Best Buy Corona

Very poor customer service from Edwin. I approached him for assistance, and he immediately said he couldn’t help because it was the cashier’s job. When I then went to the cashier, she told me I was supposed to go directly to Geek Squad, but she still offered to help me. During the process, she had to call Edwin over anyway. I explained to Edwin that I had just purchased the item and that it was covered under the guarantee, but he ignored what I was saying and simply stated that the item was damaged and he could not replace it. While assisting me, another customer approached him for help, and he again responded that he couldn’t help them. Overall, the experience was frustrating, unprofessional, and showed a clear lack of customer service and willingness to assist customers.

Good service. Went to by refrigerator got what I wanted and was in and out fast. Great delivery as well.

I had one of the worst experiences I’ve ever had at a Best Buy. I purchased a $1,400 laptop, and the representative seemed visibly annoyed the entire time. It made the experience really uncomfortable. I do want to acknowledge that the representative in the TV section was very kind and helpful. He made the effort to find someone to assist us in computers, which I appreciated but unfortunately, the person who came to help ended up being the worst part of the experience. I was very close to canceling the purchase and going to Target instead, since they also carry laptops. I was genuinely excited to get a new laptop, but the poor customer service completely changed the experience.

My wife's phone was taken over by an unknown app that was causing her struggle to make a phone call. I went to Spectrum store to ask for help. They suggested me to try the Geek Squad at best buy. I went there without an appointment so I did wait for 10 minutes but the young lady looked at it and in 3 minutes found the the invasive app. She remove the app and the phone was as good as new. Very impressive. This was a great experience and worth the 7 miles drive. I definitely recommend the Geek Squad here. I will return to this location for my next purchase.