Dennis R
September 04, 2026
stephanie with geek squad at the best buy in corona was very hostile and on edge. i sat near a counter and she asked me very aggressively if i needed help with something, as if i were trespassing or was somewhere where i wasn’t supposed to be. i had set up an appointment online to get my phone fixed, and i told her i was just sitting there because there were no other seats open in their waiting area. then she made a sarcastic remark “she didn’t want my cortisol levels going up” when i was literally just sitting there waiting on my phone. overall, very weird energy. i thought they were gonna be chill cause they seemed alt and tatted up but i was wrong. i left with a fixed phone, but definitely felt uncomfortable from the start, id say skip booking a repair at best buy and go to apple directly.
Response from Best Buy
September 04, 2026
Hello Dennis,
Thank you for sharing your experience. We appreciate your feedback regarding your Geek Squad appointment and the interactions you described during your visit. While we're glad your phone was repaired, it's concerning to hear that the service experience left you feeling uncomfortable and unwelcome.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/GqJmaQ)
Twitter/X (https://bby.me/FMJdlg)
Instagram (https://bby.me/7brOwa)
When reaching out, please reference your Google Review 218073.
I was honestly surprised by the level of customer service here. I asked an employee for help, but unfortunately, he didn’t seem interested in helping me or even giving my question much attention. I ended up leaving the store feeling frustrated and disappointed. I really expected much better customer service from Best Buy.
Response from Best Buy
September 01, 2026
Getting help in our stores should be easy, and we understand the frustration when your experience did not meet that. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/YS1AVi), Twitter/X (https://bby.me/ls5xlh), or Instagram (https://bby.me/Np7NTb), and mention your Google review, 216376.
Great customer service
Thank you Luis.
Staff here suck. Curbside order turns to 25 minute waiting ordeal where you have to get down any way just to see 5 staff standing around.