Best Buy Costa Mesa

In town electric store.

Zach (fitness advisor) was fantastic.

Searching for kitchen appliances

I’ve never left a bad review after working in retail myself I understand when places are overworked and understaffed. But this experience takes the cake for this Best Buy location. The pickup order line seemed to be getting all the attention from the staff. It was long at the beginning but I began to browse so that I could come back when someone would be available. As I was in the phone section for about 20 minutes I tried to ask various people for assistance. Nobody looked and all seemed to be busy or avoiding this department altogether. The AT&T staff noticed I was looking for help and called someone to the cellphone spot. About 20 min later nobody came. Finally was able to ask a young Caucasian lady fulfilling orders (seemed to be the only female working here) for help and she let me know she couldn’t help bc she was fulfilling orders. When I asked if she could call someone else she said “they’ve been calling. As soon as someone is available they will be right over to help” As I waited about 10 more minutes she stayed in the same spot and even opened up a computer on that same phone section to help another male customer out and proceed to answer his questions for about 10 minutes. She had the keys for the cabinets (as she was already opening the cabinets) and could’ve just given me the phone and I would’ve been on my way but instead chose to help the male instead for much longer than it would’ve taken her to give me the phone. I avoided going to a different Best Buy bc this one had good customer service. I guess this is a good spot for pickup orders only but if you have a question, I’d suggest don’t bother going in store. What an absolute waste of time.