking out some meta glasses. I have a very wild and active 2 year old and he was patient, informative, and had excellent customer service. Thank you for that experience, makes shopping easier and more comfortable.

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stephanie with geek squad at the best buy in corona was very hostile and on edge. i sat near a counter and she asked me very aggressively if i needed help with something, as if i were trespassing or was somewhere where i wasn’t supposed to be. i had set up an appointment online to get my phone fixed, and i told her i was just sitting there because there were no other seats open in their waiting area. then she made a sarcastic remark “she didn’t want my cortisol levels going up” when i was literally just sitting there waiting on my phone. overall, very weird energy. i thought they were gonna be chill cause they seemed alt and tatted up but i was wrong. i left with a fixed phone, but definitely felt uncomfortable from the start, id say skip booking a repair at best buy and go to apple directly.