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Frequently Asked Questions About Best Buy Costa Mesa

How do I check product availability at the Costa Mesa Best Buy?
How do I check my order status?
My local Costa Mesa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Costa Mesa stores’ holiday hours?

Recent Reviews

4.2
(3584 reviews)
SV S
July 23, 2025
1 out of 5
They didn't hire me last year.. I don't know why but I didn't do anything wrong! Just an honest person trying to make an honest living!
Joseph G
July 22, 2025
5 out of 5
Once notified that the item I ordered was ready, the pickup experience in-store was very good and convenient. All the store workers were quite helpful and polite.
Michael M
July 17, 2025
5 out of 5
I have been to many Beat Buys. I rarely get any service. This time I was lucky to meet Brian. He definitely answered all my questions and guided me to the right decision for what I was looking for. Ask for him if you don’t want to roam around after someone pointed you to go there rather than walk there with you. Thanks Brian for taking the extra steps.
PATRICIA W
July 12, 2025
1 out of 5
Poor customer service! On 4 different visits. I'm not returning. Best wishes in repairing the staff's rude and lackluster behavior. I shopped at 2 separate locations. Choose to purchase a TV, and it took an absurd amount of time to get checked out and receive the TV. At most, this visit should have been a 25 maybe 30 minute transaction. I knew what I wanted. No one before me to be helped. And I had my CC in hand ready to pay. It's was definitely a frustrating 75 minutes. Even waiting for a manager became very difficult. I never raised my voice, nor did I miss behave. Even though it was warranted after 45 minutes. I'm not sure who I would point the finger at ...the entire team had lackluster behavior and lack of interest. 1/5 stars! They get 1 star because I did get the TV.
Response from Best Buy
July 15, 2025
Hey there. Thank you for your review, Patricia. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/tlnsiw) - Twitter/X (https://bby.me/rgpjch) - Instagram (https://bby.me/jgww3y) When reaching out, please mention it is regarding your Google Review 14874. Kindest Regards, ^ Vanessa

About Best Buy Costa Mesa

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