Beware
Best Buy shipped me something damaged and will do nothing about it. If their chatbot can’t help you, then you are SOL I guess.
It's fine they don't want my business, I'll live. I would be careful if I were you. Mine was fairly inexpensive and I can afford it, but if it wasn't and I couldn't, it would be a much harder cookie to swallow.
Choose wisely...
Armando R
January 29, 2026
Avoid this store. They mark used fair condition items as “excellent” and try to say it’s corporate policy which is a lie. Go to a different store or use Amazon.
I just want to share this information that I believe most people aren't aware of. Best Buy only has a 2 week return policy.And they will not deter from it whether it's you got a receipt or no receipt , they won't even give you credit.
But also when you go for christmas black friday , which is about a whole month before christmas , usually thanksgiving evening or that following friday of thanksgiving. If you buy anything cheap or expensive and you need to take it back either.Because it's broken when you bought it or the fact that you don't want it no more , they will not take it back. Even without a receipt, and they take the debit card that you used. Because you used your card instead of cash, whether they strum it through the cash register and see that you bought it and if it's still over the 2 weeks you are out of luck, a lot of people don't know this, so please spread the word especially for Black Friday.. Most stores will give you a month.Not best buy. Even Amazon will let you return it and they will extend it way past Christmas, a whole month to January 31st.For you , the opportunity to return it. I had a family member experienced this, along with the store manager, who appeared when my family member asked to speak to her, she approached with the worst attitude as if yeah, what do you want?What's the problem. So next holiday beware , but also be where the rest of the year.
BEWARE & SHARE
Just an FYI
It was not this particular store , costa mesa. With the poor service from the manager. But overall , regarding the policy of only having two weeks , it's not a good policy for best buy all around. And people need to remember the holidays and black friday.