Best Buy Corona

My wife's phone was taken over by an unknown app that was causing her struggle to make a phone call. I went to Spectrum store to ask for help. They suggested me to try the Geek Squad at best buy. I went there without an appointment so I did wait for 10 minutes but the young lady looked at it and in 3 minutes found the the invasive app. She remove the app and the phone was as good as new. Very impressive. This was a great experience and worth the 7 miles drive. I definitely recommend the Geek Squad here. I will return to this location for my next purchase.

On February 20, 2026, I ordered a freezer from Best Buy (Order Number: BBY01-xxxx). The delivery was scheduled for the 23rd; when the delivery guys arrived, they called me that the product had been damaged and would need to be returned to the warehouse before a new delivery could be scheduled. Since I didn't have time to wait, I told them I wanted to cancel the order. Subsequently, a Best Buy customer service representative called me and asked me not to cancel; they proposed that I temporarily use the damaged freezer, and they would deliver a brand-new replacement a few days later. However, to this day, I haven't received any formal notification—such as a letter or email—regarding this arrangement. Today, I called Best Buy customer service to inquire why the freezer had not yet been replaced. The representative said that more than two weeks had passed, they would no longer replace the freezer for me. According to him, they had left me a voicemail regarding this matter. I have paid the price for brand-new freezer, but I have a defective product. Best Buy has my mailing address and my email address, but they don't give me any formal written notification—offering only a single voicemail instead. I hope that other customers learn from my experience and avoid falling into the trap they set, NEVER NEVER NEVER trust them, they won't keep their promises!!!

Elyse at the Best Buy in Corona provided such a great experience. She was incredibly personable and knowledgeable, and took the time to really explain everything in a way that was easy to understand. You can tell she genuinely cares about helping customers and making sure they feel confident in their purchase. Her energy and professionalism made the whole experience enjoyable. Best Buy in Corona is lucky to have someone like Elyse on their team!

Very upsetting when online service is over promising while in-store can’t deliver. Help me understand the difference between online order or buy item in store. I placed an electronic device through online for convenience. It said “will be ready in one hour” that is a very hopeful. I came to the store 5 mins after one hour, I was told the electronic item needs to go through fraud detection through corporate. If corporate does not release, then they cant do anything. So let say if I go into the store and buy something, do I need to have corporate go through the fraud detection before checking out? The item was already charged and post on my credit card 30 mins before I went to the store. If I order Starbucks and the app said 7-8 mins, I came to the store in 10 mins, the staff would tell me the drink needs to go through fraud detection and unfortunately is it available. If your online service requires that type of process which I could understand then there should not be a promising time when it should ready to pick up. Also, maybe include “estimate ” and provide details with ETA. It’s 3 hours mark and still nothing. Contact corporate at 3:00 pm and was told item should be ready to pick up NOW. Well, with benefit of a doubt, I gave 30 mins wait time. At 3:30pm Still nothing. Store is empty and I am sure the available staff(s) can just go grab the item and put at the online pick up area for the customer to pick up. It is a waste of time and gas just because I follow what online said “ready in 1hr”.