Best Buy Costa Mesa

I had a very bad experience with the Best Buy repair store—not once, but twice. Don’t bring your laptop here for repair; there are plenty of local stores that can fix things quickly and fairly. First time: I had an LCD connector issue. Best Buy told me it would cost $1,000 because you should replace the motherboard. I decided not to proceed, got my laptop back, and took it to a local shop—they fixed it for just $50. I didn’t leave a bad review then, thinking maybe it was just a mistake by them. Second time (a year later): I had another laptop with a broken LCD. The laptop worked fine except for the screen, so I just asked them to replace the LCD. Since the local shop was closed on the weekend, I tried Best Buy again. This time, they insisted multiple parts needed to be replaced—keyboard, RAM, and more—just to inflate the cost. They clearly try to add unnecessary repairs and make the bill much heavier. I will never go back, and I strongly recommend avoiding this place.

I have a waiting for been helping around 40 min and went away 😢 It was really slow in store, because I coming around 8 pm. So I’m very sad about their service

Best Buy is wonderful. This store is difficult for picking up electronics because of the parking being across the street and up stairs

I bought a laptop last year and was convinced by the cashier to open a credit card with the promise of a $170 credit rebate. He claimed that opening the card will make it last in perpetuity. Today, I went to BestBuy again to use this rebate only to find that the rebate expired within 2 months of purchase. This was not properly communicated to me resulting in excessive credit pull thus I signed up for the card for zero benefit. The cashier girl today was next to useless as she was giving excessive attitude and chewing gum the whole time she was speaking. I tried to get help on their helpline for perks and benefit explanation but I cannot even get past automated voice. DO NOT GET A BEST BUY CARD UNDER ANY CIRCUMSTANCES!!