Best Buy Corona

Staff here suck. Curbside order turns to 25 minute waiting ordeal where you have to get down any way just to see 5 staff standing around.

I had such a wonderful experience at Best Buy! Brenda and employees I interacted with were kind and helpful. They went above and beyond to answer my questions and make sure I found exactly what I needed. It’s not often you come across customer service like this anymore so Thank You

I visited the Best Buy at Dos Lagos in Corona looking for help with a tablet case. Unfortunately, my experience with one of the employees was disappointing. I felt the communication came across by employee name “Jet” as abrupt, dismissive, and impatient, rather than welcoming. The interaction made me feel uncomfortable instead of supported. I understand retail employees are busy, but a little patience and kindness go a long way. I hope management reminds their team that good customer service is not just about answering questions—it’s also about how customers are treated.

Came here to upgrade my phone and totaled into a new phone carrier. Logan at AT &T and the Manager helped me in the process. I feel extremely misled as Logan told me I needed to purchase Best Buy insurance for $200 same day with him. I asked if there was a window I could purchase it in which is normally 60 days. Logan claims there’s no option that the insurance needs to be paid in full up front. Logan also told me it wasn’t possible to do a phone number change with the service. Was told I’d receive a package in less than a week to ship my old phone out for the $1100 credit. It’s been two weeks now and I have not received anything. Really bad customer service from Logan at AT&T. Making up policies from the top of your head is actually beyond me. Somehow the coverage he had me purchase immediately also expires in 2034 LOL. I am unsure if he is new but definitely needs a refresher on work ethic. I liked this location, sucks a travel associate ruined this.