Best Buy Costa Mesa

:Best buy costa mesa - Very Disappointing Customer Service and Misleading Information I recently purchased a laptop at the Costa Mesa Best Buy, and my experience was extremely disappointing. The salesperson, named Chance, assured me that the laptop would be on sale for $1,100 on Black Friday and that I’d receive a $300 refund if I returned that day. However, when we came back on Black Friday, we were told we needed to come on Cyber Monday instead. If we had known from the start that the date was uncertain, we wouldn’t have made a wasted trip. My husband confirmed twice with Chance that Friday was the refund day, and Chance was completely certain—never mentioning any need to check the Best Buy app. We live in Garden Grove and had to travel all the way to Costa Mesa. When we asked to speak with the store manager, Jorge , he was extremely rude, crossed his arms, argued with my husband, and never apologized for the staff’s mistake. Instead, he told us if we wanted to return the laptop, we could do it right then and basically asked my husband to leave. I really hope I never have to see these people again for any warranty issues. I truly hope my laptop has no problems so I don’t have to deal with this store’s customer service again.

Hello, don't come here, the workers don't look when someone asks, you don't answer, you don't show, they just stand there chatting with each other. Who's the boss? Look after your own people. Look after your workers, they don't work. I couldn't find what I wanted and they don't even help, you know, I even asked four employees, they don't help, they stand there

I just want to say how pleased I am with Stephen and his customer service. I called the store today and he answered every question with enthusiasm and detail. I didn't know a single thing about the products I was talking about and he didn't once seem impatient. He explained everything so thoroughly and was also incredible pleasant to speak to. AND he helped me reach a conclusion on which product to purchase. Thanks, Stephen :)

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