Best Buy Corona

Very upsetting when online service is over promising while in-store can’t deliver. Help me understand the difference between online order or buy item in store. I placed an electronic device through online for convenience. It said “will be ready in one hour” that is a very hopeful. I came to the store 5 mins after one hour, I was told the electronic item needs to go through fraud detection through corporate. If corporate does not release, then they cant do anything. So let say if I go into the store and buy something, do I need to have corporate go through the fraud detection before checking out? The item was already charged and post on my credit card 30 mins before I went to the store. If I order Starbucks and the app said 7-8 mins, I came to the store in 10 mins, the staff would tell me the drink needs to go through fraud detection and unfortunately is it available. If your online service requires that type of process which I could understand then there should not be a promising time when it should ready to pick up. Also, maybe include “estimate ” and provide details with ETA. It’s 3 hours mark and still nothing. Contact corporate at 3:00 pm and was told item should be ready to pick up NOW. Well, with benefit of a doubt, I gave 30 mins wait time. At 3:30pm Still nothing. Store is empty and I am sure the available staff(s) can just go grab the item and put at the online pick up area for the customer to pick up. It is a waste of time and gas just because I follow what online said “ready in 1hr”.

This is for Best Buy Corporate, not this store. They're fine. But holy crap your AI operator is completely useless and then when it finally agrees to transfer me to a human that human can't even speak English. So yeah, giant waste of time. If you have a question you may as well drive down to ask on person since it will take the same amount of time.

I received thorough assistance with rush from the Greek squad

Very clean and the staff was helpful. Not in the overbearing kind of helpful but they offered assistance and when we needed it, they were so kind and pleasant.