Best Buy Corona

Pre-ordered Control Resonant Steelbook. I was emailed that they ran out and my order was cancelled. So, let me get this correct, you can TAKE, the pre-order, you just can't DELIVER the pre-order. My daughter will be so happy at Christmas with an empty stocking.

I took my laptop into my local Best Buy and was told they would send it in and fix it. I waited 3 weeks for them to send it back and tell me they were unable to get the part needed. I now have to send it directly to HP for them to fix it. The entire time they had it they just kept saying the part was on back order and they had no ETA.

​I generally appreciate shopping at Best Buy, but my experience at the South Corona store today was alarming. ​First and foremost was a serious safety issue. While waiting for my store pickup, two aggressive dogs inside the store caused a major scene, culminating in a customer shouting that he had just been bitten. What was most concerning was the absence of management or staff stepping in immediately to assist the injured shopper or resolve the situation in a timely manner. Customer safety should be the bare minimum standard. ​Compounding this, basic product knowledge on the floor was nonexistent. Despite promotional banners outside advertising today's launch of Google's new hardware,Googlebooks, I asked three separate employees at the laptop section about the display and not one knew what I was referring to. ​Between the total lack of employee preparation for a advertised release and the failure to promptly address a dangerous pet incident on the sales floor, this store feels completely unmanaged right now. Leadership needs to step up on employee training and enforce clear safety standards.

David helped me out yesterday with picking out some meta glasses. I have a very wild and active 2 year old and he was patient, informative, and had excellent customer service. Thank you for that experience, makes shopping easier and more comfortable.