Best Buy Costa Mesa

I am writing to share my recent experience with Best Buy, which has left me extremely frustrated and dissatisfied. I placed a pick-up order on the same day, only to find out that it was canceled without any valid reason. The notification claimed that I hadn't picked up my order within five days, which is simply impossible since I had just placed it. What’s even more concerning is the behavior of the representative who handled my order. It appeared as though they had purposely canceled it to benefit themselves or their friends. Despite my attempts to resolve the situation, all the managers I spoke to refused to address my concerns and provided misleading information, even in the face of clear evidence. This lack of accountability and transparency is unacceptable. As a customer, I expect to be treated fairly, and it’s disheartening to see such disregard for service quality. I will be reaching out to corporate to ensure that this issue is escalated and addressed properly. I hope that no one else has to endure this level of frustration. Best Buy, I urge you to improve your customer service practices and hold your employees accountable for their actions.

Super knowledgeable dude helped me. Appreciated his in depth understanding of what I was going to be doing and his advice was spot on.

Hands down one of the best Best Buy locations I’ve ever visited. The Costa Mesa store is clean, well-organized, and fully stocked with the latest tech... everything from laptops and smart home gear to gaming consoles and TVs. But what really sets this place apart is the incredible team. I had a few questions about upgrading my home entertainment system, and not only did the associate take the time to walk me through options, but they also explained things in a way that was super clear without being overly technical. From browsing to checkout, the whole experience was smooth and surprisingly fun. If you're anywhere near Costa Mesa and need anything electronics-related, this Best Buy is the one to hit. Solid five-star experience across the board.

Great deals on the finest tvs here!!! Open box special!! We got the best deal!!! Brian was the best!! Thank you Brian.